Jobs in Canada

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Added 2 mins ago
US
Overbrook Driver Helper
UPS Supply Chain Solutions
Ottawa, ON · CA - OTTAWA CENTER (ONOTT)
- Part-time
…carrying packages. This position ensures the best customer service through efficiency and…
Added 2 mins ago
US
Automotive Apprentice Technician
UPS Supply Chain Solutions
Calgary, AB · CA - CALGARY INTERNATIONAL AIRPORT HUB (ABYYC)
- Full-time
Able/willing to work evening and/or night shifts
Added 2 mins ago
US
Durham Package Delivery Driver
UPS Supply Chain Solutions
Ajax, ON · CA - AJAX BUILDING (ONAJX)
- Full-time
Package Delivery Drivers must have excellent customer contact and driving skills · Qualified applicants must have a valid driver’s G or higher license issued in the state of Ontario
Added 2 mins ago
US
Scarborough Area package Delivery Driver
UPS Supply Chain Solutions
Ajax, ON · CA - AJAX BUILDING (ONAJX)
- Full-time
Package Delivery Drivers must have excellent customer contact and driving skills · Qualified applicants must have a valid driver’s G or higher license issued in the state of Ontario
Added 2 mins ago
EM
Automotive Detailer - Car Washer - Downtown Toronto
Enterprise Mobility
Toronto, ON
- $18.25 CAD / hour
- Full-time
Added 2 mins ago
Applications Support Specialist - Petro-Technical Applications
Capgemini
Calgary, AB
Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.
Added 2 mins ago
AG
Superviseur média
Adelphi Group
Montreal, QC
- Full-time
Capacité à développer des relations professionnelles positives et durables, en mettant l'accent sur le service client.
Added 2 mins ago
TD
Warehouse Merchandise Handler (In Store), Full Time
The Dufresne Group
Calgary, AB
- Full-time
Comprehensive benefits plan, educational assistance program and excellent employee discounts;
Added 2 mins ago
NC
Member Associate
Northern Credit Union
Elliot Lake, ON
- Full-time
Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across…
Added 2 mins ago
NC
Member Representative
Northern Credit Union
Elliot Lake, ON
- Part-time
Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across…
Added 2 mins ago
KF
Branch Ambassador - Peterborough
Kawartha Financial Services
Peterborough, ON
- Full-time
Celebrating your achievements through our employee recognition program
Added 2 mins ago
VC
Housekeeping Aide
Vancouver Coastal Health
Richmond, BC
- $25.82 CAD / hour
- Full-time
WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace…
Added 2 mins ago
CH
Community Personal Support Worker - Haldimand County, ON
Carecor Health Services Ltd.
Haldimand, ON
- Part-time
CPI Certification required (Crisis Prevention & Intervention Training Certificate) - preferred
Added 2 mins ago
CH
Community Personal Support Worker - Norfolk, ON
Carecor Health Services Ltd.
Norfolk, ON
- Part-time
CPI Certification required (Crisis Prevention & Intervention Training Certificate) - preferred
Added 2 mins ago
CH
Direct Support Specialist - Portage La Prairie, MB Hiring Day December 2, 2026
CBI Home Health
Portage la Prairie, MB
- Part-time
Must have Class 5 Manitoba Driver's license and reliable vehicle · Must have a valid certification in emergency first Aid and CPR
Added 2 mins ago
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Project Manager
SECURE
Calgary, AB
- Other
Excellent communication and customer service skills.
Added 2 mins ago
ML
Sr. Manager, Distribution
Maple Leaf Foods Inc.
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
Service & Execution: Ensure accurate, timely receiving, storage, inventory control, order processing and shipping to protect customer service and reduce avoidable penalties.
Added 2 mins ago
GS
Residential Support Worker - Relief
Good Shepherd Centres
Toronto, ON
- $30.52 to $34.51 CAD / hour
- Other
You will also develop and maintain relationships with other health and social service providers, participating in staff meetings, training activities, case conferences, and liaising with…
Added 2 mins ago
GS
Personal Support Worker (PSW)- Assisted Living
Good Shepherd Centres
Hamilton, ON
- Other
Hours of work: Relief PSW position with day/evening shifts, primarily based at Granada Place location
Added 2 mins ago
C
Field and Infusion Nurse (RN)
Cencora
Vancouver, BC
- Full-time
May be required to be on standby/on call to meet the service needs.
Added 2 mins ago
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Sales Representative- Manitoba
''
Winnipeg, MB
- Full-time
- Temporary
Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each…
Added 2 mins ago
SC
Kitchen Helper/ Dishwasher
Sodexo Canada Ltd
Aurora, ON
- Full-time
Fly in-Fly out /Vol d'arrivée-vol de départ: No
Added 2 mins ago
UH
Supervisor, Food Services
University Health Network
Toronto, ON
- Contract
Close access to Transit and UHN shuttle service
Added 2 mins ago
UH
Research Technician I
University Health Network
Toronto, ON
- Full-time
Close access to Transit and UHN shuttle service
Added 2 mins ago
S
Keyholder
Structube
Toronto, ON
- Full-time

