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Lanctôt Ltée

Gestionnaire processus & amélioration continue / Process & continuous improvement manager

Montréal, QC, Canada

Full-time

Apply on rlanctot.zohorecruit.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Work location: 4 days per week in the office/1
Posting language: English · French
Posted: Oct 8, 2026

Original job description

English section of this bilingual listing.

PROCESS & CONTINUOUS IMPROVEMENT MANAGER

Lanctôt is a leader in the distribution of premium sports, outdoor, eyewear and fashion brands, representing some of the world’s most renowned names and providing exceptional products across Canada.

With over seven decades of expertise and a legacy rooted in sportsmanship, Lanctôt is more than a distributor - we’re innovators, athletes, and team players. As a third-generation family business, we bring together a rich history and a visionary approach to create a workplace where collaboration, creativity, and ambition thrive. Here, your skills are valued, your voice is heard, and your contributions truly matter. By joining Lanctôt, you’re stepping into a culture that celebrates teamwork, empowers individuals, and inspires growth. Be part of a team that transforms challenges into victories, values every step of the journey, and strives for excellence together.

THE BENEFITS:

Group insurance after 3 months, including telemedicine and employee assistance program
RRSP program with employer contribution after 1 year
Generous employee purchase program for all our brands – including and interest free program for purchasing electric bike
4 days per week in the office/1 day of remote work
Access to gym in our offices and classes with a coach
Free parking and proximity to public transport in Ville St-Laurent
A balanced work/life environment
Not to brag, but our team is incredible!

YOUR NEW CHALLENGE:

Your primary mandate will be to ensure the overall performance and continuous improvement of our distribution operations. While remaining connected to the day-to-day realities of the business and focused on future needs, you will act as a catalyst for change by optimizing processes, systems, and ways of working to support growth, profitability, and customer experience. You will lead initiatives that enable our operations to effectively support the company's long-term growth objectives.

YOUR MAIN RESPONSIBILITIES:

Oversee and optimize the operations of our distribution center, ensuring efficiency, accuracy, and adaptability to support continued growth.
Analyze operational KPIs and identify improvement opportunities to achieve productivity, service, and cost targets.
Establish operational standards that promote discipline, safety, and team effectiveness.
Support the operations management team in resolving complex operational challenges and identifying sustainable solutions.
Map key business processes and identify opportunities for optimization, automation, and simplification.
Develop and implement a continuous improvement roadmap to enhance operational efficiency, scalability, and long-term performance.
Contribute to the evolution and optimization of ERP and WMS systems.
Oversee inventory control activities and optimize storage strategies, product slotting, identification, and inventory management practices to improve operational performance.
Contribute to strategies aimed at improving product availability while reducing inventory-related costs.
Participate in the planning of investments in infrastructure, equipment, and technology to support future growth.

QUALITIES OF OUR IDEAL CANDIDATE

Minimum of 3 to 5 years of experience in a similar role
Positive leader and ambassador of our company values
Strong continuous improvement mindset
Ability to balance operational pragmatism with strategic thinking
Strong communication skills in both French and English; you will lead projects involving collaborators outside of Quebec
Solid understanding of the distribution industry within a highly seasonal business environment
Strong understanding of the challenges associated with managing multiple brands and product categories
Excellent team player with strong collaboration skills
Strong computer and systems skills
Experience with Microsoft Business Central and Power BI is considered a strong asset
Knowledge of the sporting goods industry is considered a significant asset
Passion for sports and the outdoors is an excellent foundation for integrating into our team

Read the full bilingual original

GESTIONNAIRE PROCESSUS & AMÉLIORATION CONTINUE

POURQUOI CHOISIR LANCTÔT ?

Lanctôt est un leader dans la distribution de marques premium dans le sport, le plein air, la lunetterie et la mode, représentant certaines des lignes les plus prestigieuses au monde et offrant des produits exceptionnels à travers le Canada.

