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Lantek

Customer Engineer

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

2026.04.30

Job Description

ABOUT US

Lantek is a leading multinational company in software solutions for the industrial sector, specialized in Industry 4.0 a nd digital transformation .

With over400 professionalsand presence in 16 countries , we are committed to continuous innovation to optimize manufacturing processes on a global scale.

About The Role

As part of the Operations team, this Customer Engineer role will be responsible providing technical support to customer-users based on their needs, related to our products and services (CAD/CAM and MES/ERP solutions). This includes supporting the full software lifecycle: from implementation and user training to incident resolution.

Duties & Responsibilities

The main duties are:

Consult, specify, install, configure, and provide support on issues related to our software (CAD/CAM and MES/ERP).
Support and implement small/medium customer projects.
Define solutions in exchange with customers.
Create specifications according to the customer’s requirements.
Gathering and analysing customer requirements for new software installations or upgrades.
Train customers and employees in Lantek systems (on-site and online).

EDUCATION & EXPERIENCE

Technical background, preferably Computer Engineering or IT field.
Experience in technical projects involving software in an industrial environment.
Knowledge of Lantek systems would be desirable.

SKILLS & ABILITIES

Native English Speaker. Knowledge of French will be highly valued. Other languages, such as Spanish or German, are a plus.
Good interpersonal skills.
Ability to understand and evaluate customer expectations.
Customer oriented-approach.
Goal-oriented work within the framework of project implementation.
Willingness to travel.

If you want to be part of the future of smart industry, this is your opportunity! At Lantek, we’re waiting for you.

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More about this job

Responsibilities

Provide technical support for Lantek’s CAD/CAM and MES/ERP products throughout the software lifecycle, including implementation, configuration, training, and incident resolution. Work with customers to define solutions, gather and document requirements, and support small- and medium-sized projects.

Requirements

A technical background, preferably in computer engineering or IT, and experience with software projects in an industrial environment are sought; knowledge of Lantek systems is desirable. The role requires native-level English, strong interpersonal and customer-oriented skills, the ability to understand customer expectations, goal-oriented project work, and willingness to travel; French is highly valued and Spanish or German is a plus.

Skills

Technical Support
CAD/CAM
MES/ERP
Software Implementation
Software Configuration
Incident Resolution
Customer Requirements Analysis
Project Implementation
Customer Training
Customer Relationship Skills
Solution Design
Technical Project Experience
English
French
Willingness to Travel

Visa sponsorship

Not detected in the job text

Keywords

Industry 4.0
Digital Transformation
Manufacturing
CAD/CAM
MES/ERP
Software Solutions
Technical Support
Software Lifecycle
Software Implementation
Software Installation
Software Upgrades
Software Configuration
Incident Resolution
Customer Requirements
Requirements Analysis
Technical Projects
Industrial Environment
Project Implementation
Customer Training
Solution Design
English
French
Spanish
German

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