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Added 2 mins ago
TC
Fixed Assets Manager
Transdev Canada
Brampton, ON
- $120,000 to $145,000 CAD / year
- Contract
…opportunities, ensure timely exchange of information and ensure service level requirements are…
Added 2 mins ago
PT
Service Coordinator
Paladin Technologies
Regina, SK
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 2 mins ago
PT
Labourer
Platinum Trailers
St. Marys, ON
- $20 to $26 CAD / hour
- Full-time
…in both trailer manufacturing and heavy equipment repair and service, and it’s that repair experience that gives us a real edge. We’ve seen what fails in the field, and what holds up under…
Added 2 mins ago
MI
Technicien de service – équipement dentaire
Medline Industries, LP
Montreal, QC
- Full-time
Maintenir un haut niveau de service à la clientèle :
Added 2 mins ago
MV
Sales Lead - Holt Renfrew
Monica Vinader
Calgary, AB
- Full-time
…whilst influencing the Holt Renfrew team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving…
Added 2 mins ago
BB
Service Coordinator
Bosch Building Technologies
Regina, SK
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 2 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Halifax, NS
- Full-time
Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a…
Added 2 mins ago
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Assistant Controller - Red River Co-op
Co-op
Winnipeg, MB
- Full-time
And we just keep growing as we develop fresh, modern ways to deliver premium products with extraordinary customer service.
Added 17 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Rivière-du-Loup, QC
- Contract
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 17 mins ago
QR
Superviseur /Salles de montre (quincaillerie et surfaces) /Showroom Supervisor (Hardware & Surface)
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Added 17 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 17 mins ago
TR
RV Technician
Traveland RV Supercentre
Langley (District), BC · Langley, BC
- Full-time
Discuss repairs with shop foreman or RV service advisor
Added 17 mins ago
OM
Operations Project Manager
OnDeck Marketing
Calgary, AB
- Full-time
The role combines three areas of work: project managing client campaigns across OnDeck's Screens and Digital service lines , running the logistics and technical upkeep of the screens across…
Added 17 mins ago
TR
Parts Outfitter - RV Dealership
Traveland RV Supercentre
Langley (District), BC · Langley, BC
- Full-time
…managment and Parts ordering.This role works closely with Sales, Service and Parts to ensure accurate parts ordering, installation coordination, and customer follow-up. Weekend shifts are…
Added 17 mins ago
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Field Operations Repairs Supervisor - Vancouver
TK Elevator
Burnaby, BC
- Full-time
Provide exceptional customer service and communication
Added 17 mins ago
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Manager, Information Technology
Glenbow
Calgary, AB
- Full-time
Manage the overall delivery and continuous improvement of IT services across the organization, ensuring reliable, responsive, and customer-focused service.
Added 17 mins ago
TC
Business System Analyst
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $100,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 17 mins ago
AI
Customer Service Representative
Applied Industrial Technologies - Canada
Toronto, ON
- Full-time
We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Downsview, ON location.
Added 17 mins ago
CI
Principal Architect
Camis Inc
Guelph, ON
- Full-time
We are committed to building software that stands the test of time, and we're looking for a Principal Architect to define the technical direction of our Parks & Recreation platform.
Added 17 mins ago
I(
IT Service Desk Representative
ICBC (Insurance Corporation of British Columbia)
Victoria, BC
- Full-time
Providing excellent customer service, able to respond to multiple requests through various media,researching and resolving multiple technical issues, and responding effectively to customers…
Added 17 mins ago
D
Manager Project Managment
Dematic
Mississauga, ON
- Full-time
Act as the primary point of escalation for complex project, customer, financial, or technical issues, ensuring timely resolution.
Added 17 mins ago
A
Actuary
Aspida
Hamilton, ON
- Full-time
Aspida Re Services Ltd. (“Aspida Re Services”) is a Bermuda based service provider to Aspida’s reinsurance companies. Aspida Re Services provides annuity and life insurance companies with…
Added 17 mins ago
TI
Field Service Warehouse & Assembly Technician
Toshiba International Corporation
AB · Edmonton, AB
- Full-time
…engineering, production and manufacturing, through aftermarket service, sales, and marketing. TIC also maintains a Canadian operation in Edmonton, Alberta, including a local Field Service…
Added 17 mins ago
Customer Experience Associate - Sechelt BC (22.5hrs/week)
Scotiabank
Sechelt, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 17 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

LanceSoft, Inc.

