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LASIK MD

Conseiller(ère) aux relations clients

Laval, QC, Canada

Job type: Full-time
Posting language: English · French
Posted: Sep 18, 2026

Apply About employer

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Original job description

English section of this bilingual listing.

CLINICAL PATIENT ADVISOR

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

We are seeking a high-performing, people-oriented communicator to join our medical clinic team as a Clinical Patient Advisor. In this role, you will act as a trusted point of contact for prospective patients who have completed a consultation for a vision correction procedure (LASIK or IOL surgery), helping them navigate to a confident decision.

Free LASIK surgery, three weeks of vacation, three sick days, one floater day, and one wellness day
Group insurance plan, telemedicine services, group RRSP with an employer contribution, and a structured incentive bonus
Ongoing training focused on a consultative approach to clinical care and services for patients

YOUR TASKS AT A GLANCE

Support patients throughout their journey and play a key role in their decision-making process, while contributing to the clinic’s growth and achieving patient conversion goals.
Meet with prospective patients immediately following their pre-operative assessment
Serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
Clarifying information they received from the medical team
Helping patients navigate their decision with clarity, compassion, and confidence
Clearly and transparently present vision correction options, benefits, and financial aspects
Guide patients through pricing options and payment methods
Adapt your communication approach to match each patient’s mindset, concerns, and motivations
Book surgery dates and coordinate logistics
Maintain accurate records in the patient file and follow compliance standards
Maintain a high rate of patient follow-through to treatment using trust-building strategies and proactive, personalized follow-ups
Record short, personalized video messages, voice messages or calls to patients as reminders, or warm touchpoints to improve treatment follow-through, as required

A CLEAR VIEW OF YOUR ASSETS

You are warm, poised, and engaging, and people trust you easily
You understand how to guide someone from hesitation to clarity, through presence and insight
You are highly articulate and have experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching
You understand timing and verbal pacing. You know when to reassure, when to listen, and when to help someone make the next move
You’re comfortable discussing pricing with discretion and professionalism
You’re detail-oriented and organized. Someone who can juggle multiple files while staying focused
You are results-oriented and able to work independently as well as collaboratively
At least two years of experience in consultative sales, client development, or any results-driven role is considered an asset.
Experience in the medical, aesthetic, optical, or luxury service sectors is considered an asset.
You have excellent communication skills, you speak English et français également (advanced intermediate level of English required due to the nature of the tasks or interactions with our English-speaking patients).
Schedule: You are available to work Monday through Thursday 7:15 am to 8:00 pm, Friday 7:15 am to 5:00 pm and Saturday from 7:45 am to 6:30 pm on a rotation basis (1 Saturday out of 3).
Important: You are available to travel to our clinics located in the GMA for training and/or work.

FROM OUR POINT OF VIEW

If you believe you are the right candidate for this position and are eager to join a passionate, dedicated team, we encourage you to apply today.

Join our team, where our Great Place to Work® certification reflects our commitment to creating a culture of support and inclusion for every member of our organization.

#VG1

Read the full bilingual original

CONSEILLER(ÈRE) CLINIQUE AUX PATIENTS

Note : Le masculin est utilisé sans aucune discrimination et uniquement dans le but d’alléger le texte.

Travailler dans une clinique LASIK MD (une société affiliée à Groupe Vision), c’est contribuer à améliorer la vue des gens. C’est avoir le sentiment de la mission accomplie et du travail bien fait. C’est voir en direct le bonheur dans les yeux des patients et réaliser que vous avez changé leur façon de voir la vie. C’est aussi avoir la possibilité de bâtir une carrière stable et gratifiante à la hauteur de votre potentiel.

L’équipe de notre clinique médicale est à la recherche d’un conseiller clinique aux patients efficace, orienté vers les gens et doté d’excellentes compétences communicationnelles. Dans ce rôle, vous agirez comme personne-ressource de confiance auprès des patients potentiels ayant déjà eu une consultation pour une intervention de correction de la vue (LASIK ou chirurgie intraoculaire) afin de les aider à prendre une décision éclairée en toute confiance.

