SAP ISU Business Analyst

Pay Range: CAD 55-60/hr

Key Responsibilities

1. Business Analysis & Requirement Management

• Engage with business stakeholders (Billing, Customer Service, Finance, Regulatory) to gather, analyze, and document requirements.
• Translate business needs into functional specifications (FSDs), BRDs, user stories, and acceptance criteria.
• Conduct workshops, process walkthroughs, and stakeholder interviews.
• Perform gap analysis between current processes and SAP IS-U capabilities.

2. SAP IS-U Billing Expertise

• Work extensively on SAP IS-U Billing, Invoicing, and Billing Master Data.
• Understand and support:
• Rate determination & tariff structures
• Billing schemas & variants
• Meter reading integration
• Billing exceptions and recalculations
• Collaborate with SAP functional/technical teams for configuration and enhancements.

3. Process Improvement & Transformation

• Analyze current-state (AS-IS) billing processes and design future-state (TO-BE) models.
• Identify opportunities for:
• Automation (RPA, AI-driven validation)
• Billing accuracy improvement
• Cycle time reduction
• Support digital transformation initiatives (S/4HANA Utilities, CIS modernization, etc.).

4. Testing & Quality Assurance

• Develop test strategy, test cases, and test scripts for billing scenarios.
• Participate in:
• SIT (System Integration Testing)
• UAT (User Acceptance Testing)
• Validate billing outputs, invoices, and calculations against expected results.
• Support defect triage and resolution.

5. Data & Reporting

• Analyze billing data for anomalies, revenue leakage, and exceptions.
• Support revenue assurance and audit requirements.
• Work with reporting tools (SAP BW/4HANA, Power BI, etc.) to track billing KPIs.

6. Regulatory & Compliance Support

• Ensure billing solutions comply with utility regulatory requirements (e.g., AUC, FERC, PUC).
• Support rate case implementations and tariff updates.
• Maintain documentation for audit and compliance purposes.

7. Stakeholder Management

• Act as liaison between:
• Business teams (Billing Ops, Finance)
• IT/SAP Delivery teams
• Third-party vendors/system integrators
• Provide regular updates to project leadership and SteerCo.

Required Skills & Experience

Core Skills

• Strong experience in SAP IS-U Billing & Invoicing
• Knowledge of utility business processes:
• Electricity/Gas Water billing lifecycle
• Meter-to-cash (M2C) processes
• Experience with rate structures and tariff configuration
• Proficiency in requirement gathering and documentation

Technical Skills

• SAP IS-U modules:
• Billing (IS-U-BI)
• Invoicing (IS-U-IV)
• Integration knowledge:
• SAP CRM / CS
• SAP S/4HANA Utilities (preferred)
• Data tools:
• SQL, Excel, Power BI (preferred)

Soft Skills

• Strong analytical and problem-solving ability
• Excellent stakeholder communication skills
• Ability to work in cross-functional teams
• Strong documentation and presentation skills

Preferred Qualifications

• Experience in utility companies (Electric/Gas) such as ENMAX, PG&E, etc.
• Exposure to S/4HANA Utilities transformation programs
• Knowledge of AIOps / AI-driven billing validation (advantage)
• Certification in SAP IS-U or Business Analysis (CBAP, CCBA)

Key Deliverables

• Business Requirement Documents (BRD/FSD)
• Process maps (AS-IS / TO-BE)
• UAT/Test cases and results
• Billing validation reports
• Stakeholder presentations & status reports

Success Metrics

• Reduction in billing defects and exceptions
• Improvement in billing cycle efficiency
• Accuracy of billing calculations
• Timely delivery of project milestones
• Stakeholder satisfaction

Experience Range

• 5–10+ years in Business Analysis
• 3–7 years specifically in SAP IS-U Billing