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Customer Service Representative (Sales Admin)
Wesco
Sudbury, ON
- Full-time
As a Customer Service Representative, you will provide post-sale support to the Sales Team to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine,…
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Sr. IT Support Analyst
SIMNET
ON · Whitby Southeast, Ontario
- Full-time
services, including infrastructure as a service (IaaS), platform as a service
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Environmental Services Engineer, Compliance-TS269
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London, ON
Engage in opportunities to work across Divisions and Service Areas in support of enterprise-wide collaboration.
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Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
In Asset Management and Maintenance, we play a key role in ensuring the safe, reliable, and cost-effective service of our transit system as the Metrolinx engineering technical authority and…
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Senior Investment & Personal Banking Specialist Trainee (Canada)
Scotiabank
Granby, QC
As a Senior Investment & Personal Banking Specialist Trainee, you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking…
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Customer Experience Associate - Carling & Woodroffe, ON (15 hours/week)
Scotiabank
Ottawa, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
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Customer Experience Associate - Carling & Woodroffe (15 hours/week)
Scotiabank
Ottawa, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
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Financial Advisor - Hinton, AB
Scotiabank
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Wealth Planner - Cedar Hills
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- Full-time
Providing ongoing technical expertise and coaching to branch staff regarding Sustainable Wealth Management products and services
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Wealth Planner - Guildford (20-Month Contract)
Vancity
Surrey, BC
- Full-time
Providing ongoing technical expertise and coaching to branch staff regarding Sustainable Wealth Management products and services
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Coordonnateur administratif principal / Senior Administrative Coordinator
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Longueuil, QC
- Full-time
…les visites de clients, notamment les agendas, les lieux, le service de traiteur, les communications et la logistique associée aux…
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Sales Representative
Sonepar
Edmonton, AB
Previous sales, customer service, or industry experience is an asset but not required.
Added 5 mins ago
Sales Representative
Sonepar
Edmonton, AB
Previous sales, customer service, or industry experience is an asset but not required.
Added 5 mins ago
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Sr Specialist – Retail Technology Platform
Parkland Corporation
Calgary, AB · Mississauga, ON
- Full-time
Collaborate with business stakeholders and vendors to define functional and technical requirements for new initiatives and enhancements.
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Early Career Software Developer - Landmark
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Calgary, AB
Backend and Services: Java, C#/.NET, APIs, service-oriented or distributed systems, and relational or NoSQL databases.
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Manager, Customer Operations
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Montreal, QC
The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This…
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Help Desk Support Specialist
Flexstaf I.T. Inc.
Toronto, ON · North York, ON
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1-2 years' of previous 1st level help desk support and customer service experience
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Application Support Specialist
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Calgary, AB
- Full-time
Strong interpersonal skills to explain complex technical fixes in plain language.
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Receptionist
Marberg Staffing
Toronto, ON
- $20 to $23 CAD / hour
- Temporary
Liaise with building management and external service providers regarding facility maintenance and operational requirements.
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Operations Manager
ZenaTech Inc.
Toronto, ON
- Full-time
ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical…
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Dynamics 365 CRM Software Developer
ThoughtStorm
Toronto, ON
- Contract
Hands-on experience in Microsoft Dynamics 365 Customer Engagement (CE/CRM) development, customization, and configuration.
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IT Director
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…including Finance & Operations (F&O), Human Resources (HR), Customer Relationship Management (CRM), and Customer Service. This role requires a strategic leader with a strong background in…
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Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role…
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Development Coordinator, Donor Services and Operations
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Toronto, ON
- Full-time
Back up for Friends or Annual gift processing and customer service.

Lane Four

Business Systems Analyst

Toronto, ON, Canada

Salary: $115,000 - $140,000 · Contract

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Job details

Pay: Salary: $115,000 - $140,000
Job type: Contract
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Lane Four is growing! We hope you will consider joining our amazing team of heroes!

We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewards.

A Lane Four Team Member embodies…

WHO we are through the cornerstones of our Company Culture

Be Real
Be Human
Be Curious
Own It and Do Good Work

WHAT we believe - The following principles guide our decision making and every move we make

Empowerment
Mentorship
Accountability
Authenticity

How We Have Helped

Lane Four offers a comprehensive suite of Management Consulting and Revenue Operations services, providing a tailored approach to help fast-growing businesses achieve their unique goals. We deliver both strategic insights and actionable plans to drive success across critical revenue operations at scale, leveraging our expertise in Salesforce and HubSpot. As we grow our client base, we’re also expanding our consulting, development, and go-to-market teams to better serve their needs.

We are known for delivery solutions that allow for high-growth SaaS companies to optimize critical sales operations processes at scale through our Salesforce and HubSpot consulting services.

We earned the 23rd spot out of the Top 100 GPTW Best Workplace in Canada (with 100 or less employees) and are also certified by Great Place to Work® Canada and were recognized as one of the Best Workplaces in Technology for 2026/2027!

Lane Four was also proud to announce our #113 ranking on the 2025 Report on Business list of Canada’s Top Growing Companies, along with a No. 139 ranking within the Consulting category.