UN APERÇU DE VOS AVANTAGES

Poste permanent à temps plein (35 à 40 heures par semaine) Veuillez noter que les heures de travail hebdomadaires peuvent varier en fonction des besoins opérationnels et ne sont pas garanties.
Vous êtes admissible à une prime, incluant une prime de signature de 5 000 $.
Chirurgie LASIK gratuite, trois semaines de vacances, trois journées de maladie, une journée mobile et une journée de mieux-être
Régime d’assurance collective, services de télémédecine, REER collectif avec contribution de l’employeur et prime incitative structurée
Formation continue axée sur une approche consultative des soins et services cliniques aux patients

VOS TÂCHES EN UN COUP D’ŒIL

Accompagner les patients tout au long de leur parcours et jouer un rôle clé dans leur prise de décision, tout en contribuant à la croissance de la clinique et à l’atteinte des objectifs de conversion.
Rencontrer les patients potentiels immédiatement après leur évaluation préopératoire.
Faire le lien entre l’expertise clinique et la prise de décision personnelle, en donnant à l’information médicale une valeur claire et personnalisée.
Clarifier l’information reçue de l’équipe médicale.
Faire preuve de compassion et aider les patients à prendre leur décision en toute clarté et confiance.
Présenter de façon claire et transparente les options de correction visuelle, y compris leurs avantages et leurs aspects financiers.
Guider les patients à travers les options de tarification et les modes de paiement.
Adapter votre approche de communication à l’état d’esprit, aux préoccupations et aux motivations de chaque patient.
Réserver les dates de chirurgie et coordonner les aspects logistiques.
Consigner l’information requise avec exactitude dans les dossiers de patients et respecter les normes de conformité.
Maintenir un taux élevé de rétention des patients jusqu’au traitement grâce à des stratégies fondées sur la confiance et à des suivis proactifs et personnalisés.
Au besoin, enregistrer de courts messages vidéo personnalisés et des messages vocaux ou effectuer des appels de rappel auprès des patients afin de favoriser leur rétention jusqu’au traitement.

UNE VUE CLAIRE DE VOS ATOUTS

Vous êtes une personne chaleureuse, posée et captivante, et les gens vous font facilement confiance.
Vous savez comment aider une personne à passer de l’hésitation à la prise de décision éclairée grâce à votre présence et à votre perspicacité.
Vous vous exprimez avec aisance et possédez de l’expérience dans des rôles impliquant une forte dimension relationnelle, comme le service à la clientèle, les soins de santé, l’esthétique, l’hôtellerie ou l’accompagnement personnalisé.
Vous comprenez l’importance du moment et du rythme dans une conversation. Vous savez quand rassurer, quand écouter et quand aider une personne à passer à l’étape suivante.
Vous êtes à l’aise de discuter de prix avec discrétion et professionnalisme.
Vous avez le souci du détail et un bon sens de l’organisation. Vous êtes capable de gérer plusieurs dossiers à la fois sans perdre votre concentration.
Vous êtes orienté vers les résultats et capable de travailler de façon indépendante ou en équipe.
Au moins deux ans d’expérience en vente-conseil, en prospection de clientèle ou dans tout rôle axé sur les résultats constituent un atout.
Une expérience liée à des services haut de gamme, ou dans les secteurs médical, esthétique ou optique constitue un atout.
Vous avez d'excellentes aptitudes en communication, vous parlez français et maîtrisez l'anglais de niveau intermédiaire avancé en raison de la nature des tâches ou d'interactions avec nos patients anglophones.
Important: Vous pouvez vous déplacer pour la formation et/ou le travail à nos cliniques de la région métropolitaine de Montréal.
Horaire: Vous êtes disponible pour travailler du lundi au jeudi de 7h15 à 20h00, le vendredi de 7h15 à 17h00 alternance jour et soir ainsi que le samedi de 7h45-18h30 en rotation (1 samedi sur 3).

NOTRE POINT DE VUE

Si vous pensez être le candidat idéal et avez envie de vous joindre à une équipe passionnée et dévouée, nous vous invitons à postuler dès aujourd’hui.

