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Added just now
EV
Administrative Assistant, Maintenance (Temporary)
Elk Valley Resources
Elkford, BC
- $56,000 CAD / year
Liaise with service desk for technical requests, DAXTI, and on-boarding
Added just now
B
Property Manager
BGIS
Markham, ON
- Full-time
…removal, etc. The Property Manager handles tenant complaints and service requests, and preventative maintenance. The Property Manager assists in the preparation of the annual budget,…
Added 15 mins ago
EV
Administrative Assistant, Maintenance (Temporary)
Elk Valley Resources
Elkford, BC
- $56,000 CAD / year
- Full-time
Liaise with service desk for technical requests, DAXTI, and on-boarding
Added 15 mins ago
ZA
Sales Administrator - Zanchin Automotive Group - 26332
Zanchin Automotive Group
Vaughan, ON
- Full-time
Sales Administrator career and employment opportunity awaits you.
Added 15 mins ago
G
Contracts Administrator
Ganotec
Oakville, ON
- Full-time
As an industrial contractor, Ganotec provides full‑service solutions to Canada’s industrial sector. Ganotec has the capability to deliver all major disciplines, including civil works,…
Added 15 mins ago
EC
Profit Centre Administrator
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Nisku, AB
- $45,760 to $49,920 CAD / year
- Part-time
…striving for innovation and providing excellence in customer…
Added 15 mins ago
E
Paralegal
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Review, draft, and propose edits to commercial agreements, including confidentiality, master purchase and service, supply, lease, maintenance, service-level, distribution, and…
Added 30 mins ago
E
Admin, Accounts Receivable
EllisDon
Calgary, AB
- Full-time
You as an Administrator, Accounts Receivable will:
Added 45 mins ago
PH
Patient Experience Manager
PhysioPlus Health Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Minimum 2 years clinical administrator experience
Added 45 mins ago
AI
Account Administrator
Axis Insurance
Oakville, ON
- $45,000 to $50,000 CAD / year
- Full-time
As an Account Administrator, a typical day might include:
Added 45 mins ago
E3
Billing & Contracts Administrator
Environmental 360 Solutions
Toronto, ON · Scarborough, ON
- $50,000 to $60,000 CAD / year
- Full-time
Position Title: Billing & Contracts Administrator
Added 45 mins ago
G
People & Culture Administrator
Glenbow
Calgary, AB
- Full-time
The People & Culture Administrator provides essential administrative, systems, and data support across the employee lifecycle, with a particular focus on recruitment. Reporting to the Chief…
Added 46 mins ago
Field Placement Specialist (Appendix D/Temporary Assignment: November 2026 - July 2028)
Mohawk College
Hamilton, ON
Added 1 hour ago
GI
Sales Coordinator
GuestTek Interactive Entertainment Ltd.
Calgary, AB
- Full-time
Utilize and manage (including administrator to) various internal resources/programs: CRM tools, Solar, MS Office programs, Vendor portals, SharePoint.
Added 1 hour ago
IC
IT Manager
i24 Call Management Solutions
Montreal, QC
- Part-time
Projects and vendors: Deliver IT projects end to end, with status reporting to senior leadership. Manage vendors and service providers, including SLAs, escalations, and renewals.
Added 1 hour ago
Administrator, Bakery - Reception (18 month contract)
Aspire Bakeries
Brantford, ON
Manage front desk operations by welcoming visitors, directing calls, and providing professional customer service.
Added 1 hour ago
E
Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
We are hiring a Full-Time Permanent Administrative Assistant position working out of Hugh J. Bolton Service Centre, located in Edmonton, AB.
Added 1 hour ago
RB
Transaction Processing Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC Investor Services as a Financial Processing Administrator where you'll play a critical role in delivering exceptional client experience through accurate and efficient transaction…
Added 1 hour ago
Gainsight Administrator
Braze
Toronto, ON
…expanding to support additional CX teams. As our Gainsight Administrator, you will be the hands-on technical execution layer for the platform, working alongside our CX Business Systems…
Added 1 hour ago
B
Windows System Engineer - Endpoint /SCCM
BeachHead
Toronto, ON
- $61.59 to $73.91 CAD / hour
- Contract
Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate
Added 1 hour ago
SI
Payroll & Benefits Administrator
Shannex Incorporated
Halifax, NS
- Full-time
We are searching for a Payroll and Benefits Administrator to join our Payroll & Benefits team based in Halifax, Nova Scotia.
Added 1 hour ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
…expanding to support additional CX teams. As our Gainsight Administrator, you will be the hands-on technical execution layer for the platform, working alongside our CX Business Systems…
Added 1 hour ago
DC
Power BI & Power Platform Administrator
Dasro Consulting Inc.
Calgary, AB
- Contract
Dasro is looking for a Power BI & Power Platform Administrator for one of its clients in Calgary.
Added 1 hour ago
Human Resources Coordinator
Scandinave Spa
The Blue Mountains, ON
Collect, review, and submit employee information and approved payroll changes to the payroll administrator or service provider.
Added 2 hours ago
TC
Network Administrator
Toyota Canada Inc.
Toronto, ON
- Full-time

