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Lammle's Western Wear

Area Manager

Calgary, AB, Canada

Apply About employer

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Job details

Experience: 3-5 years of multi-unit management experience is required; however, individuals with 5+ years in a high-volume Store Management role will be considered.
Posting language: English
Posted: Oct 30, 2026

Original job description

When you walk into a Lammle’s store, you’re welcomed with genuine Western hospitality that makes you feel like part of the family. You live and breathe the Western lifestyle and genuinely enjoy it. The Area Manager is critical in delivering an exceptional Lammle’s Experience to our customers. As an Area Manager, you are responsible for leading multiple store locations, driving profitable sales growth, developing high-performing leaders, and ensuring operational excellence through the execution of Lammle's Sales and Service Leader Program.

Most importantly, the Area Manager is a champion of Lammle’s values, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s Experience.

This role is a great opportunity for a high-volume Store Manager looking to elevate in their next role. We welcome all applicants; only that shortlisted will be contacted.

Taking the Reins as a Lammle’s Area Manager:

Customer First

Champion a customer-first culture throughout all locations.
Ensure every customer interaction reflects Lammle's values and service standards.
Coach Store Managers to lead teams that create exceptional customer experiences.
Review customer feedback, surveys, complaints, and service metrics to identify opportunities for improvement.
Support stores in resolving customer concerns promptly and professionally.
Drive sales growth through outstanding service, relationship building, and customer engagement.
Promote community involvement and local partnerships that strengthen customer relationships and brand awareness.
Ensure stores consistently meet or exceed customer service expectations.

Operational Excellence

Drive operational consistency and execution across all locations.
Ensure compliance with company policies, procedures, and standards.
Monitor and analyze key performance indicators to drive profitability.
Conduct regular store visits and operational audits.
Ensure inventory accuracy and shrink control processes are maintained.
Coach Store Managers on financial accountability and business management.
Support implementation of company initiatives and strategic objectives.
Ensure stores maintain safe, clean, and professional environments.
Communicate expectations clearly and hold leaders accountable for results.
Hold Store Managers accountable for achieving sales, payroll, inventory, and profitability targets.
Develop and execute action plans to improve underperforming locations.
Review district performance regularly and leverage data to drive business decisions.
Partner with the Director of Operations and People to identify opportunities for improvement and growth.

Merchandise Mindset

Ensure visual merchandising standards are consistently executed.
Coach Store Managers and teams on effective merchandise presentation.
Promote strong product knowledge across all departments.
Ensure seasonal programs, promotions, and marketing initiatives are executed successfully.
Analyze product performance and identify opportunities to improve sales.
Support inventory strategies that maximize product availability and sales opportunities.
Ensure displays reflect Lammle's brand standards and customer expectations.
Utilize product and category performance reporting to identify opportunities and drive sales growth.
Partner with Store Managers to maximize inventory productivity and seasonal selling opportunities.
Encourage teams to understand merchandise trends and customer buying behaviors.
Promote selling behaviors that connect customers with the right products and solutions.

People Focused

Lead by example and foster a culture built on respect, accountability, communication, and teamwork.
Recruit, develop, and retain top talent throughout the area.
Build leadership capability through coaching, mentoring, and succession planning.
Conduct regular Store Manager development meetings and performance reviews.
Identify and develop future leaders by creating individual development initiatives and succession planning
Partner with Human Resources on employee relations, performance management, and workforce planning.
Ensure all training programs are completed and effectively implemented.
Maintain open, honest, and constructive communication that aligns with Lammle’s overall values.
Recognize and celebrate achievements while addressing performance gaps through coaching and accountability.
Fill leadership vacancies promptly while maintaining strong talent pipelines.

Skills:

A strong leader who can engage, inspire, empower and motivate high performers and a successful team.

Excellent interpersonal skills, outgoing and able to communicate with both internal and external customers.
Able to balance motivational leadership while holding team accountable.
Sales and customer service oriented, ability to identify opportunities and problem solve independently
Critical thinking skills, proactive and innovative
Self-motivated, having an ownership mentality and a can-do approach.

Qualifications:

3-5 years of multi-unit management experience is required; however, individuals with 5+ years in a high-volume Store Management role will be considered.
Passion for Western lifestyle, Western fashion, footwear, tack, and agricultural communities is considered an asset.
Flexibility including evenings, and weekends
Must have a reliable vehicle
Must be able to travel locally within designated area, with some overnight travel required up to 75% of employment.

Why you should Saddle Up with Lammle’s:

Competitive compensation package
Health and Wellness Benefits
Earned Vacation
Company paid holidays
Generous Employee Discount
Growth opportunities

Working Conditions

Ability to stand and walk for extended periods during shifts of up to 8 hours
Ability to lift, carry, and move merchandise weighing up to 50 pounds
Comfortable working in a fast-paced retail environment

Apply About employer

More about this job

Responsibilities

The Area Manager is responsible for leading multiple store locations to drive profitable sales growth and operational excellence. They must champion the company's values while coaching Store Managers to deliver exceptional customer experiences and develop high-performing teams.

Requirements

Candidates must have 3-5 years of multi-unit management experience or 5+ years in a high-volume Store Management role. The position requires a reliable vehicle and the ability to travel locally up to 75% of the time.

Skills

Multi-unit management
Leadership
Sales growth
Operational excellence
Customer service
Coaching
Mentoring
Visual merchandising
Financial accountability
Inventory management
Critical thinking
Problem solving
Communication
Teamwork
Performance management
Succession planning

Benefits

Health and Wellness Benefits
Earned Vacation
Company paid holidays
Generous Employee Discount
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Area Manager
Multi-unit management
Retail
Sales growth
Operational audits
Visual merchandising
Inventory control
KPI analysis
Performance reviews
Succession planning
Customer experience
Western lifestyle
Leadership
Coaching
Profitability
Merchandise presentation
Employee relations
Workforce planning
Brand standards
Strategic objectives
Financial accountability
Recruitment
Training
Accountability
Relationship building
Community involvement
Product knowledge
Marketing initiatives
Retail management
Business management

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