Laura Canada

Customer Care Representative

Laval, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Reporting to the Manager of Customer Care, the Customer Service Representative is responsible for delivering an exceptional customer experience and maintaining a high level of customer satisfaction for Laura and Melanie Lyne customers. The ideal candidate has strong communication and problem-solving skills, and is comfortable managing inbound phone inquiries, responding to customer emails, and providing support across multiple communication channels.

Critical Functions

Manage multiple communication channels simultaneously, including phone calls, emails, and live chat, while maintaining accuracy and responsiveness.
Maintain a customer-centric approach in all interactions, demonstrating professionalism, empathy, and a commitment to service excellence.
Resolve customer concerns professionally and efficiently, ensuring a positive customer experience and maintaining the company's service standards.
Respond to customer inquiries related to in-store experiences, product availability, online shopping assistance, shipping and order tracking, promotions, returns, and other customer service matters.
Investigate customer complaints and identify potential service gaps or failures to support effective resolution and continuous improvement.
Escalate technical issues and service-related concerns to the appropriate teams in accordance with established procedures.
Provide timely and professional responses in accordance with company policies, procedures, and established Service Level Agreements (SLAs).
Document all inbound technical and service-related inquiries, interactions, and resolutions in the designated case management system.

Additional Responsibilities

Contribute to a collaborative team environment and support ongoing efforts to improve service quality, operational efficiency, and the overall customer experience.
Provide support to other departments as required and contribute to cross-functional initiatives, special projects, and other assigned duties.
Comply with all current and new company policies, procedures, and guidelines, including those related to Loss Prevention, Health and Safety, and Human Resources.

Requirements and Qualifications

One year of experience in customer service or a call centre environment is preferred.
Previous retail experience is considered an asset.
Availability to work full-time with a flexible schedule, including weekdays, evenings, and weekends.
Ability to multitask, adapt to changing priorities, and learn new processes quickly.
Strong interpersonal skills, with an empathetic and customer-focused approach to understanding and addressing customer needs.
Excellent problem-solving, organizational, and time-management skills.
Strong teamwork and collaboration skills, with the ability to work effectively in a team-oriented environment.
Proficiency in computer applications and the ability to navigate multiple systems efficiently.

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Care Representative manages inbound inquiries across multiple channels including phone, email, and live chat to ensure high customer satisfaction. They are responsible for resolving concerns, documenting interactions in the case management system, and escalating technical issues as needed.

Requirements

The ideal candidate has at least one year of experience in customer service or a call center environment. Strong interpersonal, problem-solving, and computer skills are required, along with the ability to work a flexible full-time schedule.

Skills

Customer service
Communication
Problem-solving
Multitasking
Interpersonal skills
Empathy
Time management
Organizational skills
Teamwork
Computer proficiency
Conflict resolution
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail
Call Centre
Inbound Inquiries
Case Management
Service Level Agreements
Loss Prevention
Health and Safety
Fashion Apparel
Customer Experience
Communication
Problem-solving
Multitasking
Teamwork
Operational Efficiency

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Jobs in Canada