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Added 14 hours ago
CD
dental assistant
Centre dentaire Deschênes
Rivière-du-Loup, QC
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 1 day ago
WI
Dog Trainer
Wolf In Winter
North Saanich, BC
- Full-time
…handlers within our well developed and busy advnenture hike program, on an ongoing basis. All activities take place at our 25 acre fully fenced canine care faciltiy in North Saanich.The Dog…
Added 1 day ago
A
Basin Glacial Waters Assistant Manager
AccorHotel
Lake Louise, AB
- Full-time
…truly luxurious experience. As part of our leadership team, the Assistant Manager will have the opportunity to interact with patrons while providing a once in a lifetime experience while…
Added 1 day ago
WB
Senior Administrative Assistant
Whistler Blackcomb
Whistler, BC
- Full-time
As our Senior Administrative Assistant, you will provide administrative support to our team and ensure our guests have the Experience of a Lifetime.
Added 1 day ago
RM
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
- Full-time
Conduct annual performance appraisals and absenteeism review meetings, recommend staff for the Attendance Management Program.
Added 1 day ago
AH
Therapy Assistant
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
As a Therapy Assistant, you will work both individually and as part of an interprofessional team under the assignment, monitoring and evaluation of an audiologist, occupational therapist,…
Added 1 day ago
AH
Physiotherapist II
Alberta Health Services
Spirit River, AB
- Full-time
…complex clinical cases and provide clinical leadership within the program or service area to ensure safe, efficient and effective care. You will ensure physiotherapy practice is evidence…
Added 1 day ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…the heart of the Okanagan Valley, Kelowna provides year-round recreation - from world-class downhill and cross-country skiing in the winter to hiking, mountain biking, and championship golf…
Added 1 day ago
LH
Assistant Front Office Manager - FT - Chelsea Hotel - Toronto
Langham Hospitality Group
Canada
- Full-time
…offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family…
Added 1 day ago
PC
Pharmacist – Liverpool, NS
Pharmasave Canada
Hunts Point, NS
- Full-time
…South Shore. With a modern hospital, new schools, a fabulous Recreation Centre with an NHL-size rink, fitness center, and walking track, a golf course, soccer fields, softball fields, and…
Added 2 days ago
C
Assistant Golf Professional - RattleSnake Point Golf Club
ClubLink
Milton, ON
- Full-time
RattleSnake Point Golf Club is Hiring an Assistant Golf Professional!
Added 2 days ago
FN
Social Recreation Support Worker
First Nations University of Canada
Yorkton, SK
- Part-time
Position: Social Recreation Support Worker Yorkton Branch – Partners in Mental Health
Added 2 days ago
NS
Therapeutic Assistant - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Program Manager and working under the direction of the recreation therapist and/or regulated health care professional, The Therapeutic Assistant (TA) is a member of the…
Added 2 days ago
TO
Community Services Administrative Assistant (Temporary 10 Month Contract)
Town of Pelham
Fonthill, ON
- Full-time
…Programs and Events, the Community Services Administrative Assistant is responsible for organizing and preparing reports including minute taking at department and working group meetings,…
Added 2 days ago
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Kinesiologist / Physiotherapy Assistant
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Hamilton, ON
- $19.99 to $29.32 CAD / hour
- Part-time
…we do, and we are seeking a Kinesiologist OR Physiotherapy Assistant who shares this same…
Added 2 days ago
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Special Olympics Volunteer Ski Coaches @ Earl Bale...
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…Development & Outreach Skills Counselling / Mental Health Skills Program Development & Evaluation Database Administration Web Design and Development Photography Video Creation & Editing…
Added 2 days ago
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Assistant Rooms Operations Manager
Westin Hotels & Resorts
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- Full-time
…and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest…
Added 2 days ago
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PTA-Physiotherapy Assistant
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Orillia, ON
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Added 2 days ago
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Assistant Director, Appleby Camps, Milton
Appleby College
Milton, ON
- $58,000 to $63,000 CAD / year
- Full-time
…of Appleby Camps, with a particular focus on our new offsite program in Milton. In this role, you will ensure the smooth, professional delivery of camp programs year-round, providing…
Added 2 days ago
MR
Assistant Professor of Finance (Limited-Term)
Mount Royal University
Calgary, AB
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…designation. The Department also offers the BBA Finance Honours Program and a Co-operative Education…
Added 2 days ago
Rehabilitation Assistant, Tertiary Adult Rehabilitation Program
Fraser Health
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We are hiring a Casual Rehabilitation Assistant, Tertiary Adult Rehabilitation Program to join our team in Chilliwack, B.C.
Added 2 days ago
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Planet Fitness - Fitness Trainer - Full Time - Sudbury
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Added 2 days ago
PS
Education Assistant (0.446 FTE)
Parkland School Division
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The EA Assistant employees provide routine and repetitive instructional support. Under the direction of the teacher, the EA assists the student in acquiring the education and skills…
Added 2 days ago
Recreation Assistant - Casual
Optima Living
Vegreville, AB
Reporting to the Recreation Manager, the Recreation Assistant assists in planning and implementing therapeutic programs to meet the social, cognitive, physical, emotional and spiritual…
Added 2 days ago
SA
Social Science, English, Learning Support Teacher
St. Andrew's College of Arts, Science and Commerce
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Langham Hospitality Group

