Senior Business Analyst

Senior Business Analyst

Work Location: Union Station East Wing, Toronto, ON (hybrid model of 2-3 days a week on site)

Duration: 24 months

Job Description:

The Business Analyst is expected to also competently handle various assigned initiatives and project work as may be required, provide a high level of service / engagement via stakeholder management and quality requirements and process documentation, as well as take part in other duties, as needed and assigned.

Mandatory Skills:

• Bachelor Degree in Business Administration, IT or related discipline
• 10+ years of business consulting experience
• 7+ years of experience as a business, business systems and/or process analyst
• Demonstrable and comprehensive understanding and experience with digital documentation services, and analysis based on information management concepts
• Experience in dealing with complex business problems, identifying business/functional requirements and recommending how to best support them through processes and applications.
• Experience in process analysis, design, and modelling in a complex environment; hands-on experience in developing process diagrams and documentation
• Experience consolidating and validating requirements and designing solutions across diverse user groups
• Major IT implementation experience and understanding how systems are affected by business process change and their impacts
• Experience in assisting with and/or authoring RFI / RFP documentation
• Excellent communicator, both verbal and written, possessing the ability to manage and influence stakeholders and to sell recommendations by stating advantages and value in business terms; demonstrable experience engaging with multiple stakeholders from different business and technical areas.

Other Skills

• Extensive knowledge of business and systems development from methodology through RFP, analysis, design, development, implementation and production support
• Experience as a BA on a large-scale digital transformation project, especially moving an organization from paper-based systems to electronic document management
• Familiarity and understanding of human resources processes, especially in a large organization where multiple departments oversee different aspects of HR function
• Experience implementing third-party (vendor) solutions and services; cloud-based experience an asset
• Knowledge of municipal and provincial document retention by-laws / policies an asset
• Familiarity and understanding of performance measurement and Key Performance Indicator (KPI) definition/analysis
• Public and/or Transit experience an asset.