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Added 33 mins ago
CH
Director of Sales and Marketing - Element by Westin - Downtown - Calgary, AB
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
The Element by Westin Calgary Downtown and Concord Hospitality is seeking a driven and strategic Director of Sales and Marketing to lead our sales efforts and elevate our market presence.…
Added 48 mins ago
TC
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
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Building sales and profits, which in turn build your value, professionally and financially.

Laura Canada

Assistant Manager-Customer Experience Lead

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Working hours: 24 hours per week
Posting language: English · French
Posted: Oct 14, 2026

Original job description

English section of this bilingual listing.

Reports to: Store Manager Department: Operations

As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor awareness and is knowledgeable about our product. Contributes to achieve all key financial objectives established by Laura Canada. Assists the Store Manager in fostering a vibrant, fun, energetic and enjoyable store environment. Acts as a back-up to the Store Manager.

Critical Functions

Customer Service
Observes and coaches team members’ behaviours to maintain high standards of customer service and product knowledge.
Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.
Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and Ship to Home.
Fosters a vibrant, fun, energetic and enjoyable store environment.
Floor Leadership
Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
Continually monitors traffic trends and reacts in a timely manner.
Identifies team members’ issues and communicates them to the Store Manager.
Business Management
Assists the Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists the Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued.
Assists the Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Assists the Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, Ship to Home) accurately and in a timely manner.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
Store Performance

Contributes to achieve all key financial objectives established by Laura Canada:

Sales
Closing ratio
Hours
Shrink
Dollars per transaction
Units per transaction

Additional Responsibilities

- Completes all assigned administrative functions with accuracy and in a timely manner.
- Follows all P.O.S. procedures as per Company direction.
- Is required to secure and protect any confidential customer and team members’ information.
- Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources)

Requirements

- Contagious passion for fashion and customer service
- A minimum of 1 year of experience as Sales Associate preferred
- Proven leadership and passion for coaching and developing others
- Ability to create a positive work environment where team members are motivated to learn and grow.
- Excellent communication and interpersonal skills
- Demonstrates initiative on an on-going basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner.

Working Conditions and Environment

Full-time or regular part-time status (minimum of 24 hours per week), based on business needs.
Available to work days, nights and weekends
Extended hours during the Christmas Season and special events (e.g. Family & Friends, Black Friday weekend)
Participates in inventory twice per year, all training sessions and staff meetings.
Works in a standing/walking position.
Lifts approximately 20-30 lbs of product/boxes, when required.
Uses ladders as required.

Read the full bilingual original

Joignez-vous à notre équipe pour réaliser votre plein potentiel professionnel!

Nous sommes des gens proactifs qui ont une façon de penser et de travailler qui sort des sentiers battus et qui ne reculent devant rien pour faire briller les marques emblématiques Laura et Melanie Lyne!

Entreprise privée située à Laval, au Québec, avec une vision centrée sur l'innovation et l'optimisation des expériences employés et clients, nous continuons à aider des générations de femmes canadiennes à se sentir bien et à leur avantage.

Customer Experience Lead

Reports to: Store Manager Department: Operations

Role Summary

As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor awareness and is knowledgeable about our product. Contributes to achieve all key financial objectives established by Laura Canada. Assists the Store Manager in fostering a vibrant, fun, energetic and enjoyable store environment. Acts as a back-up to the Store Manager.

Critical Functions

Customer Service
Observes and coaches team members’ behaviours to maintain high standards of customer service and product knowledge.
Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.
Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and Ship to Home.
Fosters a vibrant, fun, energetic and enjoyable store environment.
Floor Leadership
Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
Continually monitors traffic trends and reacts in a timely manner.
Identifies team members’ issues and communicates them to the Store Manager.
Business Management
Assists the Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists the Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued.
Assists the Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Assists the Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, Ship to Home) accurately and in a timely manner.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
Store Performance

Contributes to achieve all key financial objectives established by Laura Canada:

Sales
Closing ratio
Hours
Shrink
Dollars per transaction
Units per transaction

Additional Responsibilities

- Completes all assigned administrative functions with accuracy and in a timely manner.
- Follows all P.O.S. procedures as per Company direction.
- Is required to secure and protect any confidential customer and team members’ information.
- Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources)

Requirements

- Contagious passion for fashion and customer service
- A minimum of 1 year of experience as Sales Associate preferred
- Proven leadership and passion for coaching and developing others
- Ability to create a positive work environment where team members are motivated to learn and grow.
- Excellent communication and interpersonal skills
- Demonstrates initiative on an on-going basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner.

Working Conditions and Environment

Full-time or regular part-time status (minimum of 24 hours per week), based on business needs.
Available to work days, nights and weekends
Extended hours during the Christmas Season and special events (e.g. Family & Friends, Black Friday weekend)
Participates in inventory twice per year, all training sessions and staff meetings.
Works in a standing/walking position.
Lifts approximately 20-30 lbs of product/boxes, when required.
Uses ladders as required.

Laura Canada est une entreprise familiale iconique qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité partout au Canada.

Nous sommes fiers d’employer plus de 2 000 collègues dévoués et d’exploiter plus de 140 magasins ainsi que laura.ca et melanielyne.com.

Notre succès repose sur l’engagement inconditionnel de notre équipe à offrir une expérience client exceptionnelle tout en incarnant nos valeurs d’intégrité, de respect, d’esprit d’équipe, de performance et de passion.

Chez Laura Canada, l’expérience client exceptionnelle est motivée par notre engagement à offrir une expérience exceptionnelle à nos employés.

Apply About employer

More about this job

Responsibilities

Lead and coach Sales Associates to deliver exceptional customer service, build customer relationships, maintain product and fashion knowledge, and create an energetic store environment. Support the Store Manager with sales-floor leadership, visual merchandising, marketing and operational directives, inventory tasks, and achievement of financial objectives.

Requirements

A minimum of one year of Sales Associate experience is preferred, along with a strong passion for fashion and customer service and demonstrated leadership and coaching ability. Candidates should communicate effectively, motivate and develop team members, show initiative, adapt to change, and be available for varied shifts, weekends, and seasonal extended hours.

Skills

Customer Service
Fashion Knowledge
Team Leadership
Coaching And Development
Sales Floor Leadership
Clienteling
Visual Merchandising
Inventory Management
Communication
Interpersonal Skills
Sales Performance Monitoring
Point-Of-Sale Procedures
Loss Prevention
Time Management
Adaptability
Initiative

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Fashion
Sales Associates
Team Coaching
Clienteling
Loyalty Programs
Ship To Home
Sales Floor Leadership
Fitting Rooms
Zone Coverage
Visual Merchandising
Window Mannequins
Marketing Directives
Point Of Sale
Inventory Management
Markdowns
Product Transfers
Loss Prevention
Health And Safety
Sales Closing Ratio
Shrink
Dollars Per Transaction
Units Per Transaction

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