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Last Frontier Heliskiing

Lodge Manager

Canada

Job type: Contract
Experience: Minimum 2+ years experience in a similar management role, preferably in a remote lodge or resort
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Summary

As Lodge Manager, you are responsible for the overall leadership, performance, and day-to-day operation of Bell 2 Lodge. This is a senior, hands-on role requiring full operational oversight, strong leadership, and a commitment to delivering exceptional guest experiences across all areas of the property.

This is a year-round position spanning two highly distinct operations. In the summer season, the lodge operates as a hotel, restaurant, and gas station servicing transient tourists and mining industry clients. In the winter season, the lodge transforms into Last Frontier Heliskiing, providing a premium, all-inclusive resort experience for high-end international guests staying five nights or more.

The Lodge Manager assumes full responsibility for lodge operations, ensuring they are safe, guest-focused, and financially efficient. This role requires a minimum two-year commitment and is suited to a candidate who thrives in a remote environment, can adapt to seasonal operational shifts, and leads by example in a multi-department setting.

Essential Duties & Responsibilities

Leadership & Team Management – Take a lead on all aspects of team leadership, including recruitment,
scheduling and performance monitoring. Supervise, mentor, and delegate responsibilities across all lodge
departments, fostering a positive, professional, and collaborative work environment
Guest Experience & Hosting – Actively engage with guests, ensuring exceptional service standards,
handling complaints, and acting as the primary point of contact during their stay
Seasonal Operations Management – Oversee and adapt operations between summer hotel/roadside
services and winter heliskiing resort operations, ensuring consistency in quality and service delivery
Financial Oversight & Administration – Manage lodge accounting, including reservations, billing, payroll
coordination, expenses, and reconciliations. Ensure all financial reporting is accurate and completed on
time
Inventory & Cost Control – Monitor stock levels across all departments, manage ordering, and ensure
effective inventory control to maximize profitability and minimize waste
Health & Safety Compliance – Ensure all lodge operations meet or exceed WorkSafeBC standards and
maintain compliance with all applicable regulations and emergency response plans
Operations & Logistics – Manage the logistics of operating in a remote environment, including timely
procurement, supplier coordination, and transportation of goods and equipment
Interdepartmental Coordination – Maintain strong communication with Ski Operations, Head Office,
suppliers, and all lodge departments to ensure seamless operations
Reservations & Systems Management – Oversee reservations, PMS/POS systems, reporting, and ensure
accuracy of guest accounts and operational data
Training & Standards – Implement training programs and enforce policies and procedures to maintain high
operational and service standards
Guest Services & Concierge Oversight – Ensure all guest needs, special requests, and expectations are
anticipated and met at a high level
Heliskiing Operations Support (Winter) – Work closely with the Guiding Manager and Head Office to
support ski operations and ensure an exceptional guest experience aligned with brand standards
Incident Response – Thoroughly familiarize yourself with our Incident Response Plan and take an active
lead in coordinating base response in the event of an emergency
Sales & Representation – Act as an ambassador for the business and identify opportunities to promote and
sell Bell 2 Lodge and Last Frontier Heliskiing experiences
Maintain a professional, punctual, and well-presented appearance at all times
All other duties as assigned by the General Manager

Required Skills & Experience

Minimum 2+ years experience in a similar management role, preferably in a remote lodge or resort
environment
Experience in luxury hospitality, or high-end guest service environments an asset
Background in a similar lodge or resort setting is preferred
Previous experience in a heliskiing or cat skiing operation a strong asset
Proficient in Google Suite and Microsoft Office, particularly Excel, Word, and Outlook
Experience with PMS and POS systems, including troubleshooting front and back-end issues
Knowledge of payroll systems (e.g., Push Payroll) is an asset
Strong leadership, team management, and conflict resolution skills
Excellent communication and interpersonal skills
Strong financial acumen, including budgeting, reporting, and cost control
Advanced organizational and multitasking abilities with exceptional attention to detail
Ability to balance competing demands and prioritize a large workload effectively
A flexible and collaborative approach, with a proactive and solution-oriented mindset
Strong problem-solving skills with ability to think clearly and confidently make decisions under pressure
Ability to work independently and as part of a leadership team
Ability to appropriately balance work & social life, particularly in a remote live-in environment
Hospitality, Tourism, Business, or Management qualifications are an asset
Serving It Right certification required; Food Safe and First Aid certifications are assets
Full valid driver’s license required
Multiple languages are an asset
Passion for outdoor adventures and alpine environments is welcomed!

Working conditions

This is a year-round, live-on-site position based in remote Northern BC. Working rotations are based on a 3- week on, 1-week off schedule, working 10 hours per day whilst on rotation.

Lodging and all meals are provided whilst on rotation. All staff are required to leave the lodge during their scheduled time off, and transport between the lodge and Terrace is provided. During the heliskiing season, alternative transport to Smithers can also be provided, where subsidized accommodation for your scheduled time off is available (winter only). Please note we are unfortunately not able to accommodate pets.

This type of work environment is challenging and demanding. The people who thrive here are intrinsically motivated by a passion for service, take pride in everything they do, and have a genuine interest in how all aspects of lodge operations come together to create meaningful experiences for our guests.

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More about this job

Responsibilities

The Lodge Manager is responsible for the overall leadership, performance, and day-to-day operations of the lodge, including managing seasonal transitions between summer hotel services and winter heliskiing operations. This role involves overseeing team management, financial administration, inventory control, and ensuring high standards of guest service and safety compliance.

Requirements

Candidates must have at least two years of experience in a similar management role, preferably in a remote lodge or resort environment. Proficiency in office software, PMS/POS systems, and strong leadership and financial acumen are required, along with relevant certifications like Serving It Right.

Skills

Leadership
Team management
Financial oversight
Inventory control
Guest experience
Operations management
Conflict resolution
Communication
Problem-solving
Budgeting
Reporting
Logistics
Health and safety compliance
Hospitality management
Customer service

Benefits

Lodging provided
Meals provided
Transportation provided

Visa sponsorship

Not detected in the job text

Keywords

Lodge Manager
Hospitality
Heliskiing
Resort Management
Operations Management
Financial Reporting
Inventory Control
WorkSafeBC
Google Suite
Microsoft Office
PMS
POS
Payroll
Customer Service
Logistics
Team Leadership
Budgeting
First Aid
Food Safe
Serving It Right
Remote Environment
Tourism
Guest Relations
Incident Response
Staff Recruitment

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