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LanceSoft, Inc.

Communications Manager

Montreal, QC, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Communications Lead

Duration: 12+months extendable contract

Final Interview- In-person

Department: Cyber, Data, Risk & Resilience (CDRR)

Location: Montreal (day 1 onboarding onsite / in-office presence required 3x/week)

Role Description

Client is seeking a Divisional Communications Lead to support Cyber, Data, Risk & Resilience (CDRR), a global Technology division operating at the intersection of cybersecurity, data, technology risk, fraud, and non-financial risk. This role is responsible for translating complex cyber, risk, resilience, and technology topics into clear, audience-appropriate communications that inform, engage, and influence employees, senior leaders, and key stakeholders across the Firm. This role reports to the CDRR Chief of Staff.

Key Responsibilities

Communications Strategy & Planning

Lead planning and execution of CDRR’s communications portfolio, translating divisional priorities into audience strategy, messaging, channels, timing, and approvals aligned with Technology-wide and Corporate Communications standards.
Maintain a forward-looking calendar and editorial cadence across newsletters, executive communications, campaigns, Open Forums, and risk/cyber awareness content, managing multiple concurrent workstreams at varying lifecycle stages.
Maintain audit-ready approval trails, version control, and distribution records.

Content Development & Editorial Production

Own the full content lifecycle for assigned communications: intake, drafting, editing, factchecking, stakeholder review, approvals, quality control, distribution, and archiving.
Draft and edit executive communications for CDRR senior leaders - organizational announcements, leadership memos, and sensitive or high-visibility messaging - partnering with Chiefs of Staff and SMEs to validate content.
Produce a high volume of communications across formats - emails, newsletters, alerts, memos, intranet posts, and campaign copy - and own recurring newsletters such as “We Are CDRR,” the bi-monthly newsletter for the global divisional audience.
Apply rigorous quality control - proofreading, link checks, distribution-list validation, sender verification - and drive review/approval workflows across CDRR leadership, Technology Communications, and Corporate Communications before any broad distribution.

Campaign & Firmwide Communications

Drive communications execution for major CDRR and Technology/Firmwide threat awareness initiatives, including building campaign plans, tracking dependencies, and coordinating Creative Services and other stakeholders through completion.
Lead or support communications to CDRR, Technology-wide, or Firmwide audiences, including cyber/information security alerts and policy communications, partnering with SMEs to translate complex technical topics into clear, actionable messaging.

Stakeholder Management & Governance

Serve as the central coordination point across CDRR, Technology Communications, Corporate Communications, divisional leadership, and SMEs, supporting recurring forums to align messaging, manage cadence, and resolve competing priorities.
Maintain editorial standards, templates, runbooks, and repositories to support consistent, repeatable execution, and ensure appropriate review, approval, and confidentiality handling across all communications.

Employee Engagement & Events

Support communications for the quarterly CDRR Open Forums and other engagement events - drafting and distributing invitations, agendas, and follow-ups, and coordinating logistics with event owners and CDRR leadership.
Support communications governance for external recognition, awards, and other divisional management activities, coordinating submissions and related content with relevant stakeholders.

Metrics, Continuous Improvement & Innovation

Track readership, participation, and campaign performance to refine cadence, format, and channel strategy, conducting post-send/post-campaign reviews to improve future communications.
Identify and implement AI, automation, and agent-based tools to improve communications workflows, partnering with Technology teams to pilot and scale solutions that enhance productivity and consistency.

Skills Required:

Exceptional writing, editing, and editorial judgment - able to draft polished executive communications, newsletters, alerts, and campaign copy, and to identify the right message, audience, tone, and channel under time pressure.
Ability to translate technical cyber, technology risk, data, fraud, and resilience topics into clear, actionable messaging for audiences with varying levels of technical fluency.
Strong command of brand and editorial standards, adapting voice and tone by audience while safeguarding consistency with Firm, Technology, and CDRR identity guidelines.
Strong execution discipline and process management, owning communications end-to-end - intake, drafting, approvals, distribution, archiving, and follow-up - with close attention to detail, including proofreading, fact-checking, and link/sender validation.
Excellent stakeholder management and collaboration skills, including the ability to coordinate and build trust across senior leaders, SMEs, Technology and Firmwide communications functions, and global partners.
Experience operating in a fast-paced, matrixed, global environment, managing competing priorities and shifting timelines across multiple active deliverables.
Ability to work with discretion and sound judgment, particularly when handling sensitive organizational, regulatory, cyber, risk, or leadership communications.
Comfort with metrics and continuous improvement, including the ability to interpret engagement data and channel performance to refine future communications.
Proficiency with Microsoft Office and collaboration tools, including M365 Copilot, PowerPoint, Word, Outlook, Teams, OneNote, and related content-management platforms; comfort working with AI and agent-based tools used across existing divisional workflows.
Experience with internal, executive, or change communications in a large, complex organization; financial services, Technology, cybersecurity, risk, regulatory, or other highly controlled environment experience preferred.

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More about this job

Responsibilities

Lead communications planning and content production for the Cyber, Data, Risk & Resilience division, translating complex technical and risk topics into clear messaging for employees, leaders, and stakeholders. Coordinate campaigns, executive communications, events, approvals, and governance, while tracking performance and improving workflows through AI and automation.

Requirements

Requires exceptional writing, editing, and editorial judgment, with the ability to explain complex cybersecurity, technology risk, data, fraud, and resilience topics to varied audiences. Candidates should have experience with internal, executive, or change communications in a large, complex organization, strong stakeholder and process-management skills, discretion, and proficiency with Microsoft Office and collaboration tools; financial services or other controlled-environment experience is preferred.

Skills

Executive Communications
Writing And Editing
Editorial Judgment
Technical Communications
Cybersecurity Communications
Communications Strategy
Content Development
Campaign Management
Stakeholder Management
Approval Workflow Management
Quality Control
Employee Engagement
Metrics And Performance Analysis
Microsoft 365 Copilot
Microsoft Office
AI And Automation Tools

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Technology Risk
Data
Fraud
Resilience
Non-Financial Risk
Internal Communications
Executive Communications
Change Communications
Communications Strategy
Editorial Planning
Newsletters
Campaign Planning
Cyber Awareness
Information Security Alerts
Corporate Communications
Stakeholder Management
Approval Workflows
Content Governance
Employee Engagement
Engagement Metrics
AI
Automation
Agent-Based Tools
Microsoft 365 Copilot
PowerPoint
Word
Outlook
Teams
OneNote

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