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Added 17 mins ago
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LanceSoft, Inc.

System Analyst

Toronto, ON, Canada

Job type: Contract
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Enter Job Description...

Working under the supervision of the Manager, Digital Customer Experience, the Systems Analyst/ Developer will be responsible for supporting the planning, analysis, delivery, enhancement, and ongoing operation of Client's customer-facing digital platforms and services.
The resource will serve as a liaison between business stakeholders, technology teams, vendors, and project teams to ensure digital solutions align with Client's customer experience objectives and strategic goals.
The resource will participate in the full system development lifecycle including business analysis, requirements gathering, process improvement, testing, implementation, and production support of digital customer experience initiatives.

Skills and Certifications :

Mandatory Requirements-

University degree in Computer Science, Information Systems, Business Administration, or related discipline, or equivalent combination of education and experience.
Minimum 5 years of experience working as a Systems Analyst, Business Analyst, or Product Analyst supporting customer-facing digital platforms.
Minimum 5 years of experience working with .Net, Java, and REACT.
Experience with development and maintenance of CD/CI pipeline, such as Octopus and Azure DevOps.
Experience eliciting, documenting, and managing functional and non-functional business requirements.
Experience working with web, mobile, and digital customer platforms.
Experience facilitating stakeholder workshops, interviews, and requirements sessions.
Experience creating business process flows, user stories, use cases, process maps, and functional specifications.
Experience supporting Agile, Iterative, or Hybrid project delivery methodologies.
Experience coordinating testing activities including UAT, defect management, and release validation.
Strong analytical, problem-solving, communication, and stakeholder management skills.

Other Skills and Certifications-

Experience supporting customer experience (CX), digital transformation, or customer engagement initiatives.
Experience working with mobile applications, websites, self-service platforms, and digital communication channels.
Experience using Azure DevOps, Jira, Confluence, Microsoft DevOps tools, or similar platforms.
Experience with digital analytics platforms such as Google Analytics, Adobe Analytics, Power BI, or equivalent reporting tools.
Experience working with APIs, integrations, and enterprise applications.
Knowledge of accessibility standards including AODA and WCAG requirements.
Familiarity with customer journey mapping, service design, and user-centered design principles.
Public sector, municipal government, or transit industry experience is considered an asset.
Experience managing vendor relationships and coordinating third-party solution providers is an asset.
Certified Business Analysis Professional (CBAP), PMI-PBA, Scrum certification, or related certifications are assets.

Assignment Duties :

Collaborate with business stakeholders to understand operational needs and customer experience objectives.
Elicit, analyze, document, and validate business and system requirements.
Develop user stories, process flows, business requirements documents, functional specifications, and acceptance criteria.
Support the delivery of customer-facing digital products including websites, mobile applications, customer communication platforms, and self-service solutions.
Work closely with project managers, developers, architects, UX designers, vendors, and operational stakeholders throughout the project lifecycle.
Identify opportunities to improve customer experience, business processes, and operational efficiency.
Support system integrations, platform enhancements, and digital modernization initiatives.
Coordinate and facilitate testing activities, including system testing, integration testing, user acceptance testing, and production validation.
Track and manage issues, risks, dependencies, and change requests.
Support production issue investigation, troubleshooting, and resolution activities.
Develop and maintain project documentation in accordance with TTC standards.
Assist with release planning, deployment activities, and stakeholder communications.
Provide knowledge transfer and support continuous improvement activities across the Digital Customer Experience team.

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More about this job

Responsibilities

Analyze and document business and system requirements for customer-facing digital platforms, and coordinate delivery with business stakeholders, technology teams, vendors, and project teams. Support testing, integrations, releases, production troubleshooting, documentation, and continuous improvement across digital customer experience initiatives.

Requirements

Requires a university degree in Computer Science, Information Systems, Business Administration, or a related discipline, or equivalent education and experience, plus at least five years in a systems, business, or product analyst role supporting customer-facing digital platforms. Candidates must have at least five years working with .NET, Java, and React, along with experience in CI/CD pipelines, requirements management, digital platforms, Agile delivery, and testing coordination.

Skills

Systems Analysis
Business Analysis
Requirements Gathering
Digital Platforms
.NET
Java
React
CI/CD Pipelines
Azure DevOps
Agile Methodologies
User Acceptance Testing
Stakeholder Management
API Integrations
Digital Analytics
Accessibility Standards
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

Systems Analyst
Business Analyst
Product Analyst
Customer Experience
Digital Transformation
Digital Platforms
.NET
Java
React
CI/CD
Octopus
Azure DevOps
Jira
Confluence
Agile
User Acceptance Testing
Defect Management
Google Analytics
Adobe Analytics
Power BI
APIs
Integrations
AODA
WCAG
Customer Journey Mapping
Service Design
User-Centered Design
CBAP
PMI-PBA
Scrum

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