Assistant Front Office Manager - FT - Chelsea Hotel - Toronto

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the cove, hive & workshop. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

Provides leadership and direction for Front office /Brilliant Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Office /Brilliant Team. The Asst. Front Office Manager is also responsible for the day to day operation of the Front Office /Brilliant Desk to ensure that all necessary control systems are in place to maximize positive guest experience.

Principal Responsibilities

MyGuest
•    Manages the arrival and departure activities of main desk, Brilliant desk, airline desk, tour desk, while maximizing CSI scores.
•    Ensure the prompt follow-up and any resolution of any guest concern.
•    Promotes a positive work environment consistent with Chelsea Values.
•    Monitor CSI scores by reviewing comment card results.
•    Controls daily distribution of rooms and ensures a supply of clean rooms are available for guests at check in.
•    Monitors co-ordination of group and convention check-ins and check-outs.
•    Cover Guest Service Manager shifts as needed

MyProduct
•    Review front office procedures and processes in order to assess and improve guest service levels. Making recommendation for changes where needed.
•    Monitors hotel status on the day of arrival to determine room availability and sell rate.
•    Respond to fluctuation in business volumes by increasing & decreasing staffing levels to adapt to changing hotel needs.
•    Respond to any emergency calls as needed, including fire or medical emergency
•    To know and understand Chelsea Hotels standards
•    Actively communicate within the Front Office, and to all other departments, any updates to the program and to ensure all new colleagues are aware of the program.

MyColleage
•    Ensure that daily information is properly communicated to all front office colleagues through the use of white boards, Opera log book, emails, memos and shift briefings.
•    Maintains communication with housekeeping, reservations, guest services, security, engineering, food and beverage, accounts receivable & credit departments to ensure guest needs are being serviced.
•    Conducts performance reviews of guest service agents, status control, group tour agents, airline agents.
•    Participates in the career development of front office colleagues.
•    Provides effective feedback to guest service agents through coaching, discipline and effective feedback.

MyChelsea
•    Monitors selling of room types and daily rates to effectively fill the hotel and maximize revenue.
•    Ensures reservations are accommodated in a full house situation or arranges alternate accommodation (Walk).
•    Prepares schedules for Front Office, Brilliant desk, tour desk and status control based on arrivals, departures and house count.
•    Manage payroll by evaluating scheduled staffing levels.
•    Health and safety guidelines are followed in the work place.
•    Complies with Hotel policies and procedures.
•    Performs other tasks as assigned by management.

Academic and Working Qualifications

Working Experience

Previous front desk experience, previous supervisory experience.

Knowledge

Understanding of Opera, Iris and Microsoft Office.

Education

Post secondary education.

Soft Skills

Proven customer service skills and experience

Physical Requirements

Ability to sit and/or stand for extended periods.
Ability to work a variety of shifts.
Ability to use standard computer equipment.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/

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More about this job

Responsibilities

The Assistant Front Office Manager provides leadership and direction to the front office team to ensure high service standards and positive guest experiences. They are responsible for daily operations, including managing staff schedules, overseeing guest arrival and departure processes, and coordinating with other hotel departments.

Requirements

Candidates must have previous front desk and supervisory experience along with post-secondary education. Proficiency in Opera, Iris, and Microsoft Office is required, as well as the ability to work a variety of shifts.

Skills

Front office management
Team leadership
Guest relations
Opera
Iris
Microsoft Office
Staff scheduling
Conflict resolution
Performance management
Revenue management
Emergency response
Communication
Coaching
Operations management
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Hotel Management
Opera
Iris
Microsoft Office
Guest Experience
CSI Scores
Staffing
Payroll Management
Health and Safety
Supervision
Team Leadership
Operations
Revenue Management
Customer Service
Scheduling
Performance Reviews
Emergency Procedures
Front Desk

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