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Added 10 mins ago
UO
Accreditation Program Administrator
University of Manitoba
Winnipeg, MB
- Full-time
The Accreditation Program Administrator provides administrative coordination for accreditation and program evaluation activities within the Department’s Projects and Program Evaluation…
Added 10 mins ago
MD
Assistant Projects Engineer - Engineer Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…local agencies on the State Aid roadway system, this includes administrative Rules 8820, other programs, committees and working groups. Specific programs supported are the State Aid Design…
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SM
Operations Leader Withdrawal Management Dundas
St. Michael's Hospital
Toronto, ON
- Temporary
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Merchandising Coordinator
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
…activities, with a focus on purchase orders, sample coordination, and administrative…
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Manager, Family Philanthropy
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS
Added 10 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
…consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 10 mins ago
Sales Coordinator
Northland Properties
Calgary, AB
Provide daily administrative and coordination support to the Sales Manager and sales team.
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General Manager
Northland Properties
Calgary, AB
…departmental policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources…
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Senior Accountant
Factors Group of Nutritional Companies
Coquitlam, BC
Added 10 mins ago
Warehouse Clerk
Enercare
Edmonton, AB
Added 10 mins ago
Client Care Receptionist
VetStrategy / Daubigny
Riverview, NB
Added 10 mins ago
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Cluster House Mentor
Simaril
Winnipeg, MB
- Full-time
Assist with administrative responsibilities, including financial records, appointments, MAR sheets, menus, file archiving, meetings, and medication-related reporting.
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Senior Accountant
Canadian Health Solutions
Saint John, NB
- Full-time
Collaborate with finance, billing, administrative, and operational teams to resolve financial issues and explain financial results clearly.
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PM
Site Coordinator
Pitt Meadows Plumbing & Mechanical Systems
Kamloops, BC
- Full-time
Provide site administrative support and assist with night shift safety coordination as required.
Added 10 mins ago
SJ
Occupational Therapist - Integrated Comprehensive Care Program
St. Joseph's Home Care
Hamilton, ON
- $31.16 to $50.62 CAD / hour
- Full-time
Added 10 mins ago
SJ
Occupational Therapist - Integrated Comprehensive Care Program
St. Joseph's Home Care
Niagara Falls, ON
- $31.16 to $50.62 CAD / hour
- Full-time
Added 10 mins ago
K
Legal Assistant (12 Month Contract)
KPMG
Calgary, AB
- Temporary
As a Legal Assistant, you will provide essential document, filing, and administrative support to lawyers in a collaborative, client‑focused environment. This role requires strong attention…
Added 10 mins ago
DT
Office Administrator/ Executive Assistant
Direct Travel
Toronto, ON
- Full-time
Assists with a variety of administrative tasks, as needed. May conduct research for a project.
Added 10 mins ago
MH
Rooms Division Manager
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
Added 10 mins ago
Clerical Assistant, Dean's Office, College of Arts & Science
University of Saskatchewan
Saskatoon, SK
The clerical assistant provides front-line reception and administrative support as a primary point of contact for students, staff, faculty, and the public, responding to general inquiries…
Added 10 mins ago
Support Worker- Casual/On-Call
Smithers Community Services Association
Smithers, BC
Added 10 mins ago
P4
Administrator, Capital Projects
Pier 4 Ltd
London, ON
- Full-time
Support project approvals, purchase orders, invoicing, budgeting activities, reporting, and other administrative functions related to suite turnover projects.
Added 10 mins ago
AA
Operations Support Specialist (Canada East)
Assured Automotive
ON · Ontario, Canada
- Full-time
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OLB Manager, Onboarding, Regulatory & Mailroom - Toronto, ON
Scotiabank
Toronto, ON
- Full-time
To ensure that all operational / administrative processes for the business are performed effectively and efficiently by:
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Specialist, Investments - Tangerine
Tangerine
Toronto, ON
- Full-time

LanceSoft, Inc.

Mortgage Specialist

Halifax, NS, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Position Overview

We are seeking a detail-oriented and customer-focused Loyalty Support Specialist to provide advanced operational and administrative support within the Mortgage Loyalty team. This role is responsible for managing complex mortgage servicing, renewal, retention, and escalated client cases while ensuring operational excellence, risk management, and regulatory compliance.

