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Added 26 mins ago
Senior DevOp Engineer
MarkiTech.AI
Toronto, ON
$70 to $85 CAD / hour
Contract
We are hiring a senior DevOps engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…
Added 56 mins ago
FINANCE MANAGER/CONTROLLER
Twin Valley Co-op Ltd
Birtle, MB
Full-time
As Finance Manager/Controller, you are a strategic partner to the General Manager and Senior Leadership Team. This role is a key leadership position functioning as the senior finance leader…
Added 1 hour ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
Senior Manager, Portfolio & Product Optimization is responsible for driving the strategic direction, planning and optimization of the Global Transaction Banking (GTB) cash management…
Added 1 hour ago
Web Engineering Manager & Digital Products Architect
Accenture
Toronto, ON
Full-time
A Senior Engineering Manager and Web Architect who shapes the technical direction of complex digital products while leading teams and owning delivery outcomes. You connect web architecture…
Added 1 hour ago
Manager AML Risk Analytics
RBC
Toronto, ON
Full-time
The Manager, AML Risk Analytics is an execution-focused role positioned at the intersection of advanced data analytics and investigative intelligence within our financial crime prevention…
Added 1 hour ago
Senior Manager, Major Projects Advisory
KPMG
ON · Toronto, Ontario
Full-time
As a Senior Manager within KPMG’s Major Projects Advisory team, you will support the delivery of high-quality services to top-tier public and private sector clients including government…
Added 2 hours ago
VP, IT Operations
Pet Valu
Markham, ON
Full-time
The target leadership team includes the Director, Cybersecurity & GRC; Senior Manager, Infrastructure & Platform Operations; Senior Manager, Retail Technology Operations; and Senior…
Added 2 hours ago
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
Full-time
We are looking for a Senior Business Systems Analyst to support the delivery and evolution of Credit Risk Systems used by TD Securities. You will translate complex business, risk, data, and…
Added 2 hours ago
Sr. PMO Project Manager/Chef de projet senior, PMO
Bluberi
Drummondville, QC
Full-time
Reporting to the Project Delivery Manager, Project Management Office (PMO), the Sr. PMO Project Manager will be assigned to product delivery initiatives, special projects, process…
Added 2 hours ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Senior Manager, Investment Accounting and Reporting, the Senior Analyst, Investment Accounting & Reporting is responsible for the General Ledger and performing accounting…
Added 2 hours ago
Senior Project Manager - Tunnel & Underground
EBC Inc.
Mississauga, ON
Full-time
Under the supervision of Vice-President Majors projects – Tunnels & Underground works, the Senior Project Manager plans, directs, organizes, coordinates and controls, along with the Project…
Added 3 hours ago
Senior Specialist, Inventory Control & Quality Assurance
Co-op
Calgary, AB
Full-time
The Team: You will guide others by establishing clear standards, providing data driven insights and influencing stakeholders across the network to adopt consistent inventory control…
Added 3 hours ago
Field Service Manager (HVACR)
Copeland
Brantford, ON
Full-time
We are seeking an experienced and dynamic Field Service Manager, to lead our Canadian Field Service organization. This leadership role is responsible for driving operational excellence,…
Added 3 hours ago
Senior Audit Manager, Canadian Business Banking and Credit Risk (1185)
TD
Toronto, ON
Full-time
Oversee/lead the ongoing audit communications and/or the reporting process with the stakeholders, senior management and external auditors for specific and/or overall Audit area
Added 3 hours ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON · Markham, ON
Full-time
Work with FCRM partners and other related groups (such as Compliance, Legal and Risk etc.) to support creation of documentation and reports required by external regulatory bodies and TD…
Added 3 hours ago
Financial Services Finance Transformation - Manager
EY
Toronto, ON
We are seeking a Manager to join our Financial Services Finance Transformation practice. You will work with banks, insurance companies, credit unions, and other financial institutions to…
Added 3 hours ago
Manager, CPB COO and Banking Operations, AI and Automation Strategy
TD
Toronto, ON
Full-time
The Manager, AI and Automation Initiatives supports the planning, coordination, and delivery of high-priority automation and AI-enabled transformation initiatives across CPB COO and…
Added 4 hours ago
Tax Manager
G Mining Ventures
Brossard, QC
Full-time
Reporting to the Vice President, Finance & Chief Financial Officer, the Tax Manager will oversee the Corporation’s corporate income tax compliance, tax accounting, international tax…
Added 4 hours ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON
Full-time
Work with FCRM partners and other related groups (such as Compliance, Legal and Risk etc.) to support creation of documentation and reports required by external regulatory bodies and TD…
Added 4 hours ago
Manager, Enterprise Portfolio Governance
Scotiabank
Toronto, ON
The Manager, Enterprise Portfolio Governance supports the day-to-day execution of enterprise portfolio governance practices within the Enterprise Delivery Office (EDO). Reporting to the…
Added 4 hours ago
Sr. Manager & Team Lead, Business Banking
CIBC
Tecumseh, ON
Full-time
As the Senior Manager & Team Lead, Business Banking you’ll responsible for building, developing and leading a team of Relationship Managers, Business Advisors and/or Associate Business…
Added 4 hours ago
Accounting Officer
Government of Alberta
AB
he Accounting Officer, reporting to the Manager, Financial Compliance, supports the day-to-day financial functions of the Ministry of Assisted Living and Social Services. The role includes…
Added 4 hours ago
Manager Custody Operations & Controls
National Bank of Canada
Toronto, ON
Full-time
A career as a Manager, Custody Operations at National Bank Trust means playing a key role in the day-to-day execution and oversight of critical custody and investment operations. As a…
Added 4 hours ago
Senior Project Manager
PTAG
Calgary, AB
Contract
PTAG is seeking a Senior Project Manager to support high-voltage Transmission & Substation (T&S) capital projects.
Added 4 hours ago
Senior Audit Manager, Canadian Business Banking and Credit Risk (1185)
TD
Toronto, ON
Full-time
Oversee/lead the ongoing audit communications and/or the reporting process with the stakeholders, senior management and external auditors for specific and/or overall Audit area

