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Added 9 mins ago
Manager, Group Health & Dental Claims
First Canadian Financial Group
Edmonton, AB
Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 24 mins ago
Project Manager
AV Communications Inc
Toronto, ON
Full-time
We are looking for an experienced Project Manager to help lead the day-to-day delivery of integrated marketing and agency projects from briefing through completion.
Added 2 hours ago
Senior Manager, Procurement
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
Develop and implement procurement strategies aligned with organizational and operational requirements.
Added 6 hours ago
Senior Manager, Cloud Security Engineering
Scotiabank
Toronto, ON
In this role, the Senior Manager leads a team of platform engineers, guiding them in the execution and delivery of the enterprise Cloud Security product strategy. This involves setting…
Added 7 hours ago
Senior Project Manager
Alberta Health Services
Calgary, AB
Temporary
We're looking for a Senior Project Manager who is passionate about transforming how family caregivers are recognized, included, and supported across continuing care. In this exciting…
Added 8 hours ago
Regional Manager – Engineering Operations and Business Development
Grade Separation Systems
Toronto, ON · North York, ON
Full-time
The Regional Manager will work closely with ART Engineering’s senior leadership, technical managers, and other regional offices to support company-wide growth and ensure the local office…
Added 8 hours ago
Operations and Quality Assurance Manager
Alera Skin Care Products Inc.
Vancouver, BC
Full-time
As the Operations & Quality Assurance Manager, you will report directly to the Senior Operations & HR Manager and work cross-functionally with our Sales and Finance teams. You will be…
Added 8 hours ago
Business Analyst – AI and Digital Product Delivery [AQ-19883]
Aquent
Toronto, ON
$51 to $64 CAD / hour
Contract
Experience working as a Business Analyst, Product Analyst, Product Owner, Product Manager, or similar hands-on digital product/delivery professional.
Added 9 hours ago
CPA ASSOCIATE
City of Toronto
Toronto, ON
Assist the Supervisor or Manager with various tasks/operational requests and attend meetings where confidential financial information is discussed.
Added 11 hours ago
Labor Relations Specialist
Carlson Construction Group
North Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
Reporting to senior leadership and partnering closely with the General Managers of our diverse group of companies, this role will serve as a trusted advisor on labour and employee relations…
Added 12 hours ago
Senior DevOp Engineer
MarkiTech.AI
Toronto, ON
$70 to $85 CAD / hour
Contract
We are hiring a senior DevOps engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…
Added 12 hours ago
Director of Operations
The Victoria Youth Empowerment Society
Victoria, BC
Full-time
Victoria Youth Empowerment Society (VYES) is seeking a strategic and collaborative Operations Director to provide senior leadership for the organization's operations, people, and systems.…
Added 13 hours ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
Senior Manager, Portfolio & Product Optimization is responsible for driving the strategic direction, planning and optimization of the Global Transaction Banking (GTB) cash management…
Added 14 hours ago
National Accounts Director
OPENLANE
Brampton, ON
$100,000 to $125,000 CAD / year
Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 14 hours ago
VP, IT Operations
Pet Valu
Markham, ON
Full-time
The target leadership team includes the Director, Cybersecurity & GRC; Senior Manager, Infrastructure & Platform Operations; Senior Manager, Retail Technology Operations; and Senior…
Added 14 hours ago
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
Full-time
We are looking for a Senior Business Systems Analyst to support the delivery and evolution of Credit Risk Systems used by TD Securities. You will translate complex business, risk, data, and…
Added 14 hours ago
Mortgage Specialist
BMO
Surrey, BC
Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 15 hours ago
Site Operations Manager
International SOS
Edmonton, AB · Calgary, AB
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 15 hours ago
Site Operations Manager
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Full-time
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
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Sr. PMO Project Manager/Chef de projet senior, PMO
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Drummondville, QC
Full-time
Reporting to the Project Delivery Manager, Project Management Office (PMO), the Sr. PMO Project Manager will be assigned to product delivery initiatives, special projects, process…
Added 15 hours ago
DevOps Manager
Rightsline Inc
Toronto, ON
$85,000 to $95,000 CAD / year
Rightsline is hiring a DevOps Manager, based in Toronto, to lead the team that owns our cloud platform, delivery pipelines, and production reliability across North America and Europe. You…
Added 15 hours ago
Director of Operations
Northgate Industries Ltd./Northgate Modular
AB · Greater Edmonton Metropolitan Area
Full-time
…construction. From initial design and planning through manufacturing, delivery and installation, we provide complete modular building…
Added 15 hours ago
Field Service Manager (HVACR)
Copeland
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Full-time
We are seeking an experienced and dynamic Field Service Manager, to lead our Canadian Field Service organization. This leadership role is responsible for driving operational excellence,…
Added 15 hours ago
Manager, Leadership Capability Development
TD
London, ON · Toronto, ON · Ottawa, ON
Full-time
Branch Banking Delivery Excellence (BBDE) is committed to regaining leadership in customer experience through ease, value and trusted advice and for colleagues and customers by rejuvenating…
Added 15 hours ago
Manager, CPB COO and Banking Operations, AI and Automation Strategy
TD
Toronto, ON
Full-time
The Manager, AI and Automation Initiatives supports the planning, coordination, and delivery of high-priority automation and AI-enabled transformation initiatives across CPB COO and…

