Infrastructure Project Manager
- Mississauga, ON, Canada
$40 to $45 CAD / hour · Contract
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Job details
- Pay
- $40 to $45 CAD / hour
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Pay Range: CAD 40-45/hr
Role Descriptions: Responsible for supporting business-critical applications and systems through incident resolution| root-cause analysis| troubleshooting| change implementation| system monitoring| and application enhancements. The role combines production support with development activities while ensuring system availability| reliability| compliance| and a strong customer experience.Key ResponsibilitiesProvide application and production support| responding to customer requests| questions| incidents| and problem tickets.Troubleshoot technical issues| perform root-cause analysis| and implement effective resolutions.Review and execute installation| release| and change plans according to established change-management procedures.Develop| test| debug| and maintain programs| scripts| utilities| and automation solutions.Participate in code reviews| testing| deployment| and ISDLC/SDLC processes.Monitor system alerts| performance| availability| and reliability| proactively addressing operational issues.Install and maintain third-party software and hardware changes.Develop and improve monitoring| alerting| automation| and operational processes.Maintain technical documentation| support knowledge sharing| and contribute to team training.Work collaboratively with project leads| technical teams| business partners| and key stakeholders.Identify opportunities for continuous improvement| operational efficiency| and better customer experience.Demonstrate strong ownership| integrity| collaboration| adaptability| and customer focus.Core Skills to Look ForApplication / Production SupportIncident & Problem ManagementRoot Cause AnalysisTroubleshootingSystem Monitoring & AlertingScripting / AutomationProgramming & DebuggingSDLC / ISDLCCode Review & TestingChange / Release ManagementSystem Performance & ReliabilityThird-Party Software SupportTechnical DocumentationStakeholder CommunicationContinuous Improvement
Essential Skills: Infra Skills:Systems monitoring| performance| availability| and reliability managementUse of system commands and utilitiesInstallation and maintenance of third-party software and hardwareProduction alert monitoring and responseTroubleshooting and root-cause analysisChange procedures and implementation planningOn-call supportApp skills:Following SDLC processesParticipating in code reviewsCollaborating with development teamsPreparing test scripts and supporting application-related troubleshooting
More about this job
Responsibilities
Provide production and application support by responding to incidents and requests, troubleshooting issues, identifying root causes, and implementing resolutions. Monitor system health, execute changes and releases, develop and maintain programs and automation, and collaborate with technical teams and stakeholders to improve reliability and customer experience.
Requirements
The role calls for experience with production support, incident response, system monitoring, troubleshooting, and change implementation. Candidates should be able to follow SDLC processes, participate in code reviews and testing, prepare test scripts, support application troubleshooting, and collaborate with development teams; on-call support is also part of the role.
Skills
- Application Support
- Production Support
- Incident Management
- Problem Management
- Root-Cause Analysis
- Troubleshooting
- System Monitoring
- Scripting and Automation
- Programming and Debugging
- SDLC
- Code Review and Testing
- Change and Release Management
- System Performance and Reliability
- Third-Party Software Support
- Technical Documentation
- Stakeholder Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Customer Service & Support
Keywords
- Application Support
- Production Support
- Incident Resolution
- Incident Management
- Problem Management
- Root-Cause Analysis
- Troubleshooting
- Change Management
- Release Management
- System Monitoring
- Alert Monitoring
- System Performance
- System Availability
- System Reliability
- Scripting
- Automation
- Programming
- Debugging
- Code Reviews
- Testing
- SDLC
- ISDLC
- Third-Party Software
- Hardware Maintenance
- On-Call Support
- Technical Documentation
- Stakeholder Communication
- Continuous Improvement