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Added 1 day ago
EJ
Branch Office Administrator
Edward Jones
Pembroke, ON
- Full-time
If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 1 day ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Required Salesforce Certifications: Salesforce Administrator Certification, Salesforce Platform Developer I Certification, Salesforce Platform Developer II Certification, Salesforce Java…
Added 1 day ago
P
Senior Associate, Salesforce Business Analyst
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant
Added 1 day ago
Programmer, Analyst and Web Developer
Victoria University
Toronto, ON
…HTML5 and CSS, as well as cloud and low-code platforms such as Salesforce; database design and development in SQL Server or equivalent relational databases; assesses available security…
Added 1 day ago
LW
Portfolio Administrator
Leith Wheeler Investment Counsel Ltd. | Leith Wheeler Conseils en investissements
Calgary, AB
- Full-time
We are seeking a dynamic and proactive administrator to provide operational support to the Private Client team in the Calgary office. This role encompasses administration and some reception…
Added 1 day ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
Required Salesforce Certifications: Salesforce Administrator Certification, Salesforce Platform Developer I Certification, Salesforce Platform Developer II Certification, Salesforce Java…
Added 1 day ago
AC
CRM Support Administrator - Temporary
Air Canada
Dorval, QC
- Full-time
The CRM Support Administrator is responsible for the administration, support, and continuous improvement of Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud, as well…
Added 1 day ago
LF
Business Systems Analyst
Lane Four
Toronto, ON
- Contract
Salesforce certifications (e.g., Administrator, Business Analyst, Platform App Builder)
Added 1 day ago
DT
Office Administrator/ Executive Assistant
Direct Travel
Toronto, ON
- Full-time
Serves as DocuSign administrator for confidential and legal documentation, and client facing agreements. And filing of final executed copies.
Added 2 days ago
EJ
Branch Office Administrator
Edward Jones
Lasalle, ON
- Full-time
If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 2 days ago
MC
Senior Salesforce Administrator
Make-A-Wish Canada
Toronto, ON
- Full-time
We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of…
Added 2 days ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Toronto, ON
We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of…
Added 2 days ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Canada
We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of…
Added 2 days ago
Non-Reg On-Caller - Bedford, NS
Edward Jones
Bedford, NS
If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 3 days ago
S
Law Clerk – Contracts Administrator
SOTI
Mississauga, ON
- Full-time
SOTI is looking for a Law Clerk & Contracts Administrator with a strong background in contracts to join our legal team. The ideal candidate will have the ability to leverage best practices…
Added 3 days ago
A
Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with…
Added 3 days ago
PC
Senior Associate, Salesforce Technical Consultant
PwC Canada
Ottawa, ON
- Full-time
Salesforce certifications such as Platform Developer I, Platform App Builder, or Administrator
Added 3 days ago
Non-Reg On-Caller - Yarmouth, NS
Edward Jones
Yarmouth Indian Reserve No. 33, NS
If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 3 days ago
AS
Service Administrator
Apex Systems
Vaughan, ON
- $24 CAD / hour
- Contract
The Service Administrator is a highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required…
Added 4 days ago
PI
Senior System Architect
PeopleToGo Inc.
Markham, ON
- $105 to $110 CAD / hour
- Contract
Enterprise Applications: Salesforce, Azure DevOps, Power Platform, QAD, Workday, MES
Added 4 days ago
MD
Salesforce Administrator - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Salesforce Administrator will analyze, design, develop, document, support, maintain and enhance business applications that leverage the Salesforce application, platform and related…
Added 4 days ago
S
Salesforce Administrator
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Survalent Technology is looking for a proactive, solutions-focused Salesforce Administrator to join our Sales Operations team. This is an exciting opportunity to take ownership of a…
Added 4 days ago
HI
Senior Salesforce Developer
HRbrain Inc.
Toronto, ON
- Full-time
Salesforce Certifications: Salesforce Administrator, Platform Developer I (PDI)
Added 4 days ago
M
Kafka Platform Administrator / Kafka Developer
Manpower
Calgary, AB
- Contract
Role: Kafka Platform Administrator / Kafka Developer
Added 5 days ago
ST
Salesforce Implementation Consultant & Platform Administrator
SS&C Technologies
Toronto, ON
- Full-time
Salesforce Implementation Consultant &Platform Administrator

Lane Four

Business Systems Analyst

Toronto, ON, Canada

Salary: $115,000 - $140,000 · Contract

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Job details

Pay: Salary: $115,000 - $140,000
Job type: Contract
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Lane Four is growing! We hope you will consider joining our amazing team of heroes!

We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewards.

A Lane Four Team Member embodies…

WHO we are through the cornerstones of our Company Culture

Be Real
Be Human
Be Curious
Own It and Do Good Work

WHAT we believe - The following principles guide our decision making and every move we make

Empowerment
Mentorship
Accountability
Authenticity

How We Have Helped

Lane Four offers a comprehensive suite of Management Consulting and Revenue Operations services, providing a tailored approach to help fast-growing businesses achieve their unique goals. We deliver both strategic insights and actionable plans to drive success across critical revenue operations at scale, leveraging our expertise in Salesforce and HubSpot. As we grow our client base, we’re also expanding our consulting, development, and go-to-market teams to better serve their needs.

We are known for delivery solutions that allow for high-growth SaaS companies to optimize critical sales operations processes at scale through our Salesforce and HubSpot consulting services.

We earned the 23rd spot out of the Top 100 GPTW Best Workplace in Canada (with 100 or less employees) and are also certified by Great Place to Work® Canada and were recognized as one of the Best Workplaces in Technology for 2026/2027!