LanceSoft, Inc.

Service Manager

Greater Montreal Metropolitan Area, QC, Canada

Job type: Contract
Apply by: Nov 23, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Title : IT Service Management & Analytics Specialist

Years of experience: 5-7

Onsite interview is must.

Job Summary:

The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.

This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.

In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.

The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.

Required Skills & Experience:

Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.
Experience working with ServiceNow or a comparable enterprise ITSM platform.
Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.
Experience developing dashboards, KPIs, reports, and management-level operational insights.
Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
Strong project coordination, organizational, and stakeholder management capabilities.
Ability to work effectively across technical, risk, control, audit, and business teams.
Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.
Ability to manage competing priorities and drive initiatives across multiple teams.
Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.
Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.
Familiarity with ITIL principles or ITIL certification.
Experience with operational risk, controls, audit, or regulatory processes.
Experience identifying and implementing workflow automation or process improvement opportunities.
Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.
Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.

Ideal Candidate:

The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.

This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.

The candidate does not need to be an AI engineer or data scientist; (experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making, and service delivery.

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More about this job

Responsibilities

Coordinate, govern, and continuously improve IT service management activities across critical cyber platforms, including incident, problem, change, and service management. Analyze operational data and use reporting, dashboards, automation, and AI-enabled tools to improve visibility, support decisions, strengthen governance, and drive cross-functional improvements.

Requirements

Requires 5–7 years of experience, strong ITSM knowledge, experience with ServiceNow or a comparable platform, and proficiency in Power BI, Excel, or similar analytics tools. Candidates should have strong analytical, communication, coordination, and stakeholder-management skills, with the ability to work across technical, risk, audit, control, and business teams.

Skills

IT Service Management
Incident Management
Problem Management
Change Management
ServiceNow
Data Analysis
Power BI
Excel
Dashboard Development
KPI Reporting
Project Coordination
Stakeholder Management
Microsoft 365
Workflow Automation
AI-Assisted Analysis
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Incident Management
Problem Management
Change Management
ServiceNow
Cybersecurity
Cyber Platforms
Power BI
Excel
Dashboards
KPIs
Operational Reporting
Microsoft 365
SharePoint
Microsoft Teams
Snowflake
SQL
Data Warehousing
ITIL
Operational Risk
Controls
Audit
Regulatory Processes
Workflow Automation
Process Improvement
Microsoft Copilot
ChatGPT
Claude
Prompt Design

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