Find work in Canada.

332,524 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Automation Engineering Specialist (Red Hat)
CGI
Toronto, ON
Full-time
…enhance service quality, and reduce manual effort. Partner with engineering, operations, and client teams to build scalable, secure, and reliable automation capabilities that enable faster…
Added 3 hours ago
Building Enclosure Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
Full-time
BPA is more than an engineering firm - it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and…
Added 5 hours ago
SPECIALIST, DEFENCE SUPPLY CHAIN DATA & ANALYTICS
BDC
Montreal, QC
Full-time
Bachelor’s degree in one of the following fields: Finance Mathematics Economics Business Intelligence Analytics Engineering Related discipline
Added 6 hours ago
Senior Proposal Specialist
Zeidler Architecture
Calgary, AB
Full-time
We are currently seeking a Senior Proposal Specialist to join our Toronto/ Calgary Studio. The ideal candidate brings strong proposal strategy, exceptional writing and coordination skills,…
Added 6 hours ago
Senior Proposal Specialist
Zeidler Architecture
Toronto, ON
Full-time
We are currently seeking a Senior Proposal Specialist to join our Toronto/ Calgary Studio. The ideal candidate brings strong proposal strategy, exceptional writing and coordination skills,…
Added 7 hours ago
AI Cyber Security Engineering & Automation Specialist
BNP Paribas
Montreal, QC
Full-time
Added 7 hours ago
Engineering Change Control (ECC) Specialist
Alithya
Pickering, ON
Full-time
As an Engineering Change Control (ECC) Specialist, you’ll ensure engineering changes are fully compliant with BP‑PROC‑01081, maintaining configuration and management equilibrium, validating…
Added 8 hours ago
Design Engineering Specialist IV
Fluor
Vancouver, BC
Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 8 hours ago
Lead Cost Specialist
Fluor
Calgary, AB
Full-time
As a Senior Cost Specialist, you will be responsible to work collaboratively with the project team and other disciplines such as Project Management, Engineering, Procurement, Contracting,…
Added 9 hours ago
Sales Engineer
Cirrascale Cloud Services
Canada
Serve as a liaison between Sales, Solutions Architecture, Product, Operations, Engineering, and vendor partners.
Added 11 hours ago
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
£80 to £95 GBP / year
Full-time
This is not a traditional software engineering role. You won’t be expected to build production software from scratch, but you will need to be technically confident, comfortable building…
Added 11 hours ago
Senior Data Integration Specialist
Co-operators
Guelph, ON · Toronto, ON · Burlington, ON · Montreal, QC · Quebec, QC · Regina, SK
Full-time
As a Senior Data Integration Specialist, you will autonomously contribute to various initiatives by engineering data solutions for analytics purposes while also supporting the team through…
Added 12 hours ago
Intelligent P&ID Systems Specialist
Vista Projects Limited
Calgary, AB
Full-time
The Intelligent P&ID System Specialist is part of a multi-disciplinary team responsible for the developing and maintaining and supporting intelligent P&ID environments that form a key part…
Added 12 hours ago
Fleet Data & Reporting Specialist
Finning
Edmonton, AB
Full-time
…We are seeking a Permanent, Full-Time Fleet Data & Reporting Specialist to act as a key liaison between customers, Reliability Engineers (REs), Site Performance Managers (SPMs), and…
Added 12 hours ago
AI Platform Engineering Specialist
Randstad Enterprise
Montreal, QC
Full-time
Job Title: AI Platform Engineering Specialist
Added 12 hours ago
Proposal & Marketing Specialist
Robert Half
Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
Our client, a respected consulting engineering firm, is seeking a Proposal & Marketing Specialist to take ownership of the firm's proposal process while supporting broader marketing and…
Added 13 hours ago
Service Manager
LanceSoft, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
Contract
Job Title : IT Service Management & Analytics Specialist
Added 13 hours ago
Service Line Sales - Quality Engineering, Software Engineering Group
Cognizant
Toronto, ON
Full-time
Service Line Specialist Sales – Quality Engineering, Software Engineering Group
Added 13 hours ago
Construction Contracts Specialist
Confidential
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking a Construction Contracts Specialist to support the review, negotiation, administration, and ongoing management of construction contracts.
Added 13 hours ago
Operations Specialist AI
Dawn Recruiting Agency
Toronto, ON
$80,000 to $115,000 CAD / year
Full-time
Join our innovative team as an Operations Specialist AI, where you will play a pivotal role in managing and optimizing artificial intelligence-driven operations. This dynamic position…
Added 13 hours ago
Lead Cost Specialist
Fluor Corporation
Calgary, AB
Full-time
As a Senior Cost Specialist, you will be responsible to work collaboratively with the project team and other disciplines such as Project Management, Engineering, Procurement, Contracting,…
Added 14 hours ago
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
$110,000 to $140,000 CAD / year
Full-time
…operations. Join us and build skills defining the next era of engineering and industrial…
Added 14 hours ago
AI Solutions Architect
KLONDIKE Lubricants Corporation
Langley (District), BC · Langley, BC
Full-time
Added 14 hours ago
Process Implementation Specialist
R W Tomlinson
Ottawa, ON
The Process Implementation Specialist will independently lead process initiatives from definition through implementation and closeout. Reporting to the Process Implementation Manager, this…
Added 15 hours ago
Technical Support & Training Specialist
Savaria Corporation
Surrey, BC
$65,000 to $85,000 CAD / year
Temporary
Garaventa Lift is seeking a Technical Support & Training Specialist to provide troubleshooting support and product training for our accessibility and mobility equipment. This role is…

