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Added 29 mins ago
R
Stock Associate-Retail
Roots
Thunder Bay, ON
- Temporary
…customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All…
Added 58 mins ago
SP
Beauty Manager, Hourly Part Time Day
SDM Parke & Parke (Durrani Pharmacies Ltd)
Hamilton, ON
- Part-time
Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build…
Added 1 month ago
DG
Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Red Deer, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 45 mins ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 1 hour ago
RG
Food Service / Environmental Service-Manager
Responsive Group Inc.
Prescott, ON
- Full-time
The Food/Environmental Services Manager reports to the Executive Director and provides leadership in all aspects of the dietary and environmental operation within established legislative…
Added 1 hour ago
FB
Health & Safety Support Manager
Flogas Britain
Field, BC
- Full-time
As a Health and Safety Support Manager you shall support the Head of Occupational Health & Safety in the development and implementation of the Flogas Britain to deliver effective HSE…
Added 2 hours ago
FP
Restaurant manager
Freshslice Pizza
Geraldton, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 2 hours ago
EC
Technician - Part Time - Halifax
Encore Canada
Halifax, NS
- Part-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 3 hours ago
PH
Restaurant manager
Pizza Hut Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 3 hours ago
FR
Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON · Scarborough, ON
- Full-time
Responsible for reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the Property Manager as required
Added 3 hours ago
J
CLSU Manager (Commercial Support) - Insurance
JobsMedia.io
Toronto, ON
- Full-time
Active RIBO license required
Added 3 hours ago
TH
Restaurant manager
Tim Hortons Québec
Bracebridge, ON
- Full-time
Added 3 hours ago
TH
Restaurant manager
Tim Hortons Québec
Mississauga, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 3 hours ago
TH
Restaurant assistant manager
Tim Hortons Québec
Niagara Falls, ON
- Full-time
Added 3 hours ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Must have good interpersonal and communication skills (oral)
Added 4 hours ago
KC
Restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Winkler, MB
- Full-time
Added 4 hours ago
SH
Security Officer
Shared Health-Soins Communs
Brandon, MB
- Full-time
Completes necessary notification to manager or supervisor when identifies defective or broken, unsafe equipment or infrastructure while performing the duties of the protection officer. This…
Added 4 hours ago
KC
Restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Bathurst, NB
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 4 hours ago
SH
Clerk III - Health Information
Shared Health-Soins Communs
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 4 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 4 hours ago
GR
Store Manager - Karl Lagerfeld Paris
GIII Retail Group
Calgary, AB
- Full-time
At Karl Lagerfeld Paris, our people bring the brand to life. We create engaging retail experiences that help customers express their individual style with confidence. Our success is driven…
Added 4 hours ago
NB
Associate
National Bank of Canada
Victoria, BC
- Temporary
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 hours ago
NB
Regional Sales Director Equipment Finance Vendor Sales
National Bank of Canada
Montreal, QC
- Full-time
Operations, Risk and other supporting teams to deliver a consistent client
Added 5 hours ago
ON
Assistant Manager - Toronto Premium
Old Navy
Georgetown, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 6 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.

Larga Baffin Ltd.

Client Care Supervisor

Ottawa, ON, Canada

$29.66 CAD / hour · Full-time

Apply on easyapply.co About employer

Applications open in a new tab.

Job details

Pay: $29.66 CAD / hour
Job type: Full-time
Apply by: Dec 9, 2026
Experience: years experience in a customer service position with at least 3 years of
Posting language: English
Posted: Oct 19, 2026

Original job description

Position Overview

Reporting to the Manager of Client Care, the Client Care Supervisor will assist the department with it’s Front Desk operations. Duties include, but are not limited to, ensuring effective delivery of Larga’s client service standards, assisting with the implementation of policies and procedures, training, supporting and motivating staff to ensure they deliver optimal customer service and assisting with scheduling activities. This position is required to participate in rotational on-call shifts.

Larga Baffin is a fast paced and stressful environment as we accommodate a high volume of clients

requiring medical care not provided in their home communities. The ideal candidate must be able to operate in a dynamic and ever-changing environment.

Key Responsibilities

Supervision of Staff

· Communicates expectations of roles and ensures that delivery of quality service is top of mind for everyone.

· Assists in maintaining accountability among staff to deliver quality customer service by ensuring they adhere to customer service standards and departmental practices and procedures.

· Provides support and input to the Manger on performance management issues and activities.

· Assists in the management of escalated staff issues or concerns i.e. absenteeism, punctuality, discipline, etc.

· Ensures staff are following Larga Baffin’s Health & Safety standards and security protocols and procedures.

· Maintains open lines of communication with all employees to facilitate both positive and constructive feedback on performance.

· Reviews electronic time sheets for all department staff to ensure accuracy.

Training of Staff

· Assists the Manager with the execution and monitoring of training and development activities for the Front Desk team ensuring staff are fully trained in their roles.

· Ensure staff are fully trained in completing the daily checklist and ensuring they are understanding the tasks being assigned.

· Training the staff on customer service protocols for our clients at the front desk.

· Training staff on Nomadis and ensuring they understand the program and making updates in the system.

· Developing and training staff on emergency protocols such as Fire Safety Plan and Emergency Evacuation Plans.

· Be trained in AP and act as a back-up in AP as needed.

Front Desk Operations

· Responds to client needs and queries by demonstrating a personal commitment to client service.

