Customer Engineer
- Quebec, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
ABOUT US
Lantek is a leading multinational company in software solutions for the industrial sector, specialized in Industry 4.0 a nd digital transformation .
With over400 professionalsand presence in 16 countries , we are committed to continuous innovation to optimize manufacturing processes on a global scale.
About The Role
As part of the Operations team, this Customer Engineer role will be responsible providing technical support to customer-users based on their needs, related to our products and services (CAD/CAM and MES/ERP solutions). This includes supporting the full software lifecycle: from implementation and user training to incident resolution.
Duties & Responsibilities
The main duties are:
- Consult, specify, install, configure, and provide support on issues related to our software (CAD/CAM and MES/ERP).
- Support and implement small/medium customer projects.
- Define solutions in exchange with customers.
- Create specifications according to the customer’s requirements.
- Gathering and analysing customer requirements for new software installations or upgrades.
- Train customers and employees in Lantek systems (on-site and online).
- Technical background, preferably Computer Engineering or IT field.
- Experience in technical projects involving software in an industrial environment.
- Knowledge of Lantek systems would be desirable.
- Native English Speaker. Knowledge of French will be highly valued. Other languages, such as Spanish or German, are a plus.
- Good interpersonal skills.
- Ability to understand and evaluate customer expectations.
- Customer oriented-approach.
- Goal-oriented work within the framework of project implementation.
- Willingness to travel.
More about this job
Responsibilities
Provide technical support for Lantek’s CAD/CAM and MES/ERP products throughout the software lifecycle, including implementation, configuration, training, and incident resolution. Work with customers to define solutions, gather and document requirements, and support small- and medium-sized projects.
Requirements
A technical background, preferably in computer engineering or IT, and experience with software projects in an industrial environment are sought; knowledge of Lantek systems is desirable. The role requires native-level English, strong interpersonal and customer-oriented skills, the ability to understand customer expectations, goal-oriented project work, and willingness to travel; French is highly valued and Spanish or German is a plus.
Skills
- Technical Support
- CAD/CAM
- MES/ERP
- Software Implementation
- Software Configuration
- Incident Resolution
- Customer Requirements Analysis
- Project Implementation
- Customer Training
- Customer Relationship Skills
- Solution Design
- Technical Project Experience
- English
- French
- Willingness to Travel
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
- Software
- Manufacturing
- Engineering
Keywords
- Industry 4.0
- Digital Transformation
- Manufacturing
- CAD/CAM
- MES/ERP
- Software Solutions
- Technical Support
- Software Lifecycle
- Software Implementation
- Software Installation
- Software Upgrades
- Software Configuration
- Incident Resolution
- Customer Requirements
- Requirements Analysis
- Technical Projects
- Industrial Environment
- Project Implementation
- Customer Training
- Solution Design
- English
- French
- Spanish
- German