1.0 Description of Assignment:
The Toronto Transit Commission (TTC) is undertaking an Enterprise Asset Management (EAM) implementation initiative leveraging IBM Maximo Application Suite (MAS) Manage and other modules to modernize and standardize asset and maintenance management processes across public transit operations.
The objective of this engagement is to implement, configure, and deploy MAS Manage and other modules to support core EAM business capabilities including asset lifecycle management, work management, preventive maintenance, inventory, procurement, and integration with upstream and downstream enterprise systems. This initiative also includes the implementation of Asset Configuration Manager (ACM) to enable condition-based maintenance strategies and improved asset health monitoring.
TTC requires a highly experienced IBM Maximo (MAS) Functional Analyst to play a hands-on role in the requirements definition, process analysis, and functional delivery of MAS Manage & other modules within a large-scale, asset-intensive transit environment.
The consultant will be expected to own functional analysis and business process decisions, work directly with business stakeholders and technical teams, and deliver production-ready functional specifications and configurations aligned with TTC’s enterprise asset management standards.
The consultant will be required to work 35hrs/week. Scheduled workdays are Monday to Friday at 61 Front Street West 4th floor, IT Services (hybrid 2-3 days a week in office)., or any other location within the City of Toronto.
2.0 Skills and Certifications:
- Proven hands-on experience supporting MAS Manage implementations in a functional analyst capacity, preferably within a large public sector or public transit environment
- Demonstrated ability to facilitate requirements workshops, document business processes, and translate operational needs into system configuration requirements
- Strong understanding of EAM business processes including Work Orders, Preventive Maintenance, Assets, Locations, Inventory, and Procurement
- Minimum 5+ years hands-on experience as a Maximo functional analyst working with IBM Maximo 7.6.1+, including recent MAS 8.x/9.x delivery
- Ability to document functional specifications, gap analyses, and configuration design documents to support technical delivery
- Experience supporting data migration planning, data mapping, validation, and reconciliation from a functional perspective
- Familiarity with MAS configuration concepts (applications, domains, workflows, escalations, security groups) sufficient to inform and validate technical decisions
- Ability to liaise effectively between business stakeholders and technical teams to ensure alignment throughout delivery
- Strong analytical, documentation, and problem-solving skills
- Ability to work independently and collaboratively with business and technical stakeholders
- Experience with Asset Condition Management (ACM) including condition monitoring, meter groups, and condition-based maintenance strategies is an added asset
3.0 Assignment Duties:
- Lead and facilitate business requirements workshops with SMEs and operational stakeholders
- Elicit, document, and validate functional requirements for MAS Manage and related modules
- Conduct current-state process analysis and future-state process design for EAM business processes
- Perform gap analysis between existing business processes and MAS Manage capabilities, and recommend configuration solutions
- Translate business requirements into functional specifications and configuration design documents for technical delivery
- Collaborate with the MAS Technical Consultant / Configurator to ensure configuration decisions align with business intent
- Support the functional design and validation of Predict, Health, Asset Condition Management (ACM), etc. including condition monitoring and CBM strategies
- Develop and maintain functional documentation including process flows, use cases, configuration registers, and traceability matrices
- Track and manage defects and issues arising from testing; liaise with technical team for resolution
- Support user training planning and contribute to training material development
- Provide go-live and post-implementation support from a functional perspective
- Participate in project meetings, reporting, and status updates
4.0 Deliverables:
- Requirements workshops with SMEs
- Functional requirements/configuration documentation and traceability matrices
- Current-state and future-state process maps
- Gap analysis and functional recommendations
- ACM functional design (condition monitoring, CBM strategy documentation)
- Data mapping and migration validation documentation
- Test strategy, test cases, and test scripts
- Defect tracking and resolution documentation
- Training materials and user guides
- SME walkthroughs and demos
- Sustainment and hypercare support documentation