The successful candidate will leverage strong mortgage operations expertise to investigate issues, resolve exceptions, support process improvements, and collaborate with multiple business partners to enhance customer experience and operational effectiveness.

Key Responsibilities

Manage complex, aged, escalated, and exception-based mortgage cases from intake through resolution.
Investigate file discrepancies, documentation issues, workflow breaks, system errors, and servicing concerns.
Apply established policies, procedures, and controls to resolve non-routine situations.
Assess operational and client risks, identify control gaps, and escalate concerns when necessary.
Conduct quality reviews and peer audits to identify process deficiencies and recurring issues.
Support onboarding, knowledge sharing, and training activities for team members.
Develop and maintain procedures, process documentation, and job aids.
Collaborate with Mortgage Specialists, Operations Teams, Technology Teams, Compliance, and Business Partners.
Perform root-cause analysis on recurring defects, complaints, and manual workarounds.
Support testing, change management, process enhancements, and operational readiness initiatives.
Ensure adherence to privacy, security, regulatory, and risk management requirements.
Document investigations, recommendations, decisions, and resolutions accurately.

Must haves:

· College diploma or an equivalent combination of education and significant relevant experience.

Attention to details is a must.

· Progressive experience in mortgage, lending, banking, renewals, retention, servicing, or financial-services operations.

· Demonstrated ability to investigate and resolve complex administrative issues across multiple stakeholders, processes, and systems.

· Strong written and verbal communication skills, including the ability to explain processes and document decisions, risks, and recommendations clearly.

· Demonstrated analytical, root-cause, problem-solving, quality-review, and risk-awareness capabilities.

· Ability to prioritize complex work, influence partners without direct authority, and remain effective during high volume or rapid change.

· Ability to provide peer guidance, share knowledge, and support onboarding without formal people-leadership responsibility.

-Bilingual French and English capability (written and verbal) where required to support clients across jurisdictions. At least business level

Nice to haves:

· Advanced knowledge of mortgage renewal and servicing processes, administrative controls, client documentation, and related systems.

· Experience supporting escalations, root-cause analysis, procedure development, operational reporting, testing, or change implementation.

· Experience identifying control gaps and recommending improvements to quality, efficiency, service levels, or the client experience.

· Demonstrated ability to coordinate competing priorities and resolve issues across business and technology partners.

Nice-to-Have Industry Background

Candidates from organizations such as RBC, TD Bank, BMO, Scotiabank, CIBC, National Bank, Desjardins, First National, MCAP, Equitable Bank, Canadian Western Bank, Manulife Bank, or other mortgage and financial services organizations will be highly preferred

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More about this job

Responsibilities

Manage complex, escalated mortgage servicing, renewal, and retention cases by investigating discrepancies, resolving exceptions, assessing risks, and documenting outcomes. Conduct quality reviews and root-cause analysis, maintain procedures and training materials, and collaborate with business, technology, and compliance partners on process improvements and operational changes.

Requirements

Requires a college diploma or equivalent education and significant relevant experience, along with progressive experience in mortgage, lending, banking, or financial-services operations. Candidates must demonstrate strong investigation, analytical, communication, risk-awareness, and prioritization skills; business-level French and English capability is required where needed to support clients across jurisdictions.

Skills

Mortgage Servicing
Mortgage Renewals
Client Retention
Case Management
Issue Investigation
Root-Cause Analysis
Risk Management
Regulatory Compliance
Quality Reviews
Process Improvement
Documentation
Stakeholder Collaboration
Change Management
Testing
Written Communication
Bilingual French and English

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Operations
Mortgage Servicing
Mortgage Renewals
Client Retention
Lending
Banking
Escalated Cases
Exception Management
Documentation
Operational Controls
Risk Management
Regulatory Compliance
Privacy
Security
Quality Audits
Root-Cause Analysis
Process Improvement
Procedure Development
Knowledge Sharing
Onboarding
Operational Reporting
Testing
Change Management
Operational Readiness
Client Experience
Stakeholder Collaboration
French
English

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