The Opportunity

The Business Systems Analyst (BSA) is responsible for bridging the gap between client business needs and technical solution delivery within the Salesforce ecosystem. Operating within a consulting environment, the BSA leads discovery, defines requirements, and supports the design of scalable, outcome-driven solutions. This role emphasizes a consultative approach, ensuring that client requests are fully understood, challenged where appropriate, and aligned to long-term business value.

What you'll be responsible for:

1. Discovery & Business Analysis

Facilitate client workshops and stakeholder interviews to gather and clarify business requirements
Analyze current-state processes and identify gaps, inefficiencies, and opportunities for improvement
Elicit underlying business objectives and translate requests into clearly defined problem statements
Apply a consultative mindset to move beyond stated requirements and uncover root causes

2. Requirements Management

Document detailed functional and non-functional requirements (user stories, process flows, use cases, acceptance criteria)
Maintain and prioritize the product backlog in alignment with project goals and scope
Ensure traceability between business needs, requirements, and delivered solutions
Continuously refine requirements based on stakeholder feedback and evolving project needs

3. Solution Design Support

Collaborate with Solution Architects and technical teams to design Salesforce-based solutions
Evaluate multiple solution approaches, considering scalability, maintainability, and platform best practices
Contribute to system design artifacts, including process diagrams, data models, and solution documentation
Ensure alignment between business requirements and technical implementation

4. Delivery & Validation

Support Agile delivery processes, including sprint planning, backlog grooming, and daily collaboration with delivery teams
Validate completed work against acceptance criteria and business expectations
Coordinate and support User Acceptance Testing (UAT), including test planning and defect management
Ensure delivered solutions meet defined business outcomes and quality standards

5. Stakeholder Management

Act as a primary point of contact for business stakeholders throughout the project lifecycle
Communicate complex technical concepts in a clear, business-friendly manner
Build trust with clients by providing informed recommendations and guidance
Manage stakeholder expectations, scope, and priorities in alignment with project constraints

6. Continuous Improvement & Advisory

Identify opportunities to improve client processes, systems, and overall solution effectiveness
Proactively recommend enhancements and alternative approaches to maximize business value
Contribute to internal best practices, methodologies, and knowledge sharing
Stay informed on Salesforce platform capabilities and industry trends

What you'll bring:

Consultative Thinking

Ability to challenge assumptions and reframe problems constructively
Focus on outcomes rather than task execution
Strong curiosity and ability to uncover the “why” behind requests

Analytical Skills

Strong problem-solving and critical thinking capabilities
Ability to assess trade-offs and recommend optimal solutions
Skilled in process analysis and systems thinking

Communication

Effective verbal and written communication skills
Ability to facilitate discussions across both business and technical audiences
Strong documentation and presentation capabilities

Collaboration

Works effectively in cross-functional delivery teams
Builds strong relationships with clients and internal stakeholders
Adapts to dynamic project environments and shifting priorities

Success Measures

Quality and clarity of documented requirements
Alignment of delivered solutions to business outcomes
Stakeholder satisfaction and trust
Reduction in rework and requirement-related defects
Ability to influence clients toward scalable, best-practice solutions

Nice to Have

MBA
Salesforce certifications (e.g., Administrator, Business Analyst, Platform App Builder)
Experience with Sales Cloud, Service Cloud, or Experience Cloud
Background in consulting or client-facing roles

What we offer:

Small team of people who get along and help each other succeed
Flexible Work Arrangements (Hybrid)
Our beautiful office is located in downtown Toronto featuring an open work space, catered lunches twice per week, freshly made snacks, as well as an external snack service
Relationship-driven company with a strong and diverse customer base
Benefits: Group Benefits and Health Spending & Wellness Account
RRSP Matching Program
Ongoing support of learning initiatives, professional development activities, and career path guidance
Competitive total rewards

Salary: $115,000 - $140,000

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More about this job

Responsibilities

Lead client discovery and translate business needs into clear, prioritized requirements for scalable Salesforce solutions. Collaborate with architects and delivery teams on solution design, Agile delivery, testing, stakeholder communication, and continuous improvement.

Requirements

The role calls for consultative problem-solving, strong analytical and process-analysis skills, and the ability to communicate and document requirements for business and technical audiences. Candidates should collaborate effectively with clients and cross-functional teams; an MBA, Salesforce certifications, Salesforce cloud experience, and consulting experience are listed as nice to have.

Skills

Business Analysis
Requirements Elicitation
Requirements Management
Salesforce
Process Analysis
Solution Design
Agile Delivery
Backlog Management
User Acceptance Testing
Stakeholder Management
Consultative Thinking
Critical Thinking
Systems Thinking
Communication
Documentation

Benefits

Group Benefits
Health Spending Account
Wellness Account
RRSP Matching Program
Professional Development
Flexible Work Arrangements
Catered Lunches
Snacks

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
HubSpot
Business Systems Analysis
Business Requirements
Functional Requirements
Non-Functional Requirements
User Stories
Process Flows
Use Cases
Acceptance Criteria
Product Backlog
Solution Architecture
Solution Design
Process Diagrams
Data Models
Agile
Sprint Planning
Backlog Grooming
User Acceptance Testing
Defect Management
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Administrator
Salesforce Business Analyst
Platform App Builder
Management Consulting
Revenue Operations
Stakeholder Management
Process Improvement

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