Field technician
- Windsor, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- At least 3years of relevant experience
- Posting language
- English
- Posted
Original job description
The Field Technician will be expected to support Laserax’s customers by offering technical assistance. He or she will carryout service contracts and resolve service issues related to the products. The candidate is required to travel nationally toinstall, commission, repair and service systems and/or troubleshoot remotely.
Responsability
- Remote Support (On-site when required) intervention to diagnose and repair alarms and failures
- Programming and troubleshooting of PLC, HMI and Drive
- Debugging and recalibrate laser systems
- Participate in the start-up and integration of Laserax systems
- Provide technical assistance over the phone and by email
- Populate and manage the after-sales database
- Maintain rigorous and regular follow-up with requesting customers
- Train the client's on-site operations staff
- Identify customer needs for service contract purposes during customer visits.
Qualifications
- Education in engineering or any other training and/or experience deemed relevant
- At least 3years of relevant experience
- Be available for national and international travel
- Have a valid driver's license and passport.
- Good knowledge of Allen Bradley and Siemens PLC
- Good knowledge of electrical wiring and reading schematics
- Able to easily interact with customers
- Strong ability to interact and communicate with different customers and colleagues internationally
- Ability to perform multiple types of tasks
- Analytical mind for problem solving
- Being able to work under pressure
More about this job
Responsibilities
Provide remote and on-site technical support, diagnose and repair system alarms and failures, and install, commission, integrate, and service Laserax systems. Support customers through follow-up, after-sales record management, staff training, and identification of service contract needs.
Requirements
Requires at least three years of relevant experience, with education in engineering or other relevant training or experience. Candidates must be available for national and international travel, hold a valid driver's license and passport, and have knowledge of Allen-Bradley and Siemens PLCs, electrical wiring, and schematics.
Skills
- Technical Support
- PLC Programming and Troubleshooting
- HMI Troubleshooting
- Drive Troubleshooting
- Electrical Wiring
- Reading Electrical Schematics
- Laser System Debugging and Calibration
- System Installation and Commissioning
- System Integration
- Fault Diagnosis and Repair
- Customer Communication
- Problem Solving
- After-Sales Support
- Customer Training
- Allen-Bradley PLCs
- Siemens PLCs
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Manufacturing
- Trades
- Customer Service & Support
Keywords
- Laserax
- Field Technician
- Technical Assistance
- Remote Support
- On-Site Service
- Service Contracts
- PLC
- HMI
- Drives
- Allen-Bradley
- Siemens
- Electrical Wiring
- Electrical Schematics
- Laser Systems
- Debugging
- Calibration
- Installation
- Commissioning
- System Integration
- Troubleshooting
- Alarms and Failures
- After-Sales Database
- Customer Training
- Customer Service
- Machinery Manufacturing
- National Travel
- International Travel