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Laneway Logistics

Account Manager

Hamilton, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description Laneway Logistics is an industry-leading transportation and supply chain management company with over 15 years of experience serving diverse customers across Canada. The company operates an extensive national distribution and transportation network, partnering with world-class providers to deliver reliable, efficient logistics solutions. Laneway is known for its strong commitment to understanding each customer’s unique goals and service requirements, tailoring services to act as an extension of the customer’s operations. With a competitive pricing model and a focus on quality and cost savings, Laneway Logistics aims to meet a wide range of transportation needs while building long-term partnerships.

Role Description The Account Manager is a full-time, on-site role based in Hamilton, ON. This position is responsible prospecting new business, coordinating daily transportation activities, including scheduling shipments, tracking deliveries, and communicating with carriers, warehouse teams, and customers to ensure on-time performance. The Account Manager updates systems with accurate shipment and order information, and helps resolve service issues or delays in a professional and timely manner. The role includes reviewing logistics data to identify efficiencies, maintaining documentation and compliance records, and supporting continuous improvement initiatives across the distribution network. The Account Manager works closely with operations and customer service teams to provide responsive, high-quality support aligned with customer requirements.

Qualifications

Candidates must have exceptional phone manor and be eager to prospect for new business.
Candidates should possess effective Communication skills to coordinate with carriers, internal teams, and customers, both verbally and in writing.
Candidates should possess solid Customer Service skills to manage inquiries, resolve issues, and maintain positive, professional relationships.
Candidates should possess knowledge of Supply Chain Management principles, particularly in transportation, warehousing, and distribution operations.
Additional beneficial qualifications include proficiency with logistics or ERP software, strong organizational and time-management skills, and attention to detail.
Ability to work on-site in Hamilton, ON, collaborate with cross-functional teams, and adapt to a fast-paced environment is required.

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More about this job

Responsibilities

Prospect new business and coordinate daily transportation activities, including shipment scheduling, delivery tracking, and communication with carriers, warehouse teams, and customers. Maintain accurate shipment records, resolve service issues, review logistics data for efficiencies, and support compliance and continuous improvement initiatives.

Requirements

Candidates need strong phone manner, eagerness to prospect, effective communication, and customer service skills. Knowledge of supply chain operations is expected; logistics or ERP software proficiency, strong organization, time management, and attention to detail are beneficial, along with the ability to work on-site in Hamilton and adapt to a fast-paced environment.

Skills

New Business Prospecting
Transportation Coordination
Shipment Scheduling
Delivery Tracking
Carrier Communication
Customer Service
Supply Chain Management
Logistics Operations
Problem Resolution
Logistics Data Analysis
Documentation Management
Compliance Records
Communication
Organization
Time Management
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Supply Chain Management
Logistics
Warehousing
Distribution
New Business Prospecting
Shipment Scheduling
Delivery Tracking
Carrier Coordination
Customer Service
ERP Software
Logistics Software
Shipment Information
Order Information
Service Issue Resolution
Logistics Data Analysis
Documentation
Compliance Records
Continuous Improvement
Cross-Functional Collaboration
On-Time Performance

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