Jobs in Canada

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Added 11 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 11 mins ago
SD
Receiver, Hourly Full Time Day
Shoppers Drug Mart
Canmore, AB
- Full-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes.
Added 11 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 11 mins ago
MF
Senior manager, Investment Specialist
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Senior Manager, Investment Specialist is an investment professional responsible for developing and representing deep expertise in Mackenzie investment strategies and translating that…
Added 11 mins ago
AG
Superviseur média
Adelphi Group
Montreal, QC
- Full-time
Added 11 mins ago
J
Senior Product Manager, New Starts
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Director of Product Management, the Senior Product Manager will contribute to the product strategy for New Starts and own the roadmap that brings it to life. You will work…
Added 11 mins ago
S
Senior Android Software Engineer
Semperis
Remote, Canada
- Full-time
- Remote
…mobile team - hands-on individual contributor, not a people manager - shipping production features from day one alongside an iOS Engineering Team Lead, while protecting enterprises from…
Added 11 mins ago
CC
Assistant Store Manager
Canna Cabana
Calgary, AB · Edmonton Trail, Calgary, AB
- Full-time
Must have valid SellSafe Certification
Added 11 mins ago
C
Field and Infusion Nurse (RN)
Cencora
Vancouver, BC
- Full-time
Provide patient / Caregivers education based on product monographs and program protocols, individually or in groups
Added 11 mins ago
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Sales Representative- Manitoba
''
Winnipeg, MB
- Full-time
- Temporary
You will be part of McCain’s Western Canada Foodservice Sales team and report directly to an Area Sales Manager. The team works collaboratively with Category Management, Business…
Added 26 mins ago
Customer Care Representative
Laura Canada
Laval, QC
Reporting to the Manager of Customer Care, the Customer Service Representative is responsible for delivering an exceptional customer experience and maintaining a high level of customer…
Added 26 mins ago
Customer Experience Manager
Laura Canada
Saskatoon, SK
As part of Management, the Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping…
Added 26 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
NL · CRESTON, NL
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 26 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 26 mins ago
TH
ASSOCIATE MERCHANT
The Home Depot
Canada
- Full-time
…maintaining vendor relationships, marketing products, developing product line strategies, and reporting financial results. The Associate Merchant assists with making buying decisions for…
Added 26 mins ago
TH
Hardware Sales Associate : Part Time - SHAWNESSY
The Home Depot
Calgary, AB
- Part-time
…assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire…
Added 26 mins ago
SB
Wireless Sales Supervisor
Staples Business
Calgary, AB
- Part-time
…and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you…
Added 26 mins ago
SI
Master Cheese Maker and Continuous Improvement Lead
Saputo Inc.
Abbotsford, BC
- Full-time
Recipe design: Select ingredients, cheese-make parameters and finished product composition targets as a function of regulations, cost and product performance expectations;
Added 26 mins ago
HS
Account Executive, New Business
H2 Safety
Calgary, AB
- Full-time
…built. You will be given a target market, a defined offering, a manager who sells alongside you, and the tools to go get…
Added 26 mins ago
AH
Marketing Specialist
Accessible Hospitality Alliance
Canada
- Full-time
Coordinate marketing activities including product launches, promotional campaigns, events, and brand initiatives.
Added 26 mins ago
PP
Account Manager
Preston Phipps Inc
Dartmouth, NS
- Full-time
Meet booking targets, pipeline management and key account management goals
Added 26 mins ago
TD
restaurant manager
Top Dog Pizza & Donair.
Victoria, BC
- Full-time
Added 26 mins ago
JW
Manager, Inventory Management
Jamieson Wellness Inc.
Toronto, ON · Greater Toronto Area, Canada
- $80,550 to $120,850 CAD / year
- Full-time
Position Title: Manager, Inventory Management
Added 26 mins ago
S
Technical Trainer
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
▪ Work closely with Product Management, Product Knowledge, Development, Support, Project Delivery, and other subject matter experts to validate the technical accuracy and relevance of…
Added 26 mins ago
S
Technical Trainer
Survalent
Brampton, ON
- Full-time
▪ Work closely with Product Management, Product Knowledge, Development, Support, Project Delivery, and other subject matter experts to validate the technical accuracy and relevance of…

Laura Canada

Customer Care Representative

Laval, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Reporting to the Manager of Customer Care, the Customer Service Representative is responsible for delivering an exceptional customer experience and maintaining a high level of customer satisfaction for Laura and Melanie Lyne customers. The ideal candidate has strong communication and problem-solving skills, and is comfortable managing inbound phone inquiries, responding to customer emails, and providing support across multiple communication channels.

Critical Functions

Manage multiple communication channels simultaneously, including phone calls, emails, and live chat, while maintaining accuracy and responsiveness.
Maintain a customer-centric approach in all interactions, demonstrating professionalism, empathy, and a commitment to service excellence.
Resolve customer concerns professionally and efficiently, ensuring a positive customer experience and maintaining the company's service standards.
Respond to customer inquiries related to in-store experiences, product availability, online shopping assistance, shipping and order tracking, promotions, returns, and other customer service matters.
Investigate customer complaints and identify potential service gaps or failures to support effective resolution and continuous improvement.
Escalate technical issues and service-related concerns to the appropriate teams in accordance with established procedures.
Provide timely and professional responses in accordance with company policies, procedures, and established Service Level Agreements (SLAs).
Document all inbound technical and service-related inquiries, interactions, and resolutions in the designated case management system.

Additional Responsibilities

Contribute to a collaborative team environment and support ongoing efforts to improve service quality, operational efficiency, and the overall customer experience.
Provide support to other departments as required and contribute to cross-functional initiatives, special projects, and other assigned duties.
Comply with all current and new company policies, procedures, and guidelines, including those related to Loss Prevention, Health and Safety, and Human Resources.

Requirements and Qualifications

One year of experience in customer service or a call centre environment is preferred.
Previous retail experience is considered an asset.
Availability to work full-time with a flexible schedule, including weekdays, evenings, and weekends.
Ability to multitask, adapt to changing priorities, and learn new processes quickly.
Strong interpersonal skills, with an empathetic and customer-focused approach to understanding and addressing customer needs.
Excellent problem-solving, organizational, and time-management skills.
Strong teamwork and collaboration skills, with the ability to work effectively in a team-oriented environment.
Proficiency in computer applications and the ability to navigate multiple systems efficiently.

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Care Representative manages inbound inquiries across multiple channels including phone, email, and live chat to ensure high customer satisfaction. They are responsible for resolving concerns, documenting interactions in the case management system, and escalating technical issues as needed.

Requirements

The ideal candidate has at least one year of experience in customer service or a call center environment. Strong interpersonal, problem-solving, and computer skills are required, along with the ability to work a flexible full-time schedule.

Skills

Customer service
Communication
Problem-solving
Multitasking
Interpersonal skills
Empathy
Time management
Organizational skills
Teamwork
Computer proficiency
Conflict resolution
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail
Call Centre
Inbound Inquiries
Case Management
Service Level Agreements
Loss Prevention
Health and Safety
Fashion Apparel
Customer Experience
Communication
Problem-solving
Multitasking
Teamwork
Operational Efficiency

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Jobs in Canada