Senior Appian Developer
- Toronto, ON, Canada
$65 to $70 CAD / hour · Contract
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Job details
- Pay
- $65 to $70 CAD / hour
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Pay Range: CAD 65-70/hr
Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
Drives problem management by addressing recurring issues through root cause fixes and automation.
Enhances system performance and resilience through targeted improvements and tuning.
Supports change and release activities to ensure smooth, low-risk deployments.
Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
Maintains runbooks and documentation to improve support efficiency.
Drives automation to reduce manual effort and improve response times.
Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
More about this job
Responsibilities
Leads L2/L3 troubleshooting, incident resolution, root cause analysis, and preventive improvements to maintain production stability, performance, and service continuity. Supports change and release activities, maintains runbooks, drives automation, mentors team members, and communicates system health and risks to leadership.
Requirements
The role calls for mid-to-senior-level experience supporting production systems, resolving complex incidents, and improving application reliability and performance. It also requires collaboration, documentation, automation, mentoring, and adherence to security and governance standards; no specific education requirement is stated.
Skills
- Production Support
- Root Cause Analysis
- Incident Management
- L2/L3 Troubleshooting
- Application Monitoring
- Problem Management
- Automation
- Performance Tuning
- Change Management
- Release Management
- Cross-Functional Collaboration
- Runbook Documentation
- Mentoring
- Security Compliance
- Governance
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Management & Leadership
Keywords
- Appian
- Production Systems
- Production Support
- Root Cause Analysis
- Incident Reviews
- L2/L3 Support
- Service-Level Agreements
- Application Monitoring
- Anomaly Detection
- Preventive Measures
- Problem Management
- Recurring Issues
- Automation
- System Performance
- Resilience
- Performance Tuning
- Change Management
- Release Management
- Service Continuity
- Runbooks
- Security
- Governance
- System Health
- Risk Management