Avec plus de sept décennies d’expertise et un héritage fondé sur l’esprit sportif, Lanctôt est bien plus qu’un distributeur, c’est la combinaison de l’innovation, la passion du sport et l’esprit d’équipe. En tant qu’entreprise familiale de troisième génération, nous allions une riche histoire à une vision novatrice pour créer un environnement où la collaboration, la créativité et l'ambition sont les moteurs de notre réussite. Ici, vos compétences sont reconnues, votre opinion compte, et vos contributions ont un réel impact. En rejoignant Lanctôt, vous intégrez une culture qui célèbre l’esprit d’équipe, valorise chaque individu et inspire la croissance. Faites partie d’une équipe qui transforme les défis en victoires, qui célèbre chaque étape du parcours, et qui qui vise l’excellence avec passion.

LES AVANTAGES:

· Assurances collectives après 3 mois, incluant la télémédecine et un programme d’aide aux employés

· Programme de REER avec contribution employeur après 1 an

· Un programme d'achat-employé généreux pour toutes nos marques, incluant un programme de prêt sans intérêt pour l’achat de vélo électrique

· 4 jours de travail au bureau par semaine/1 journée en télétravail

· Accès au Gym dans nos locaux et cours avec entraîneur

· Stationnement gratuit et proximité des transports en commun dans ville St-Laurent

· Un environnement de travail et de vie équilibré

· Sans vouloir se vanter, notre équipe est incroyable !

VOTRE NOUVEAU DÉFI

Votre mandat principal sera d'assurer la performance globale et l'amélioration continue de nos opérations de distribution. À la fois proche des réalités quotidiennes et tourné vers l'avenir, vous agirez comme catalyseur du changement en optimisant les processus, les systèmes et les pratiques de travail afin de soutenir la croissance, la rentabilité et l'expérience client. Vous piloterez les initiatives qui permettront aux opérations de soutenir la vision de croissance de l’entreprise.

VOS PRINCIPALES RESPONSABILITÉS :

Superviser et optimiser les opérations de notre centre de distribution, en veillant à l’efficacité, à la précision et à l’adaptabilité pour soutenir la croissance
Analyser les indicateurs de performance et identifier les opportunités d’amélioration permettant d’atteindre les cibles de productivité, de service et de coûts.
Établir des standards opérationnels favorisant la discipline opérationnelle, la sécurité et l'efficacité des équipes.
Supporter l’équipe de gestion quotidienne dans la résolution des enjeux opérationnels complexes et dans l’identification de solutions durables.
Cartographier les processus clés, identifier les gains d’optimisation potentiels en efficacité, automatisation et simplification.
Développer et mettre en œuvre la feuille de route d'amélioration continue afin de soutenir la croissance, l'efficacité et l'évolutivité des opérations.
Participer à l’évolution des systèmes ERP et WMS
Superviser les activités de contrôle d'inventaire et optimiser les stratégies de stockage, de localisation, d'identification et de gestion des produits afin d'améliorer l'efficacité opérationnelle.
Participer aux stratégies visant à améliorer la disponibilité produit tout en réduisant les coûts d’inventaire.
Participer à la planification des investissements en infrastructure, équipement et technologies

LES QUALITÉS DE NOTRE CANDIDAT IDÉAL

Minimum 3 à 5 ans d’expérience dans un rôle similaire
Leader positif ambassadeur de nos valeurs d’entreprise
Orienté vers l’amélioration continue
Équilibre entre pragmatisme opérationnel et vision stratégique
Fortes aptitudes de communication en français et en anglais – vous devrez piloter des projets impliquant des collaborateurs à l’extérieur du Québec
Bonne compréhension de l’industrie de la distribution dans un secteur d’activité à forte saisonnalité
Bonne compréhension des défis liés à la gestion de multiples marques et catégories de produits
Excellent esprit d’équipe
Bonnes aptitudes informatiques
Connaissance de Microsoft Business Central et de Power BI, un atout considérable
Connaissance de l’industrie du sport, un atout considérable
Passion pour le sport et le plein air, un excellent point de départ pour s’intégrer à l’équipe

PROCESS & CONTINUOUS IMPROVEMENT MANAGER

WHY CHOOSE LANCTÔT?