Joignez-vous à notre équipe et voyez pourquoi notre certification Excellent lieu de travail^MD est le reflet de notre engagement à créer une culture de soutien et d’inclusion pour chaque membre de notre entreprise.

CLINICAL PATIENT ADVISOR

A LOOK AT OUR BENEFITS

A permanent, full-time position (35 to 40 hours per week)
Free LASIK surgery, three weeks of vacation, three sick days, one floater day, and one wellness day
Group insurance plan, telemedicine services, group RRSP with an employer contribution, and a structured incentive bonus
Ongoing training focused on a consultative approach to clinical care and services for patients

YOUR TASKS AT A GLANCE

Support patients throughout their journey and play a key role in their decision-making process, while contributing to the clinic’s growth and achieving patient conversion goals.
Meet with prospective patients immediately following their pre-operative assessment
Serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
Clarifying information they received from the medical team
Helping patients navigate their decision with clarity, compassion, and confidence
Clearly and transparently present vision correction options, benefits, and financial aspects
Guide patients through pricing options and payment methods
Adapt your communication approach to match each patient’s mindset, concerns, and motivations
Book surgery dates and coordinate logistics
Maintain accurate records in the patient file and follow compliance standards
Maintain a high rate of patient follow-through to treatment using trust-building strategies and proactive, personalized follow-ups
Record short, personalized video messages, voice messages or calls to patients as reminders, or warm touchpoints to improve treatment follow-through, as required

A CLEAR VIEW OF YOUR ASSETS

You are warm, poised, and engaging, and people trust you easily
You understand how to guide someone from hesitation to clarity, through presence and insight
You are highly articulate and have experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching
You understand timing and verbal pacing. You know when to reassure, when to listen, and when to help someone make the next move
You’re comfortable discussing pricing with discretion and professionalism
You’re detail-oriented and organized. Someone who can juggle multiple files while staying focused
You are results-oriented and able to work independently as well as collaboratively
At least two years of experience in consultative sales, client development, or any results-driven role is considered an asset.
Experience in the medical, aesthetic, optical, or luxury service sectors is considered an asset.
You have excellent communication skills, you speak English et français également (advanced intermediate level of English required due to the nature of the tasks or interactions with our English-speaking patients).
Schedule: You are available to work Monday through Thursday 7:15 am to 8:00 pm, Friday 7:15 am to 5:00 pm and Saturday from 7:45 am to 6:30 pm on a rotation basis (1 Saturday out of 3).
Important: You are available to travel to our clinics located in the GMA for training and/or work.

FROM OUR POINT OF VIEW

If you believe you are the right candidate for this position and are eager to join a passionate, dedicated team, we encourage you to apply today.

Join our team, where our Great Place to Work® certification reflects our commitment to creating a culture of support and inclusion for every member of our organization.

#VG1

Apply About employer

More about this job

Responsibilities

The Clinical Patient Advisor acts as a trusted point of contact for patients, guiding them through vision correction options and financial decisions after their pre-operative assessment. They are responsible for booking surgery dates, maintaining accurate patient records, and ensuring high patient retention through proactive follow-ups.

Requirements

Candidates should have at least two years of experience in consultative sales or client-facing roles, preferably in medical, aesthetic, or luxury service sectors. Excellent communication skills in both French and English are required to effectively interact with a diverse patient base.

Skills

Customer service
Consultative sales
Patient care
Communication
Relationship management
Conflict resolution
Organization
Time management
Attention to detail
Medical terminology
Sales prospecting
Problem solving
Interpersonal skills
Data entry
Compliance

Benefits

Free LASIK surgery
Three weeks of vacation
Three sick days
One floater day
One wellness day
Group insurance plan
Telemedicine services
Group RRSP with employer contribution
Structured incentive bonus
Ongoing training

Visa sponsorship

Not detected in the job text

Keywords

LASIK
Vision correction
Clinical patient advisor
Consultative sales
Patient conversion
Medical clinic
Client services
Aesthetics
Healthcare
Hospitality
Patient retention
RRSP
Telemedicine
Pre-operative assessment
Surgery coordination
Compliance
Customer experience
Relationship building
Sales targets
Professionalism

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