LanceSoft, Inc.

Service Manager

Greater Montreal Metropolitan Area, QC, Canada

Job type: Contract
Apply by: Nov 23, 2026
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Job Title : IT Service Management & Analytics Specialist

Years of experience: 5-7

Onsite interview is must.

Job Summary:

The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.

This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.

In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.

The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.

Required Skills & Experience:

Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.
Experience working with ServiceNow or a comparable enterprise ITSM platform.
Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.
Experience developing dashboards, KPIs, reports, and management-level operational insights.
Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
Strong project coordination, organizational, and stakeholder management capabilities.
Ability to work effectively across technical, risk, control, audit, and business teams.
Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.
Ability to manage competing priorities and drive initiatives across multiple teams.
Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.
Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.
Familiarity with ITIL principles or ITIL certification.
Experience with operational risk, controls, audit, or regulatory processes.
Experience identifying and implementing workflow automation or process improvement opportunities.
Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.
Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.

Ideal Candidate:

The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.

This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.

The candidate does not need to be an AI engineer or data scientist; (experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making, and service delivery.

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More about this job

Responsibilities

Coordinate, govern, and continuously improve IT service management activities across critical cyber platforms, including incident, problem, change, and service management. Analyze operational data and use reporting, dashboards, automation, and AI-enabled tools to improve visibility, support decisions, strengthen governance, and drive cross-functional improvements.

Requirements

Requires 5–7 years of experience, strong ITSM knowledge, experience with ServiceNow or a comparable platform, and proficiency in Power BI, Excel, or similar analytics tools. Candidates should have strong analytical, communication, coordination, and stakeholder-management skills, with the ability to work across technical, risk, audit, control, and business teams.

Skills

IT Service Management
Incident Management
Problem Management
Change Management
ServiceNow
Data Analysis
Power BI
Excel
Dashboard Development
KPI Reporting
Project Coordination
Stakeholder Management
Microsoft 365
Workflow Automation
AI-Assisted Analysis
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Incident Management
Problem Management
Change Management
ServiceNow
Cybersecurity
Cyber Platforms
Power BI
Excel
Dashboards
KPIs
Operational Reporting
Microsoft 365
SharePoint
Microsoft Teams
Snowflake
SQL
Data Warehousing
ITIL
Operational Risk
Controls
Audit
Regulatory Processes
Workflow Automation
Process Improvement
Microsoft Copilot
ChatGPT
Claude
Prompt Design

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