THE BENEFITS:

Group insurance after 3 months, including telemedicine and employee assistance program
RRSP program with employer contribution after 1 year
Generous employee purchase program for all our brands – including and interest free program for purchasing electric bike
4 days per week in the office/1 day of remote work
Access to gym in our offices and classes with a coach
Free parking and proximity to public transport in Ville St-Laurent
A balanced work/life environment
Not to brag, but our team is incredible!

YOUR NEW CHALLENGE:

YOUR MAIN RESPONSIBILITIES:

Oversee and optimize the operations of our distribution center, ensuring efficiency, accuracy, and adaptability to support continued growth.
Analyze operational KPIs and identify improvement opportunities to achieve productivity, service, and cost targets.
Establish operational standards that promote discipline, safety, and team effectiveness.
Support the operations management team in resolving complex operational challenges and identifying sustainable solutions.
Map key business processes and identify opportunities for optimization, automation, and simplification.
Develop and implement a continuous improvement roadmap to enhance operational efficiency, scalability, and long-term performance.
Contribute to the evolution and optimization of ERP and WMS systems.
Oversee inventory control activities and optimize storage strategies, product slotting, identification, and inventory management practices to improve operational performance.
Contribute to strategies aimed at improving product availability while reducing inventory-related costs.
Participate in the planning of investments in infrastructure, equipment, and technology to support future growth.

QUALITIES OF OUR IDEAL CANDIDATE

Minimum of 3 to 5 years of experience in a similar role
Positive leader and ambassador of our company values
Strong continuous improvement mindset
Ability to balance operational pragmatism with strategic thinking
Strong communication skills in both French and English; you will lead projects involving collaborators outside of Quebec
Solid understanding of the distribution industry within a highly seasonal business environment
Strong understanding of the challenges associated with managing multiple brands and product categories
Excellent team player with strong collaboration skills
Strong computer and systems skills
Experience with Microsoft Business Central and Power BI is considered a strong asset
Knowledge of the sporting goods industry is considered a significant asset
Passion for sports and the outdoors is an excellent foundation for integrating into our team

Apply on rlanctot.zohorecruit.ca About employer

More about this job

Responsibilities

The Process & Continuous Improvement Manager at Lanctôt will oversee and improve the distribution centre's day-to-day operations and build a continuous improvement roadmap. The role also maps key processes, analyzes performance indicators, and takes part in ERP, WMS and inventory strategy decisions.

Requirements

Lanctôt needs candidates with 3 to 5 years in a similar role, strong French and English communication, and a continuous improvement mindset. Experience in distribution, familiarity with multiple brands, and computer and systems skills are expected. Microsoft Business Central and Power BI are a strong asset.

Skills

Continuous improvement
Process mapping
Operational KPI analysis
ERP systems
Microsoft Business Central
Power BI
Inventory control
Inventory optimization
Storage and product slotting strategies
Operational standards development
Process automation
Process simplification
Capital investment planning
Project management
Bilingual communication (French and English)
Team leadership
Stakeholder collaboration
Seasonal demand planning
Multi-brand product management

Benefits

Group insurance with telemedicine and employee assistance program
RRSP with employer contribution
Employee purchase program with interest-free e-bike loan
Gym access and coached classes
Free parking

Keywords

process improvement manager
continuous improvement
WMS
ERP
Microsoft Business Central
Power BI
inventory control
KPI analysis
process mapping
lean
supply chain
logistics
sporting goods distribution
retail distribution
operations management
Montréal
Saint-Laurent

Seniority

Mid level

Perks

Retirement plan
Wellness program
Transit support
Paid training

Tools

Microsoft Business Central
Power BI
WMS
ERP

Languages

English
French

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Work requirements

Jobs in Canada