Service Administrator

Pointe-Claire, QC, Canada

$30 to $35 CAD / hour · Contract

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Job details

Pay: $30 to $35 CAD / hour
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Description:

Title - Service Administrator - III

Location: Pointe-Claire, QC H9R 1C2

Duration: 03 Months (with possible of extension).

Pay Rate: $35 on T4

Shift : Monday through Friday, with hours of either 6:00 a.m.– 3:00 p.m. or 7:00 a.m.– 4:00 p.m.

Summary

Serves as the first point of contact with customers to promote quality customer service and assist with increasing business within the branch location

Key Responsibilities

Serves as the first point of contact with customers, either by phone or at the branch, and develops positive relationships with key customers.
Assesses customer needs and gathers pertinent information.
Creates basic work orders in the appropriate systems.
Provides status updates to customers as requested.

Qualifications and Competencies

Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages Conflict: Handles conflict situations effectively, with minimal disruption.
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
Directs Work: Provides direction, delegates tasks, and removes obstacles to get work done.
Financial Acumen: Interprets and applies an understanding of key financial indicators to make better business decisions.
Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.

Diagnostics Application:

Translates customer complaints into troubleshooting plans; troubleshoots issues using guided workflows, procedures, specialized mechanical and electronic service tools, and computer software to isolate failed components; validates repairs by duplicating complaints; and documents results in business systems for payment and historical tracking.

Warranty Process:

Analyzes customer issues to verify root causes of failures and associated progressive damage using Cummins-published service information. Interprets warranty administration manuals to determine coverage eligibility and claim requirements, identifies repair items eligible for coverage, communicates with stakeholders, and files claims with proper documentation for accurate settlement.

Technical Escalation:

Obtains technical issue information and uses available resources, including data management tools, to investigate issues. Escalates issues to the appropriate level of expertise while balancing timely customer responses with investigation requirements. Documents troubleshooting steps to ensure seamless transitions and timely ticket resolution.

Service Documentation:

Creates and verifies customer, equipment, and technical information; captures required data using service tools; follows procedures; and documents work accurately in the service management system.

Electronic Service Tool Application:

Identifies and uses the appropriate hardware and software tools to maintain products, diagnose issues, and troubleshoot problems. Interprets electronic tool results and recommendations to determine the next steps for service resolution.

Education, Licenses, and Certifications

High school diploma or certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
May require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

Top Skills Required

Technical Skills
Timely Execution
Mechanical Aptitude with Diesel Engines
Customer Service

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More about this job

Responsibilities

Serve as the first point of contact for customers by phone or at the branch, assess their needs, build positive relationships, create basic work orders, and provide status updates. Support service resolution by documenting customer and technical information, troubleshooting or escalating issues, and assisting with warranty coverage and claims.

Requirements

Requires a high school diploma or equivalent, or experience that meets applicable regulations, along with significant relevant work experience or specialized skills gained through education, training, or on-the-job experience. Key capabilities include customer service, effective communication, timely execution, and mechanical aptitude with diesel engines.

Skills

Customer Service
Effective Communication
Conflict Management
Work Direction
Financial Acumen
Mechanical Aptitude
Diesel Engines
Diagnostics
Troubleshooting
Warranty Administration
Technical Escalation
Service Documentation
Electronic Service Tools
Timely Execution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Relationships
Work Orders
Service Management System
Mechanical Aptitude
Diesel Engines
Diagnostics
Troubleshooting
Guided Workflows
Mechanical Service Tools
Electronic Service Tools
Computer Software
Warranty Administration
Warranty Claims
Service Documentation
Technical Escalation
Data Management Tools
Customer Needs Assessment
Financial Acumen
Conflict Management
Timely Execution
Export Controls
Sanctions Regulations

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