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Added 9 mins ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
General Dynamics Mission Systems - Canada has a requirement for a Junior Project Engineer to join the International TacCIS group. The successful candidate will be expected to work alongside…
Added 2 hours ago
TS
Maintenance Repair Analyst
The Seaboard Transport Group
Moncton, NB
- Full-time
…theoretical engineering with practical shop reality; professional engineer, Certified Engineering Technologist/Technician, or comparable maintenance credential is an…
Added 2 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 2 hours ago
HR
Electrical Installations Design Engineer –Rail Systems
Hitachi Rail
Toronto, ON
- $95,102 to $142,653 CAD / year
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 2 hours ago
I
Methods Engineer - French/Bilingual
InfoStride
Montreal, QC
- Full-time
Seeking a Methods Engineer to support aerospace manufacturing operations. Responsibilities include reviewing engineering drawings, developing manufacturing processes and routines,…
Added 2 hours ago
KG
Agent & DevOps Platform Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Familiarity with Kubernetes operations, Helm, service accounts, ingress, networking, and workload security
Added 2 hours ago
AC
Machine Learning Engineer
AGCO Corporation
Winnipeg, MB
- Full-time
Solutions for Every Season. We engineer and deliver precision agriculture hardware, software, and cloud-based platforms that connect every corner of the farm. At PTx, we are redefining the…
Added 2 hours ago
KG
AI Platform Engineer – DevOps & LLMOps
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Position: AI Platform Engineer – DevOps & LLMOps
Added 2 hours ago
AT
Artificial Intelligence Engineer
Arkhya Tech Inc.
Canada
- Full-time
Support production operations, troubleshooting, and continuous optimization.
Added 2 hours ago
Infrastructure Solutions Group Channel Sales Engineer
Lenovo
Markham, ON
The Infrastructure Solutions Group Solution Architect/Sales Engineer helps drive channel partner sales for Lenovo's Data Center product line as part of the Lenovo channel technical sales…
Added 2 hours ago
FF
Genesys Systems Engineer
Forward Financing
Remote, Canada
- $105,000 to $128,000 CAD / year
- Full-time
- Remote
As a Genesys Systems Engineer, you will play a key role in supporting our contact center platform by applying your technical expertise. You will collaborate closely with cross-functional…
Added 2 hours ago
D
Director, Partner Solution Engineer
Docker
Remote, Canada
- Full-time
- Remote
Added 3 hours ago
W
Software Engineer or Senior Software Engineer - Data Hub
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Basic Qualifications (Senior Software Engineer):
Added 3 hours ago
H
Senior Electrical Satellite Systems Engineer | Remote Opportunity | Fastwater Staffing
HIKINEX
Remote, Canada
- Full-time
- Remote
…coordination, subcontractor oversight, and support for launch and early operations. Senior Electrical Satellite Systems Engineer-…
Added 6 hours ago
Software Development Engineer, Web Frameworks
Amazon
Vancouver, BC
The Amazon Store Presentation Frameworks organization is seeking a passionate Software Development Engineer for its Web Frameworks team. The Web Frameworks team is chartered with creating…
Added 7 hours ago
H
Senior Project Manager, Power Generation
HDR
Calgary, AB
- Full-time
…renewable energy generation projects while serving as Owner’s Engineer and/or…
Added 7 hours ago
ES
Senior ServiceNow Architect
EPAM Systems
Canada
- Full-time
Deep technical proficiency in core IT Service Management (ITSM) and one or more adjacent domains: IT Operations Management (ITOM - Discovery, Service Mapping, Event Management), Customer…
Added 7 hours ago
B&
Program Manager
Black & Veatch
Markham, ON
- $159,504 to $265,843 CAD / year
- Full-time
This role will be a part of BV Operations. The foundation of BV Operations provides the ability for professional to move where their skills are needed and allows for a collaborative and…
Added 7 hours ago
MG
Operating Engineer 3rd Class
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the Chief Engineer the shift Engineer is responsible for the safe and efficient plant operations and maintenance of the high pressure steam plant, compressed air equipment,…
Added 7 hours ago
GF
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.
Added 7 hours ago
MM
Engineer
Mitchell Martin Inc.
Toronto, ON
- $26.95 to $38.5 USD / hour
- Other
Engineer - Toronto, ON - Contract - $26.95-$38.50 Per Hr
Added 7 hours ago
MM
Engineer
Mitchell Martin Inc.
Toronto, ON
- $31.85 to $45.5 USD / hour
- Other
Engineer - Toronto, ON (Onsite) - Contract - $31.85-$45.50 Per Hr
Added 7 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 7 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 8 hours ago
C
Chief Steam Engineer
Carlisle
Crossfield, AB
- Full-time
The Chief Steam Engineer provides technical leadership to operations and maintenance for steam and utilities while ensuring the facility operates in accordance with ABSA requirements,…

LanceSoft, Inc.

Jira Software Engineer

ON, Canada
Ontario, Canada, Canada

$45 to $50 CAD / hour · Contract

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Job details

Pay: $45 to $50 CAD / hour
Job type: Contract
Apply by: Nov 11, 2026
Experience: Minimum 3 years of experience in Jira Service Management administration, development, configuration, workflow automation, or related enterprise platform engineering.
Posting language: English
Posted: Oct 12, 2026

Original job description

Role: Jira Service Management Intake Automation Developer

Hiring Mode: Contract

Pay: CAD 45-50/Hr.

