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Added 1 hour ago
IT Support Specialist
LodgeLink
Calgary, AB
Full-time
…platform by helping internal users troubleshoot access, workflow, data, and user experience issues, while clearly documenting and escalating defects, configuration questions, or enhancement…
Added 1 hour ago
AI Cyber Security Engineering & Automation Specialist
BNP Paribas
Montreal, QC
Full-time
…the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for…
Added 2 hours ago
Lead Cost Specialist
Fluor
Calgary, AB
Full-time
As a Senior Cost Specialist, you will be responsible to work collaboratively with the project team and other disciplines such as Project Management, Engineering, Procurement, Contracting,…
Added 3 hours ago
Data Integration Specialist
Croesus
Montreal, QC
Full-time
Join our Data team to ensure the scalability, resilience, and efficiency of our databases (AWS and Linux). You will contribute to the automation of infrastructure changes, performance…
Added 3 hours ago
Data Integration Specialist
Croesus
Laval, QC
Full-time
Join our Data team to ensure the scalability, resilience, and efficiency of our databases (AWS and Linux). You will contribute to the automation of infrastructure changes, performance…
Added 3 hours ago
Rail Simulation Specialist
Metrolinx
Toronto, ON
Full-time
The Rail Simulation Specialist position oversees, monitors and provides evidence-based studies and service modelling that allows Metrolinx to achieve the objectives of Network expansion and…
Added 3 hours ago
Sales Engineer
Cirrascale Cloud Services
Canada
Serve as a liaison between Sales, Solutions Architecture, Product, Operations, Engineering, and vendor partners.
Added 3 hours ago
Operations and Maintenance Integration Specialist
AtkinsRéalis
Calgary, AB
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 hours ago
Senior Project Manager - Baggage Handling Systems
AtkinsRéalis
Toronto, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 hours ago
Senior Project Manager Consultant
AtkinsRéalis
Toronto, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 hours ago
Senior Project Manager - Interim Capacity
AtkinsRéalis
Toronto, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 hours ago
Senior Project Manager - Airfield
AtkinsRéalis
Toronto, ON
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 4 hours ago
Systems Testing/QA Specialist - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
Contract
Senior Systems Testing/QA Specialist with 5+ years experience for building a modern digital information system and its integration with other internal and external applications.
Added 4 hours ago
Junior Operational Improvement Specialist (In-Person)
Lynx Equity Limited
Toronto, ON · Greater Toronto Area, Canada
$60,000 to $70,000 CAD / year
Full-time
The Junior Operational Improvement Specialist supports operational excellence through continuous improvement initiatives and the consistent application of warehouse and manufacturing best…
Added 4 hours ago
Spécialiste de l’appel d’offres / Quotation Tender Specialist
Hitachi
Montreal, QC · Richmond, BC · Calgary, AB · London, ON · (HE)Office_QC, Saint-Laurent
Full-time
Are you ready to take your career to the next level? Join our innovative team as a Quotation Tender Specialist in the Transformer Service group! Reporting to the Tendering and Quotation…
Added 5 hours ago
Production Specialist
Vylor
ON · Chatham-Kent, ON,CA
Full-time
As the Production Specialist for Vylor, you are a key driver of safe, high‑quality seed production, influencing results through collaboration, expertise, and leadership without formal…
Added 5 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 5 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Bachelor's Degree/College Diploma in a technical discipline (Engineering or IT related)
Added 5 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 5 hours ago
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
£80 to £95 GBP / year
Full-time
…and tailor the solution for the customer - using Patsnap’s data, APIs, MCP capabilities and AI tools to create agents, workflows, prototypes and proof-of-concepts that bring their use case…
Added 5 hours ago
Facilities/Capital Manager (HO.26.19)
Excel Society
AB · Edmonton, AB
Part-time
Identify conditions requiring specialist review where an assessment falls outside the Employee’s qualifications or authority.
Added 5 hours ago
Lessons Learned Specialist
Spirit Omega Inc.
Clarington, ON
Contract
The Project Controls Specialist will support continuous improvement initiatives by facilitating Lessons Learned workshops, identifying and applying key project insights, and contributing to…
Added 5 hours ago
Senior Data Integration Specialist
Co-operators
Guelph, ON · Toronto, ON · Burlington, ON · Montreal, QC · Quebec, QC · Regina, SK
Full-time
As a Senior Data Integration Specialist, you will autonomously contribute to various initiatives by engineering data solutions for analytics purposes while also supporting the team through…
Added 6 hours ago
Payroll Specialist
Startec
Calgary, AB
Full-time
…client problems has driven our growth to become a leader in the engineering, design, manufacture and service of compression and processing and refrigeration systems across North America.…
Added 6 hours ago
Sr Project Manager - Technical Safety
CityofOttawa
Ottawa, ON
You serve as the department’s specialist for major projects and are responsible and accountable for organizing, directing, coordinating and supervising the implementation of business and…

LanceSoft, Inc.

Service Manager

Greater Montreal Metropolitan Area, QC, Canada

Job type: Contract
Apply by: Nov 23, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Title : IT Service Management & Analytics Specialist

Years of experience: 5-7

Onsite interview is must.

Job Summary:

The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.

This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.

In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.

The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.

Required Skills & Experience:

Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.
Experience working with ServiceNow or a comparable enterprise ITSM platform.
Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.
Experience developing dashboards, KPIs, reports, and management-level operational insights.
Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
Strong project coordination, organizational, and stakeholder management capabilities.
Ability to work effectively across technical, risk, control, audit, and business teams.
Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.
Ability to manage competing priorities and drive initiatives across multiple teams.
Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.
Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.
Familiarity with ITIL principles or ITIL certification.
Experience with operational risk, controls, audit, or regulatory processes.
Experience identifying and implementing workflow automation or process improvement opportunities.
Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.
Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.

Ideal Candidate:

The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.

This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.

The candidate does not need to be an AI engineer or data scientist; (experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making, and service delivery.

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More about this job

Responsibilities

Coordinate, govern, and continuously improve IT service management activities across critical cyber platforms, including incident, problem, change, and service management. Analyze operational data and use reporting, dashboards, automation, and AI-enabled tools to improve visibility, support decisions, strengthen governance, and drive cross-functional improvements.

Requirements

Requires 5–7 years of experience, strong ITSM knowledge, experience with ServiceNow or a comparable platform, and proficiency in Power BI, Excel, or similar analytics tools. Candidates should have strong analytical, communication, coordination, and stakeholder-management skills, with the ability to work across technical, risk, audit, control, and business teams.

Skills

IT Service Management
Incident Management
Problem Management
Change Management
ServiceNow
Data Analysis
Power BI
Excel
Dashboard Development
KPI Reporting
Project Coordination
Stakeholder Management
Microsoft 365
Workflow Automation
AI-Assisted Analysis
ITIL

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Incident Management
Problem Management
Change Management
ServiceNow
Cybersecurity
Cyber Platforms
Power BI
Excel
Dashboards
KPIs
Operational Reporting
Microsoft 365
SharePoint
Microsoft Teams
Snowflake
SQL
Data Warehousing
ITIL
Operational Risk
Controls
Audit
Regulatory Processes
Workflow Automation
Process Improvement
Microsoft Copilot
ChatGPT
Claude
Prompt Design

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