LanceSoft, Inc.

Service Administrator

Pointe-Claire, QC, Canada

$30 to $35 CAD / hour · Contract

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Job details

Pay: $30 to $35 CAD / hour
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Description:

Title - Service Administrator - III

Location: Pointe-Claire, QC H9R 1C2

Duration: 03 Months (with possible of extension).

Pay Rate: $35 on T4

Shift : Monday through Friday, with hours of either 6:00 a.m.– 3:00 p.m. or 7:00 a.m.– 4:00 p.m.

Summary

Serves as the first point of contact with customers to promote quality customer service and assist with increasing business within the branch location

Key Responsibilities

Serves as the first point of contact with customers, either by phone or at the branch, and develops positive relationships with key customers.
Assesses customer needs and gathers pertinent information.
Creates basic work orders in the appropriate systems.
Provides status updates to customers as requested.

Qualifications and Competencies

Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages Conflict: Handles conflict situations effectively, with minimal disruption.
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
Directs Work: Provides direction, delegates tasks, and removes obstacles to get work done.
Financial Acumen: Interprets and applies an understanding of key financial indicators to make better business decisions.
Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.

Diagnostics Application:

Translates customer complaints into troubleshooting plans; troubleshoots issues using guided workflows, procedures, specialized mechanical and electronic service tools, and computer software to isolate failed components; validates repairs by duplicating complaints; and documents results in business systems for payment and historical tracking.

Warranty Process:

Analyzes customer issues to verify root causes of failures and associated progressive damage using Cummins-published service information. Interprets warranty administration manuals to determine coverage eligibility and claim requirements, identifies repair items eligible for coverage, communicates with stakeholders, and files claims with proper documentation for accurate settlement.

Technical Escalation:

Obtains technical issue information and uses available resources, including data management tools, to investigate issues. Escalates issues to the appropriate level of expertise while balancing timely customer responses with investigation requirements. Documents troubleshooting steps to ensure seamless transitions and timely ticket resolution.

Service Documentation:

Creates and verifies customer, equipment, and technical information; captures required data using service tools; follows procedures; and documents work accurately in the service management system.

Electronic Service Tool Application:

Identifies and uses the appropriate hardware and software tools to maintain products, diagnose issues, and troubleshoot problems. Interprets electronic tool results and recommendations to determine the next steps for service resolution.

Education, Licenses, and Certifications

High school diploma or certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
May require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

Top Skills Required

Technical Skills
Timely Execution
Mechanical Aptitude with Diesel Engines
Customer Service

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More about this job

Responsibilities

Serve as the first point of contact for customers by phone or at the branch, assess their needs, build positive relationships, create basic work orders, and provide status updates. Support service resolution by documenting customer and technical information, troubleshooting or escalating issues, and assisting with warranty coverage and claims.

Requirements

Requires a high school diploma or equivalent, or experience that meets applicable regulations, along with significant relevant work experience or specialized skills gained through education, training, or on-the-job experience. Key capabilities include customer service, effective communication, timely execution, and mechanical aptitude with diesel engines.

Skills

Customer Service
Effective Communication
Conflict Management
Work Direction
Financial Acumen
Mechanical Aptitude
Diesel Engines
Diagnostics
Troubleshooting
Warranty Administration
Technical Escalation
Service Documentation
Electronic Service Tools
Timely Execution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Relationships
Work Orders
Service Management System
Mechanical Aptitude
Diesel Engines
Diagnostics
Troubleshooting
Guided Workflows
Mechanical Service Tools
Electronic Service Tools
Computer Software
Warranty Administration
Warranty Claims
Service Documentation
Technical Escalation
Data Management Tools
Customer Needs Assessment
Financial Acumen
Conflict Management
Timely Execution
Export Controls
Sanctions Regulations

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