Find work in Canada.

334,190 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
Manager, HR Business Partners (HRBP)
Government of Manitoba
Winnipeg, MB
Full-time
Significant experience delivering strategic human resource advisory services to managers and senior leaders in a complex unionized environment
Added 4 mins ago
Manager: Ski Patrol
Whistler Blackcomb
Whistler, BC
Full-time
Partner with senior leadership at the resort to coordinate safe and effective resort operations, support special events, and drive cross resort collaboration.
Added 4 mins ago
Assistant Manager: Ski Patrol - Salary
Whistler Blackcomb
Whistler, BC
Temporary
…oversee the daily patrol functions and help coordinate with Senior Leaders to facilitate daily projects. Drive a strong safety and guest service culture within Patrol. Participate in daily…
Added 4 mins ago
Manager, Product Led Growth
ScalePad
Vancouver, BC
Full-time
Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS v
Added 4 mins ago
Human Resources Partner
COFOMO
Quebec, QC
Full-time
Experience working with managers or senior management.
Added 4 mins ago
Data Protection Consultant
Avanade
Toronto, ON
Full-time
Provide technical mentorship to Analysts and Senior Analysts; lead workstreams or small teams.
Added 4 mins ago
Resident Manager (Live-in)
Centurion Associates Inc
Toronto, ON · Scarborough, ON
Full-time
Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional management, administration and leasing of a Centurion apartment community.
Added 4 mins ago
Senior Product Security Engineer
Snyk
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
…secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and…
Added 4 mins ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 4 mins ago
C# Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
Added 4 mins ago
Javascript Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
Added 4 mins ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
…sport production. We’ve identified the need for a temporary Senior Analyst position (working title Unit Production Manager) reporting to the Senior Director -…
Added 4 mins ago
Senior ServiceNow Developer and Administrator
MNP
AB · Calgary, AB
Full-time
Make an impact with our Business Technology Services team as a Senior ServiceNow Developer and Administrator. This diverse team of tech-savvy problem solvers embraces digital…
Added 4 mins ago
Analog Design Intern
Semtech
Ottawa, ON · CAN - Ottawa, ON
Full-time
Semtech’s dynamic team environment and senior designers who will provide mentoring and guidance throughout the internship term.
Added 4 mins ago
Firmware Design Intern
Semtech
Ottawa, ON · CAN - Ottawa, ON
Full-time
Partner with Semtech’s dynamic team of senior designers who will provide mentoring and guidance throughout the internship term.
Added 4 mins ago
Digital IC Design Engineering Intern
Semtech
Ottawa, ON · CAN - Ottawa, ON
Full-time
Semtech’s dynamic team environment and senior designers who will provide mentoring and guidance throughout the internship term.
Added 4 mins ago
Analog Design Engineer Intern
Semtech
Calgary, AB · CAN - Calgary, AB
Full-time
Semtech’s dynamic team environment and senior designers who will provide mentoring and guidance throughout the internship term.
Added 4 mins ago
Analog Design Engineer Intern
Semtech
Burlington, ON · CAN - Burlington, ON
Full-time
Semtech’s dynamic team environment and senior designers who will provide mentoring and guidance throughout the internship term.
Added 4 mins ago
Technical Director – Geotechnical, Dams & Tailings
GHD Group Pty Ltd
Vancouver, BC
GHD’s Dams Group is seeking a Senior Dams Engineer/Technical Director to provide technical and project leadership and support the continued growth of our dams and hydropower practice in…
Added 4 mins ago
Senior Personal Banker Trainee - Investing | Dorval
TD
Montreal, QC
Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker– Investing Trainee and demonstrate your subject matter expertise in providing sound financial planning…
Added 4 mins ago
Business Management Consultant, Private Banking
CIBC
Toronto, ON
Full-time
…Banking priorities and support the strategic objectives of senior leadership through strong planning, coordination, and…
Added 20 mins ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
The Senior Technology Strategy Analyst will be responsible for supporting Technology Strategy in all aspects of long-term strategic planning initiatives. This role involves developing and…
Added 20 mins ago
Senior Manager, HR Digital Solutions Design
Royal Bank of Canada
Toronto, ON
Full-time
The Workday Solutions Senior Manager is the technical backbone and people leader for RBC's Workday platform, accountable for its architectural integrity - configuration, integrations, data…
Added 20 mins ago
Senior Civil/Environmental Engineer -Hazardous Materials
AECOM
AB · Edmonton, Alberta
$128,000 to $165,000 CAD / year
Full-time
AECOM is actively seeking a Senior Civil/Environmental Engineer who specializes in hazardous materials and building abatement to join our growing Western Canada Environment team. The right…
Added 20 mins ago
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
We are looking for Senior Systems Engineering Analysts to join the Headquarters (HQ) Systems Engineering (SE) Team. As a member of the HQ SE team, you will work on the Canadian Armed…

LanceSoft, Inc.

Service Manager

Greater Montreal Metropolitan Area, QC, Canada

Job type: Contract
Apply by: Nov 23, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Title : IT Service Management & Analytics Specialist

Years of experience: 5-7

Onsite interview is must.

Job Summary:

The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.

This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.

In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.

The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.

Required Skills & Experience:

Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.
Experience working with ServiceNow or a comparable enterprise ITSM platform.
Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.
Experience developing dashboards, KPIs, reports, and management-level operational insights.
Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
Strong project coordination, organizational, and stakeholder management capabilities.
Ability to work effectively across technical, risk, control, audit, and business teams.
Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.
Ability to manage competing priorities and drive initiatives across multiple teams.
Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.
Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.
Familiarity with ITIL principles or ITIL certification.
Experience with operational risk, controls, audit, or regulatory processes.
Experience identifying and implementing workflow automation or process improvement opportunities.
Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.
Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.

Ideal Candidate:

The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.

This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.

The candidate does not need to be an AI engineer or data scientist; (experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making, and service delivery.

Apply About employer

More about this job

Responsibilities

Coordinate, govern, and continuously improve IT service management activities across critical cyber platforms, including incident, problem, change, and service management. Analyze operational data and use reporting, dashboards, automation, and AI-enabled tools to improve visibility, support decisions, strengthen governance, and drive cross-functional improvements.

Requirements

Requires 5–7 years of experience, strong ITSM knowledge, experience with ServiceNow or a comparable platform, and proficiency in Power BI, Excel, or similar analytics tools. Candidates should have strong analytical, communication, coordination, and stakeholder-management skills, with the ability to work across technical, risk, audit, control, and business teams.

Skills

IT Service Management
Incident Management
Problem Management
Change Management
ServiceNow
Data Analysis
Power BI
Excel
Dashboard Development
KPI Reporting
Project Coordination
Stakeholder Management
Microsoft 365
Workflow Automation
AI-Assisted Analysis
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Incident Management
Problem Management
Change Management
ServiceNow
Cybersecurity
Cyber Platforms
Power BI
Excel
Dashboards
KPIs
Operational Reporting
Microsoft 365
SharePoint
Microsoft Teams
Snowflake
SQL
Data Warehousing
ITIL
Operational Risk
Controls
Audit
Regulatory Processes
Workflow Automation
Process Improvement
Microsoft Copilot
ChatGPT
Claude
Prompt Design

Report this job