Jobs in Canada

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Added 5 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 5 mins ago
SD
Receiver, Hourly Full Time Day
Shoppers Drug Mart
Canmore, AB
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards
Added 5 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 5 mins ago
TT
Summer Student, Risk & Insurance
Trimac Transportation
Calgary, AB
- Full-time
Reporting to the Manager, Risk & Insurance, the Summer Student, Risk & Insurance will support Trimac's North American Risk & Insurance team through a variety of administrative, analytical,…
Added 5 mins ago
TT
Summer Student, Communications
Trimac Transportation
Calgary, AB
- Full-time
…organizational change initiatives across Trimac. Reporting to the Manager, Communications & Engagement, the intern will create clear, practical content, coordinate communication activities…
Added 5 mins ago
CM
Shift Administrator PT 2026-7383
Cambridge Memorial Hospital
Cambridge, ON
- Other
Must have current Registration with the College of Nurses of Ontario
Added 5 mins ago
W
(CAN) Technician - HVAC/R
Walmart
AB
- Full-time
…issues, and coordinating necessary maintenance or repairs under manager and training technician supervision. Uses heavy…
Added 5 mins ago
W
(CAN) Technician - HVAC/R
Walmart
Victoria, BC
- Full-time
…issues, and coordinating necessary maintenance or repairs under manager and training technician supervision. Uses heavy…
Added 5 mins ago
W
General Merchandise Assistant Manager
Walmart
Brampton, ON
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 5 mins ago
W
(CAN) Technician - HVAC/R
Walmart
Prince George, BC
- Full-time
…issues, and coordinating necessary maintenance or repairs under manager and training technician supervision. Uses heavy…
Added 5 mins ago
W
(CAN) Technician - HVAC/R
Walmart
Surrey, BC
- Full-time
…issues, and coordinating necessary maintenance or repairs under manager and training technician supervision. Uses heavy…
Added 5 mins ago
S
Senior Android Software Engineer
Semperis
Remote, Canada
- Full-time
- Remote
…mobile team - hands-on individual contributor, not a people manager - shipping production features from day one alongside an iOS Engineering Team Lead, while protecting enterprises from…
Added 5 mins ago
CH
Direct Support Specialist - Portage La Prairie, MB Hiring Day December 2, 2026
CBI Home Health
Portage la Prairie, MB
- Part-time
Must have Class 5 Manitoba Driver's license and reliable vehicle · Must have a valid certification in emergency first Aid and CPR
Added 5 mins ago
S
Project Manager
SECURE
Calgary, AB
- Other
…greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations - mitigating risks, reducing financial obligations, and maximizing…
Added 5 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Edmonton Trail, Calgary, AB
- Full-time
Must have valid SellSafe Certification
Added 5 mins ago
CC
Assistant Store Manager
Canna Cabana
Calgary, AB · Edmonton Trail, Calgary, AB
- Full-time
Must have valid SellSafe Certification
Added 5 mins ago
ML
Sr. Manager, Distribution
Maple Leaf Foods Inc.
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
The Senior Manager, Distribution provides enterprise leadership for Maple Leaf Foods distribution execution across the company-operated DC network and supports consistent performance across…
Added 5 mins ago
GS
Residential Support Worker - Relief
Good Shepherd Centres
Toronto, ON
- $30.52 to $34.51 CAD / hour
- Other
…directly related to the position, as directed by the Program Manager or their delegate, is also required, demonstrating a versatile approach to meeting the needs of clients and contributing…
Added 5 mins ago
GS
Personal Support Worker (PSW)- Assisted Living
Good Shepherd Centres
Hamilton, ON
- Other
Hours of work: Relief PSW position with day/evening shifts, primarily based at Granada Place location
Added 5 mins ago
C
Field and Infusion Nurse (RN)
Cencora
Vancouver, BC
- Full-time
Participate regularly in team web-based meetings/training sessions with the Business Area Manager, RNE and Nurse Champion to maintain and enhance professional practice standards.
Added 5 mins ago
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Sales Representative- Manitoba
''
Winnipeg, MB
- Full-time
- Temporary
…business across Winnipeg and Manitoba. Reporting to the Area Sales Manager, you will be responsible for driving profitable growth by developing relationships with independent operators,…
Added 5 mins ago
UH
Research Technician I
University Health Network
Toronto, ON
- Full-time
Support routine equipment checks and notify the lab manager of any issues.
Added 5 mins ago
SH
Home Support Program Manager (RPN)
Spectrum Health Care
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
We are hiring a Home Support Program Manager for our office in Toronto. The Home Support Program Manager manages the delivery of quality personal support services to client/patients in a…
Added 5 mins ago
RT
Conseiller(ère) Sénior, Acquisition de talents | Senior Advisor, Talent Acquisition
Rio Tinto
Montreal, QC
- Full-time
Added 20 mins ago
AI
Golf Course Grounds Crew
American Iron and Metal
Mirabel, QC
- Full-time
Ensures equipment cooling systems are functioning properly; refills fuel and oil daily; cleans equipment daily; and reports equipment issues or failures immediately to the Equipment Manager.

