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Added 56 mins ago
HP
Project Manager
Hartree Partners
Toronto, ON
- Full-time
We are seeking an experienced IT Project Manager to support the delivery of projects across the Finance Technology portfolio. This role will lead technology initiatives supporting key…
Added 3 hours ago
CU
Cybersecurity Analyst
Capilano University
North Vancouver, BC
- Full-time
Maintains the enterprise security architecture; contributing to the development of operational and tactical plans related to cybersecurity.
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
The IT Internal Auditor is responsible for executing IT audits and consulting engagements to drive efficiency and effectiveness in financial processes, business operations and major…
Added 6 hours ago
Government Services - Senior Manager of IT
Cree Nation Government
QC · Jamésie, QC
The Senior Manager of Information Technology provides strategic leadership, governance, operational direction and responsible oversight of IT budgets and investments for Cree Nation…
Added 11 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Translate banking business priorities, regulatory requirements, risk considerations, and operational challenges into practical technology strategies and executable programs.
Added 12 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
Use integrated operational data and leading indicators to proactively manage demand, capacity, service degradation, repeat failures and SLA risk.
Added 13 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 15 hours ago
TI
Process Engineer with Payment
Themesoft Inc.
Toronto, ON
- Contract
Drive continuous improvement and operational excellence across the enterprise.
Added 1 day ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 day ago
B
Versatile Technologist (Versatile Technologist-General)
Boeing
Winnipeg, MB · CAN - Winnipeg, Canada
- Full-time
Uses standard applicable computing disciplines including change configuration, problem solving, performance, and operational management on a range of technical systems and application…
Added 1 day ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
BGIS is seeking an Operational Technology (OT) Cybersecurity Lead to champion cybersecurity governance, risk management and operational security for client-facing Smart Building and OT…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Supporting the hands-on implementation and operationalization of Zero Trust principles and technologies across the enterprise. This includes assessing current security architecture,…
Added 2 days ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
…Services team. In this role, you'll help design, optimize, and support the mission-critical database environments that power enterprise applications across the bank. You'll collaborate with…
Added 2 days ago
VC
Provincial Medical Director, Resident Doctors Employment Affairs
Vancouver Coastal Health
Vancouver, BC
- Part-time
Reporting to the VP Medicine and Academic Affairs VCH, the role works in close partnership with provincial Health Authority leadership, VCH People team, academic institutions, operational…
Added 2 days ago
NC
Project Manager
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Reporting to Operations Leadership, the Project Manager (PM) leads complex digital signage, audio, and technology deployment projects from initial handoff through final sign-off. This is a…
Added 2 days ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
The IT Internal Auditor is responsible for executing IT audits and consulting engagements to drive efficiency and effectiveness in financial processes, business operations and major…
Added 2 days ago
S
Manager, IT Infrastructure
SGI
Regina, SK
- Full-time
Develop and maintain operational Runbooks for use by the IT Operations department to rapidly resolve issues.
Added 2 days ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Supporting the hands-on implementation and operationalization of Zero Trust principles and technologies across the enterprise. This includes assessing current security architecture,…
Added 2 days ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Supporting the hands-on implementation and operationalization of Zero Trust principles and technologies across the enterprise. This includes assessing current security architecture,…
Added 2 days ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Supporting the hands-on implementation and operationalization of Zero Trust principles and technologies across the enterprise. This includes assessing current security architecture,…
Added 2 days ago
A
Program Activation & Go-Live Manager - Meditech Expanse
Affinity
Thunder Bay, ON
- Contract
On behalf of our Healthcare Client, Affinity is seeking a Meditech Expanse Activation and Go-Live Manager to lead the planning, coordination, execution, and stabilization of Meditech…
Added 2 days ago
Customer Success Manager
Global Relay
Vancouver, BC
As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You…
Added 2 days ago
S
Project Manager
Stingray
Montreal, QC
- Full-time
Reporting to Operations Leadership, the Project Manager (PM) leads complex digital signage, audio, and technology deployment projects from initial handoff through final sign-off. This is a…
Added 2 days ago
N
Staff Site Reliability Operations
NVIDIA
Toronto, ON · Canada, Toronto
- Full-time
Represent site and AMER priorities in regional and global IT initiatives, standards, and architecture forums, and lead operational decisions in the manager's absence.

LanceSoft, Inc.

Service Manager

Greater Montreal Metropolitan Area, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 23, 2026
Posting language: English
Posted: Sep 24, 2026

Original job description

Job Title : IT Service Management & Analytics Specialist

Years of experience: 5-7

Onsite interview is must.

Job Summary:

The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.

This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.

In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.

The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.

Required Skills & Experience:

Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.
Experience working with ServiceNow or a comparable enterprise ITSM platform.
Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.
Experience developing dashboards, KPIs, reports, and management-level operational insights.
Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
Strong project coordination, organizational, and stakeholder management capabilities.
Ability to work effectively across technical, risk, control, audit, and business teams.
Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.
Ability to manage competing priorities and drive initiatives across multiple teams.
Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.
Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.
Familiarity with ITIL principles or ITIL certification.
Experience with operational risk, controls, audit, or regulatory processes.
Experience identifying and implementing workflow automation or process improvement opportunities.
Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.
Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.

Ideal Candidate:

The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.

This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.

The candidate does not need to be an AI engineer or data scientist; (experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making, and service delivery.

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More about this job

Responsibilities

Coordinate, govern, and continuously improve IT service management activities across critical cyber platforms, including incident, problem, change, and service management. Analyze operational data and use reporting, dashboards, automation, and AI-enabled tools to improve visibility, support decisions, strengthen governance, and drive cross-functional improvements.

Requirements

Requires 5–7 years of experience, strong ITSM knowledge, experience with ServiceNow or a comparable platform, and proficiency in Power BI, Excel, or similar analytics tools. Candidates should have strong analytical, communication, coordination, and stakeholder-management skills, with the ability to work across technical, risk, audit, control, and business teams.

Skills

IT Service Management
Incident Management
Problem Management
Change Management
ServiceNow
Data Analysis
Power BI
Excel
Dashboard Development
KPI Reporting
Project Coordination
Stakeholder Management
Microsoft 365
Workflow Automation
AI-Assisted Analysis
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Incident Management
Problem Management
Change Management
ServiceNow
Cybersecurity
Cyber Platforms
Power BI
Excel
Dashboards
KPIs
Operational Reporting
Microsoft 365
SharePoint
Microsoft Teams
Snowflake
SQL
Data Warehousing
ITIL
Operational Risk
Controls
Audit
Regulatory Processes
Workflow Automation
Process Improvement
Microsoft Copilot
ChatGPT
Claude
Prompt Design

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