Lane Four was also proud to announce our #113 ranking on the 2025 Report on Business list of Canada’s Top Growing Companies, along with a No. 139 ranking within the Consulting category.

The Opportunity

The Business Systems Analyst (BSA) is responsible for bridging the gap between client business needs and technical solution delivery within the Salesforce ecosystem. Operating within a consulting environment, the BSA leads discovery, defines requirements, and supports the design of scalable, outcome-driven solutions. This role emphasizes a consultative approach, ensuring that client requests are fully understood, challenged where appropriate, and aligned to long-term business value.

What you'll be responsible for:

1. Discovery & Business Analysis

Facilitate client workshops and stakeholder interviews to gather and clarify business requirements
Analyze current-state processes and identify gaps, inefficiencies, and opportunities for improvement
Elicit underlying business objectives and translate requests into clearly defined problem statements
Apply a consultative mindset to move beyond stated requirements and uncover root causes

2. Requirements Management

Document detailed functional and non-functional requirements (user stories, process flows, use cases, acceptance criteria)
Maintain and prioritize the product backlog in alignment with project goals and scope
Ensure traceability between business needs, requirements, and delivered solutions
Continuously refine requirements based on stakeholder feedback and evolving project needs

3. Solution Design Support

Collaborate with Solution Architects and technical teams to design Salesforce-based solutions
Evaluate multiple solution approaches, considering scalability, maintainability, and platform best practices
Contribute to system design artifacts, including process diagrams, data models, and solution documentation
Ensure alignment between business requirements and technical implementation

4. Delivery & Validation

Support Agile delivery processes, including sprint planning, backlog grooming, and daily collaboration with delivery teams
Validate completed work against acceptance criteria and business expectations
Coordinate and support User Acceptance Testing (UAT), including test planning and defect management
Ensure delivered solutions meet defined business outcomes and quality standards

5. Stakeholder Management

Act as a primary point of contact for business stakeholders throughout the project lifecycle
Communicate complex technical concepts in a clear, business-friendly manner
Build trust with clients by providing informed recommendations and guidance
Manage stakeholder expectations, scope, and priorities in alignment with project constraints

6. Continuous Improvement & Advisory

Identify opportunities to improve client processes, systems, and overall solution effectiveness
Proactively recommend enhancements and alternative approaches to maximize business value
Contribute to internal best practices, methodologies, and knowledge sharing
Stay informed on Salesforce platform capabilities and industry trends

What you'll bring:

Consultative Thinking

Ability to challenge assumptions and reframe problems constructively
Focus on outcomes rather than task execution
Strong curiosity and ability to uncover the “why” behind requests

Analytical Skills

Strong problem-solving and critical thinking capabilities
Ability to assess trade-offs and recommend optimal solutions
Skilled in process analysis and systems thinking

Communication

Effective verbal and written communication skills
Ability to facilitate discussions across both business and technical audiences
Strong documentation and presentation capabilities

Collaboration

Works effectively in cross-functional delivery teams
Builds strong relationships with clients and internal stakeholders
Adapts to dynamic project environments and shifting priorities

Success Measures

Quality and clarity of documented requirements
Alignment of delivered solutions to business outcomes
Stakeholder satisfaction and trust
Reduction in rework and requirement-related defects
Ability to influence clients toward scalable, best-practice solutions

Nice to Have

MBA
Salesforce certifications (e.g., Administrator, Business Analyst, Platform App Builder)
Experience with Sales Cloud, Service Cloud, or Experience Cloud
Background in consulting or client-facing roles

What we offer:

Small team of people who get along and help each other succeed
Flexible Work Arrangements (Hybrid)
Our beautiful office is located in downtown Toronto featuring an open work space, catered lunches twice per week, freshly made snacks, as well as an external snack service
Relationship-driven company with a strong and diverse customer base
Benefits: Group Benefits and Health Spending & Wellness Account
RRSP Matching Program
Ongoing support of learning initiatives, professional development activities, and career path guidance
Competitive total rewards

Salary: $115,000 - $140,000

Apply About employer

More about this job

Responsibilities

Lead client discovery and translate business needs into clear, prioritized requirements for scalable Salesforce solutions. Collaborate with architects and delivery teams on solution design, Agile delivery, testing, stakeholder communication, and continuous improvement.

Requirements

The role calls for consultative problem-solving, strong analytical and process-analysis skills, and the ability to communicate and document requirements for business and technical audiences. Candidates should collaborate effectively with clients and cross-functional teams; an MBA, Salesforce certifications, Salesforce cloud experience, and consulting experience are listed as nice to have.

Skills

Business Analysis
Requirements Elicitation
Requirements Management
Salesforce
Process Analysis
Solution Design
Agile Delivery
Backlog Management
User Acceptance Testing
Stakeholder Management
Consultative Thinking
Critical Thinking
Systems Thinking
Communication
Documentation

Benefits

Group Benefits
Health Spending Account
Wellness Account
RRSP Matching Program
Professional Development
Flexible Work Arrangements
Catered Lunches
Snacks

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
HubSpot
Business Systems Analysis
Business Requirements
Functional Requirements
Non-Functional Requirements
User Stories
Process Flows
Use Cases
Acceptance Criteria
Product Backlog
Solution Architecture
Solution Design
Process Diagrams
Data Models
Agile
Sprint Planning
Backlog Grooming
User Acceptance Testing
Defect Management
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Administrator
Salesforce Business Analyst
Platform App Builder
Management Consulting
Revenue Operations
Stakeholder Management
Process Improvement

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