LanceSoft, Inc.

Service Manager

Greater Montreal Metropolitan Area, QC, Canada

Job type: Contract
Apply by: Nov 23, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Title : IT Service Management & Analytics Specialist

Years of experience: 5-7

Onsite interview is must.

Job Summary:

The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.

This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.

In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.

The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.

Required Skills & Experience:

Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.
Experience working with ServiceNow or a comparable enterprise ITSM platform.
Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.
Experience developing dashboards, KPIs, reports, and management-level operational insights.
Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
Strong project coordination, organizational, and stakeholder management capabilities.
Ability to work effectively across technical, risk, control, audit, and business teams.
Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.
Ability to manage competing priorities and drive initiatives across multiple teams.
Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.
Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.
Familiarity with ITIL principles or ITIL certification.
Experience with operational risk, controls, audit, or regulatory processes.
Experience identifying and implementing workflow automation or process improvement opportunities.
Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.
Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.

Ideal Candidate:

The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.

This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.

The candidate does not need to be an AI engineer or data scientist; (experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making, and service delivery.

Apply About employer

More about this job

Responsibilities

Coordinate, govern, and continuously improve IT service management activities across critical cyber platforms, including incident, problem, change, and service management. Analyze operational data and use reporting, dashboards, automation, and AI-enabled tools to improve visibility, support decisions, strengthen governance, and drive cross-functional improvements.

Requirements

Requires 5–7 years of experience, strong ITSM knowledge, experience with ServiceNow or a comparable platform, and proficiency in Power BI, Excel, or similar analytics tools. Candidates should have strong analytical, communication, coordination, and stakeholder-management skills, with the ability to work across technical, risk, audit, control, and business teams.

Skills

IT Service Management
Incident Management
Problem Management
Change Management
ServiceNow
Data Analysis
Power BI
Excel
Dashboard Development
KPI Reporting
Project Coordination
Stakeholder Management
Microsoft 365
Workflow Automation
AI-Assisted Analysis
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Incident Management
Problem Management
Change Management
ServiceNow
Cybersecurity
Cyber Platforms
Power BI
Excel
Dashboards
KPIs
Operational Reporting
Microsoft 365
SharePoint
Microsoft Teams
Snowflake
SQL
Data Warehousing
ITIL
Operational Risk
Controls
Audit
Regulatory Processes
Workflow Automation
Process Improvement
Microsoft Copilot
ChatGPT
Claude
Prompt Design

Report this job