Front Desk Receptionist

Front Desk Receptionist (Part-Time)
About the role

The Langford Business Centre is looking for a friendly, organized, and customer-focused front desk receptionist to be the first face our members and guests see each afternoon.

Since opening in late 2021, we've been home to small businesses looking for private offices and meeting rooms. You'll keep the front desk running smoothly, help our tenants with day-to-day needs, create social media content for the Centre, and give visitors a great first impression.

At a glance

•      Hours: Monday to Friday, 2:00 pm to 5:00 pm (about 15 hours a week), with occasional extra shifts to cover when our Community & Operations Coordinator is away

•      Location: Langford Business Centre, Suite 211, 2840 Peatt Road, Langford, BC

•      Type: Part-time, in person

What you'll do

Customer service and support

• Greet members, guests, and clients, and show them to the waiting area or the office they're visiting

• Provide warm, helpful customer service to every tenant, member, and visitor

• Answer phone calls and email inquiries promptly and professionally

• Help tenants with everyday questions and requests, and follow up to make sure issues are resolved

• Give tours to prospective tenants and members

Keep the space running smoothly

• Keep the reception area clean, safe, organized, and well stocked

• Restock office supplies, the coffee station, and the kitchen

• Reset and sanitize meeting rooms between bookings

• Keep the kitchen tidy and in good working order

• Complete closing duties at the end of each day

• Occasionally cover the space when our Community & Operations Coordinator is away

Social media and design

• Create engaging posts, photos, and short videos for our social media channels

• Design flyers, signage, and promotional graphics in Canva

• Help keep our online presence fresh and on brand

Admin and tech

• Generate Wi-Fi vouchers and set up printer access for new tenants

• Handle general administrative tasks as needed

• Run the odd errand when needed

What we're looking for

You'll fit right in if you:

• Bring a positive attitude and enjoy working as part of a team

• Have customer service experience and genuinely enjoy helping people

• Communicate clearly and warmly, in person, on the phone, and by email

• Use good judgement and tact, and stay calm when things get busy

• Take initiative and can work independently

• Write well, with a strong command of English grammar

• Are comfortable with Microsoft Office (Word, Excel, and Outlook)

• Have some experience creating social media content

• Have Canva or other layout and design skills

Nice to have:

• Previous reception, front desk, or administrative experience

• Comfort with technology (booking systems, printers, Wi-Fi, and the like)

• A valid driver's license and access to a vehicle for occasional errands

How to apply

Send your resume and a short note about why you'd be a great fit to info@thelbc.ca. We'll be in touch with shortlisted candidates for an interview.

We thank all applicants for their interest.