SAP Business Analyst

Job Description:

We are seeking an experienced Business Analyst with strong expertise in SAP IS-U Billing to support transformation and optimization initiatives within utility billing operations. The role will act as a critical bridge between business stakeholders, IT teams, and system integrators to ensure successful delivery of billing-related projects, enhancements, and regulatory compliance initiatives.

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Key Responsibilities

1. Business Analysis & Requirement Management

• Engage with business stakeholders (Billing, Customer Service, Finance, Regulatory) to gather, analyze, and document requirements.

• Translate business needs into functional specifications (FSDs), BRDs, user stories, and acceptance criteria.

• Conduct workshops, process walkthroughs, and stakeholder interviews.

• Perform gap analysis between current processes and SAP IS-U capabilities.

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2. SAP IS-U Billing Expertise

• Work extensively on SAP IS-U Billing, Invoicing, and Billing Master Data.

• Understand and support:

o Rate determination & tariff structures

o Billing schemas & variants

o Meter reading integration

o Billing exceptions and recalculations

• Collaborate with SAP functional/technical teams for configuration and enhancements.

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3. Process Improvement & Transformation

• Analyze current-state (AS-IS) billing processes and design future-state (TO-BE) models.

• Identify opportunities for:

o Automation (RPA, AI-driven validation)

o Billing accuracy improvement

o Cycle time reduction

• Support digital transformation initiatives (S/4HANA Utilities, CIS modernization, etc.).

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4. Testing & Quality Assurance

• Develop test strategy, test cases, and test scripts for billing scenarios.

• Participate in:

o SIT (System Integration Testing)

o UAT (User Acceptance Testing)

• Validate billing outputs, invoices, and calculations against expected results.

• Support defect triage and resolution.

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5. Data & Reporting

• Analyze billing data for anomalies, revenue leakage, and exceptions.

• Support revenue assurance and audit requirements.

• Work with reporting tools (SAP BW/4HANA, Power BI, etc.) to track billing KPIs.

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6. Regulatory & Compliance Support

• Ensure billing solutions comply with utility regulatory requirements (e.g., AUC, FERC, PUC).

• Support rate case implementations and tariff updates.

• Maintain documentation for audit and compliance purposes.

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7. Stakeholder Management

• Act as liaison between:

o Business teams (Billing Ops, Finance)

o IT/SAP Delivery teams

o Third-party vendors/system integrators

• Provide regular updates to project leadership and SteerCo.

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Required Skills & Experience

Core Skills

• Strong experience in SAP IS-U Billing & Invoicing

• Knowledge of utility business processes:

o Electricity/Gas Water billing lifecycle

o Meter-to-cash (M2C) processes

• Experience with rate structures and tariff configuration

• Proficiency in requirement gathering and documentation

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Technical Skills

• SAP IS-U modules:

o Billing (IS-U-BI)

o Invoicing (IS-U-IV)

• Integration knowledge:

o SAP CRM / CS

o SAP S/4HANA Utilities (preferred)

• Data tools:

o SQL, Excel, Power BI (preferred)

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Soft Skills

• Strong analytical and problem-solving ability

• Excellent stakeholder communication skills

• Ability to work in cross-functional teams

• Strong documentation and presentation skills

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Preferred Qualifications

• Experience in utility companies (Electric/Gas) such as ENMAX, PG&E, etc.

• Exposure to S/4HANA Utilities transformation programs

• Knowledge of AIOps / AI-driven billing validation (advantage)

• Certification in SAP IS-U or Business Analysis (CBAP, CCBA)

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Key Deliverables

• Business Requirement Documents (BRD/FSD)

• Process maps (AS-IS / TO-BE)

• UAT/Test cases and results

• Billing validation reports

• Stakeholder presentations & status reports

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Success Metrics

• Reduction in billing defects and exceptions

• Improvement in billing cycle efficiency

• Accuracy of billing calculations

• Timely delivery of project milestones

• Stakeholder satisfaction

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Experience Range

• 5–10+ years in Business Analysis

• 3–7 years specifically in SAP IS-U Billing