· Assists the Manager with creating and implementing Larga’s customer service standards within the department; provides suggestions to the Manger for improving procedures and/or protocols.

· Ensures check-in and check-outs are processed properly and that all arriving and departing clients are served in a timely manner with courtesy.

· Works closely with other departments (Facilities & Transportation, Food Services etc.) to ensure client care staff are following established cross-department workflows.

· Acts as an escalated point of contact for client complaints and/or issues; facilitates protocols for issuing warnings and ejections.

· Advises the Manager of any security issues; provides suggestions or input on security protocols or procedures as necessary.

· Assists Referrals with queries or issues; ensures proper protocols for collecting necessary documentation and travel arrangements are being followed.

· Assists front desk staff with issues or queries from external partners i.e. OHSNI, Government of Nunavut (Medical Travel), Hospitals, etc.; works to ensure communication between external partners and Larga Baffin is effective and clear.

· Assists the Manager in working with local partner hotels to secure accommodations for clients during peak periods.

· Monitors the accuracy, completion and necessary follow-up of daily log activities; completes follow-up activities as necessary.

· Assists in developing the schedule for Front Desk and Referral staff.

· Acts as a back-up for Front Desk to cover staff shortages and meet operational requirements.

· Maintains a standard of punctuality and reliability across the department.

Minimum Job Requirements

· 5-7 years experience in a customer service position with at least 3 years of supervisory or team lead experience.

· Post-Secondary education in Hospitality & Tourism, or related field.

Knowledge, Skills & Abilities

· Knowledge of Inuit culture and values is considered an asset.

· Demonstrates a strong orientation and passion for customer service; shows patience and maturity to tactfully and diplomatically interact with clients, visitors and staff.

· Ability to handle escalated or emergency client issues i.e., discipline, facilitating warning and ejection process’s, etc.

· Ability to analyze and interpret the needs of clients and offer the appropriate options and solutions necessary.

· Ability to supervise employees by maintaining accountability among staff, coordinating work assignments, and motivating and training staff to confidently perform their roles.

· Capable of managing multiple priorities and working under pressure.

· Strong training, coaching and mentoring skills are essential.

· Ability to build and maintain strong relationships with other members of the management team, external providers, and clients.

· Strong organization/decision-making skills and an aptitude for problem solving.

· Highly flexible, with solid interpersonal and communication skills that allow one to work effectively in a diverse working environment.

· Ability to effectively communicate both verbally and in writing.

· Strong knowledge of MS Office Software (Word, Excel, PowerPoint, Outlook, etc.).

· Working knowledge and/or experience with a CRM system would be considered an asset.

· First Aid/CPR/AED certified (or a willingness to learn).

· Workplace Hazardous Materials Information System (WHIMIS) trained (or willingness to learn).

· Ability to work on-call shifts when necessary.

Preferred Qualifications

· Beneficiary status with the ability to speak Inuktitut would be considered an asset.

· Previous experience working in a medical or care facility would be considered an asset.

· Previous experience working in an Inuit organization would be considered an asset.

Work Conditions

· Flexible hours, including nights, weekends, and holidays

· Interaction with employees, management, and the public at Larga Baffin

· Operation of desktop computer and peripherals

· Larga Baffin offers a competitive total compensation package. Employees are provided with an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance.

· Larga Baffin also offers a Group RRSP benefit plan for eligible staff.

· Larga Baffin provides paid sickness, personal leave days, and a 24/7 confidential Employee and Family Assistance Plan.

· Vacation (earn 2 weeks/year).

Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin as a mandatory condition of employment.

Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for re-location costs.

Apply on easyapply.co About employer

More about this job

Responsibilities

The Client Care Supervisor at Larga Baffin will supervise and train Front Desk staff, ensure client service standards are met, and handle escalated client and staff issues. They will also help create schedules, monitor daily logs, and coordinate with partner agencies and hotels.

Requirements

Candidates need 5-7 years of customer service experience with at least 3 years of supervisory or team lead experience, and post-secondary education in Hospitality & Tourism or a related field. Strong training, communication, and problem-solving skills, MS Office skills, and willingness to work on-call, nights, weekends and holidays are needed.

Skills

Nomadis
CRM systems
MS Office (Word, Excel, PowerPoint, Outlook)
First Aid
CPR
AED
WHMIS
Staff training and coaching
Scheduling
Timesheet review
Conflict resolution
Escalation management
Emergency protocols (fire safety, evacuation)
Customer service standards
Client complaint handling
Stakeholder communication
Accommodation coordination
Decision-making
Problem solving
Inuit culture knowledge
Inuktitut (asset)

Benefits

Major medical coverage
Dental coverage
Employee life insurance
Group RRSP
Paid sickness and personal leave
Employee and Family Assistance Plan
Vacation

Keywords

Client Care Supervisor
Front Desk supervisor
customer service supervisor
team lead
medical travel
Nomadis
CRM
MS Office
Excel
Word
Outlook
PowerPoint
staff training
scheduling
on-call
Inuit culture
Inuktitut
WHMIS
First Aid
CPR

Seniority

Senior

Perks

Generous paid time off
Retirement plan

Licences and certifications

First Aid
CPR
AED

Tools

Nomadis
MS Office
CRM system
desktop computer

Languages

English

Fields of study

Hospitality & Tourism

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Work requirements

Jobs in Canada