Role Overview:

We are seeking a Jira Service Management Intake Automation Developer to design, develop, and maintain scalable intake platforms that streamline how teams submit, triage, prioritize, route, and track work across the enterprise.
This role combines Jira Service Management (JSM) administration and workflow automation with Java and Python development, API integrations, and AI-driven automation to improve request quality, operational efficiency, and decision-making. The successful candidate will own the end-to-end lifecycle of intake solutions, from requirements gathering and workflow design to implementation, deployment, monitoring, and continuous improvement.

Key Responsibilities

Design, configure, and maintain Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.
Develop automation solutions to classify, prioritize, route, assign, and track requests while minimizing manual intervention.
Create reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLA management, and status transitions.
Develop and maintain production-grade Java applications, Spring Boot services, Python scripts, and utilities to support intake automation and enterprise workflows.
Build and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Python, JSON, HTTP, and related technologies.
Integrate Jira Service Management with enterprise platforms such as Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, and identity management systems.
Apply AI, Generative AI, and natural language processing (NLP) to improve request classification, structured data extraction, duplicate detection, priority recommendations, and routing accuracy.
Design responsible AI workflows incorporating validation, confidence thresholds, explainability, security, privacy, human oversight, and fallback mechanisms.
Develop dashboards and reports to monitor intake volumes, demand patterns, aging, throughput, SLA compliance, routing accuracy, and automation effectiveness.
Analyze operational data to identify bottlenecks, improve intake processes, and drive continuous service improvement.
Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and automated tests.
Establish best practices for testing, monitoring, deployment, rollback, access control, security, and governance across Jira, application, integration, and AI solutions.
Collaborate with engineering, product, program management, QA, operations, and business stakeholders to translate requirements into reliable technical solutions.
Maintain technical documentation covering architecture, integrations, workflows, business rules, automation logic, and AI behavior.

Required Qualifications and Skills:

Minimum 3 years of experience in Jira Service Management administration, development, configuration, workflow automation, or related enterprise platform engineering.
Strong proficiency in Jira Service Management portals, request types, workflows, queues, SLAs, permissions, and automation rules.
Hands-on experience with Java and Spring Boot and/or Python application development.
Experience developing and integrating REST APIs, webhooks, JSON-based services, HTTP endpoints, and enterprise applications.
Understanding of authentication and authorization mechanisms, including OAuth 2.0, along with secure integration practices.
Knowledge of AI/GenAI, NLP, or intelligent automation applied to business processes and enterprise workflows.
Experience with SQL, production troubleshooting, testing, logging, monitoring, and observability.
Familiarity with Agile methodologies, cross-functional collaboration, technical documentation, and iterative delivery.
Strong analytical, problem-solving, communication, and debugging skills.

Preferred Qualifications and Skills

Experience with additional Atlassian tools and extensions, including Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, and Marketplace applications.
Familiarity with AI development frameworks and technologies such as LangChain, Amazon Bedrock, retrieval-augmented generation (RAG), embeddings, vector search, and AI evaluation.
Experience with AWS or other cloud platforms for deploying and operating enterprise applications.
Knowledge of CI/CD pipelines, automated testing, Docker, Kubernetes, Infrastructure as Code (IaC), and Configuration as Code.
Understanding of responsible AI principles, enterprise security, data privacy, and AI governance.
Relevant Atlassian, Java, Python, cloud, or AI certifications are an advantage.

Key Success Criteria:

Improved intake quality, request completeness, and routing accuracy.
Reduced manual effort through workflow automation and intelligent request processing.
Reliable integrations between Jira Service Management and enterprise systems.
Improved SLA compliance, request visibility, operational reporting, and workflow performance.
Secure, scalable, maintainable, and well-documented automation solutions.

Apply About employer

More about this job

Responsibilities

Design, build, and maintain Jira Service Management intake workflows and automation, including integrations with enterprise platforms and Java or Python services. Apply AI-driven request processing, monitor operational performance, troubleshoot production issues, and establish secure, reliable, well-documented solutions.

Requirements

Requires at least three years of experience with Jira Service Management administration, development, configuration, or workflow automation, along with hands-on Java and Spring Boot and/or Python development. Candidates should also have experience with APIs and integrations, secure authentication, AI or NLP applications, SQL, production troubleshooting, and cross-functional Agile delivery.

Skills

Jira Service Management
Workflow Automation
Java
Spring Boot
Python
REST APIs
Webhooks
AI and Generative AI
Natural Language Processing
SQL
OAuth 2.0
Enterprise Integrations
Production Troubleshooting
Monitoring and Observability
Agile Methodologies
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
Artificial Intelligence
Generative AI
Natural Language Processing
LangChain
Amazon Bedrock
Retrieval-Augmented Generation
Embeddings
Vector Search
SQL
Confluence
Slack
Microsoft Teams
GitHub
Azure DevOps
AWS
Docker
Kubernetes
CI/CD
Infrastructure as Code
Agile

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