Laura Canada

Customer Care Representative

Laval, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Reporting to the Manager of Customer Care, the Customer Service Representative is responsible for delivering an exceptional customer experience and maintaining a high level of customer satisfaction for Laura and Melanie Lyne customers. The ideal candidate has strong communication and problem-solving skills, and is comfortable managing inbound phone inquiries, responding to customer emails, and providing support across multiple communication channels.

Critical Functions

Manage multiple communication channels simultaneously, including phone calls, emails, and live chat, while maintaining accuracy and responsiveness.
Maintain a customer-centric approach in all interactions, demonstrating professionalism, empathy, and a commitment to service excellence.
Resolve customer concerns professionally and efficiently, ensuring a positive customer experience and maintaining the company's service standards.
Respond to customer inquiries related to in-store experiences, product availability, online shopping assistance, shipping and order tracking, promotions, returns, and other customer service matters.
Investigate customer complaints and identify potential service gaps or failures to support effective resolution and continuous improvement.
Escalate technical issues and service-related concerns to the appropriate teams in accordance with established procedures.
Provide timely and professional responses in accordance with company policies, procedures, and established Service Level Agreements (SLAs).
Document all inbound technical and service-related inquiries, interactions, and resolutions in the designated case management system.

Additional Responsibilities

Contribute to a collaborative team environment and support ongoing efforts to improve service quality, operational efficiency, and the overall customer experience.
Provide support to other departments as required and contribute to cross-functional initiatives, special projects, and other assigned duties.
Comply with all current and new company policies, procedures, and guidelines, including those related to Loss Prevention, Health and Safety, and Human Resources.

Requirements and Qualifications

One year of experience in customer service or a call centre environment is preferred.
Previous retail experience is considered an asset.
Availability to work full-time with a flexible schedule, including weekdays, evenings, and weekends.
Ability to multitask, adapt to changing priorities, and learn new processes quickly.
Strong interpersonal skills, with an empathetic and customer-focused approach to understanding and addressing customer needs.
Excellent problem-solving, organizational, and time-management skills.
Strong teamwork and collaboration skills, with the ability to work effectively in a team-oriented environment.
Proficiency in computer applications and the ability to navigate multiple systems efficiently.

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Care Representative manages inbound inquiries across multiple channels including phone, email, and live chat to ensure high customer satisfaction. They are responsible for resolving concerns, documenting interactions in the case management system, and escalating technical issues as needed.

Requirements

The ideal candidate has at least one year of experience in customer service or a call center environment. Strong interpersonal, problem-solving, and computer skills are required, along with the ability to work a flexible full-time schedule.

Skills

Customer service
Communication
Problem-solving
Multitasking
Interpersonal skills
Empathy
Time management
Organizational skills
Teamwork
Computer proficiency
Conflict resolution
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail
Call Centre
Inbound Inquiries
Case Management
Service Level Agreements
Loss Prevention
Health and Safety
Fashion Apparel
Customer Experience
Communication
Problem-solving
Multitasking
Teamwork
Operational Efficiency

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Jobs in Canada