Ticket Operations Administrator

Reporting to the Supervisor, Ticket Operations, the Ticket Operations Administrator will assist with order processing, fulfillment and distribution of tickets while providing excellent customer service to our fans. This role manages inquiries, processes transactions through Ticketmaster system, and assists with daily box office operations, ensuring accuracy and efficiency. The position also collaborates with sales teams and supports administrative tasks to ensure a seamless ticketing experience across all events at TD Place.

This part-time, contract role has an hourly rate of $22/hr. This is a replacement position and works fully on-site (40 hours per week) with a work schedule of Monday through Friday – 9:00am to 5:00pm.

What you’ll do:

• Respond to general telephone inquiries and direct customers to the appropriate department internally or externally.
• Monitor and respond to customer service voice messages & email inquiries. 
• Process all walk up sales for single game sports tickets and concerts, using Ticketmaster ticketing system.
• Assist in the day-to-day operations of the TD Place Box Office:
  • Sell tickets for all events at TD Place.
  • Process and manage cash, debit and credit card transactions with confidence.
  • Maintain data integrity as it relates to information input into Ticketmaster ticketing system.
  • Provide exceptional internal/external customer service to resolve issues.
• Work with sales representatives on the following tasks:
  • Process payments via debit and cash.
  • Participate in projects as assigned.

What’s needed:

• Post-Secondary degree is preferred.
• 1-2 years experience in a front facing, customer service role.
• Excellent relationship building and interpersonal skills, with the ability to interact with internal and external clinets at all levels within the organization.
• Excellent communication skills, including a friendly and professional telephone manner. 
• A positive mindset and the ability to jump in on a ‘one team one vision’ culture.
• Self-starter with the ability to manage multiple projects in a dynamic, fast -paced environment with shifting priorities.
• Ability to adapt to and thrive in a high-paced environment.
• Ability and willingness to work evenings, weekends, and holidays as required.
• Familiarity with both Apple and Android apps and cell phone technology.
• Strong computer literacy and aptitude is required.
• Experience using sports ticketing systems (Archtics/Ticketmaster) is preferred. 
• Bilingualism in French and English is a requirement. 

Why OSEG?

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67’s. We are also home to Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We’ll reach out to candidates whose applications best match the role's requirements.