Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Microsoft SharePoint Online and OneDrive, Power Platform
Added 19 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Microsoft SharePoint Online and OneDrive, Power Platform
Added 1 day ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Microsoft SharePoint Online and OneDrive, Power Platform
Added 1 day ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Microsoft SharePoint Online and OneDrive, Power Platform
Added 1 day ago
TR
Engagement Specialist Co-op, Power Platform
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
Ideal candidates will have exposure to Microsoft 365 applications such as SharePoint, Teams, OneDrive, and Power Platform, along with good communication, customer management, and user…
Added 2 days ago
B
Bilingual Funding Analyst (BDO GrantMatch)
BDO
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Halifax, NS · Barrie, ON · Guelph, ON · Kitchener, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Our experience and extensive funding knowledge also power GrantMatch™, our proprietary technology platform used to identify and evaluate government funding opportunities across North…
Added 2 days ago
B
Funding Analyst (BDO GrantMatch)
BDO
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Halifax, NS · Barrie, ON · Guelph, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
Our experience and extensive funding knowledge also power GrantMatch™, our proprietary technology platform used to identify and evaluate government funding opportunities across North…
Added 2 days ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Microsoft SharePoint Online and OneDrive, Power Platform
Added 3 days ago
TR
AI Governance and Information Protection Specialist (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Practical knowledge of the Microsoft 365 platform, including Teams, SharePoint, OneDrive, Exchange Online, Entra ID, and Microsoft 365 administration concepts
Added 3 days ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Microsoft SharePoint Online and OneDrive, Power Platform
Added 3 days ago
S
AI & Automation Solutions Specialist
Stantec
Toronto, ON
- Full-time
…across the Buildings business. The AI & Automation Solutions Specialist is a Hybrid / Remote optional and responsible for identifying opportunities where AI, Microsoft Copilot, Power…
Added 3 days ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Microsoft SharePoint Online and OneDrive, Power Platform
Added 3 days ago
RM
Specialist Analytics & Business Support
Regional Municipality of Peel
Brampton, ON
- Other
Strong working knowledge in MS Office 365 Platform (Excel, Word, PowerPoint, Outlook, Visio, PowerApps, SharePoint, Power Automate), Work Management Systems, GIS and, ERP systems.
Added 3 days ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Microsoft SharePoint Online and OneDrive, Power Platform
Added 3 days ago
CD
Business Systems Implementation Specialist (3 Month Contract)
CMHA Durham
Oshawa, ON
- Full-time
- Contract
Reporting to the Communications and Public Relations Lead, the Business Systems Implementation Specialist is responsible for planning, implementing, and optimizing technology systems and…
Added 4 days ago
A
Modern Workplace – Power Automate Specialist
Affinity
Vancouver, BC
- Contract
Our client is seeking a Senior Modern Workplace Consultant with deep expertise in Microsoft Power Platform and enterprise Microsoft 365 environments to support a critical business…
Added 9 days ago
DG
Specialist, Application Support
Doane Grant Thornton LLP
Toronto, ON
- Full-time
Support enterprise platforms, including integrated Microsoft 365 solutions such as SharePoint, Teams, Power Apps, Power Automate, Copilot Studio, and related SaaS applications
Added 9 days ago
M365 Solutions Specialist
University of Toronto
Toronto, ON
Analyzing the performance and efficiency of current client systems (e.g., SharePoint), developing technical improvements, and ensuring system security and integrity.
Added 9 days ago
W
IT Specialist III (Infrastructure Platforms)
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
…Reporting to the Team Lead, Infrastructure Platforms, the IT Specialist will bring strong hands-on expertise in enterprise infrastructure, virtualization, server, storage, systems…
Added 11 days ago
C
Technical Specialist, Collaboration Services
CIBC
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…collaboration and information governance technologies, including SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Information Protection solutions such as…
Added 12 days ago
Gestionnaire des services TI / IT Service Manager
mthree
Montreal, QC
…à la direction et des analyses opérationnelles à l’aide de Power BI, Excel, ServiceNow et d’autres technologies de reporting…
Added 12 days ago
M
Gestionnaire des services TI / IT Service Manager
mthree
Montreal, QC
- Full-time
…à la direction et des analyses opérationnelles à l’aide de Power BI, Excel, ServiceNow et d’autres technologies de reporting…
Added 18 days ago
O
AI / Automation Specialist
Otodata
Montreal, QC
- Full-time
Excellente maîtrise de l’écosystème Microsoft 365 (Copilot, Copilot Cowork, Power Platform, SharePoint, Teams et Entra) ainsi qu’une bonne compréhension des autres systèmes d’entreprise…
Added 19 days ago
T
Senior Financial Crime Risk Analyst (5515)
TD
Toronto, ON
- Full-time
…reporting solutions using Microsoft technologies, including Power Automate, Power Apps, Power BI, Copilot, and SharePoint that improve operational efficiency, strengthen controls, and…
Added 23 days ago
A
Environmental Data & Digital Integration Specialist
AECOM
Burnaby, BC
- $74,000 to $105,000 CAD / year
- Full-time
Experience with at least two complementary platforms or capabilities, such as ArcGIS, Power BI, Power Automate, SharePoint, SQL, APIs, digital field applications or relational databases.

LanceSoft, Inc.

Service Manager

Greater Montreal Metropolitan Area, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 23, 2026
Posting language: English
Posted: Sep 24, 2026

Original job description

Job Title : IT Service Management & Analytics Specialist

Years of experience: 5-7

Onsite interview is must.

Job Summary:

The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.

This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.

In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.

The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.

Required Skills & Experience:

Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.
Experience working with ServiceNow or a comparable enterprise ITSM platform.
Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.
Experience developing dashboards, KPIs, reports, and management-level operational insights.
Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
Strong project coordination, organizational, and stakeholder management capabilities.
Ability to work effectively across technical, risk, control, audit, and business teams.
Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.
Ability to manage competing priorities and drive initiatives across multiple teams.
Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.
Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.
Familiarity with ITIL principles or ITIL certification.
Experience with operational risk, controls, audit, or regulatory processes.
Experience identifying and implementing workflow automation or process improvement opportunities.
Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.
Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.

Ideal Candidate:

The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.

This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.

The candidate does not need to be an AI engineer or data scientist; (experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making, and service delivery.

Apply About employer

More about this job

Responsibilities

Coordinate, govern, and continuously improve IT service management activities across critical cyber platforms, including incident, problem, change, and service management. Analyze operational data and use reporting, dashboards, automation, and AI-enabled tools to improve visibility, support decisions, strengthen governance, and drive cross-functional improvements.

Requirements

Requires 5–7 years of experience, strong ITSM knowledge, experience with ServiceNow or a comparable platform, and proficiency in Power BI, Excel, or similar analytics tools. Candidates should have strong analytical, communication, coordination, and stakeholder-management skills, with the ability to work across technical, risk, audit, control, and business teams.

Skills

IT Service Management
Incident Management
Problem Management
Change Management
ServiceNow
Data Analysis
Power BI
Excel
Dashboard Development
KPI Reporting
Project Coordination
Stakeholder Management
Microsoft 365
Workflow Automation
AI-Assisted Analysis
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Incident Management
Problem Management
Change Management
ServiceNow
Cybersecurity
Cyber Platforms
Power BI
Excel
Dashboards
KPIs
Operational Reporting
Microsoft 365
SharePoint
Microsoft Teams
Snowflake
SQL
Data Warehousing
ITIL
Operational Risk
Controls
Audit
Regulatory Processes
Workflow Automation
Process Improvement
Microsoft Copilot
ChatGPT
Claude
Prompt Design

Report this job