Jobs in Canada

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Added 3 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saskatoon, SK
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 3 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Stony Plain, AB
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 3 mins ago
CF
Sales Associate (4)
Canadian Forces Morale and Welfare Services (CFMWS)
AB · Edmonton
- Part-time
Must possess a Responsible Service of Alcohol certification (Province), as required · The successful candidate must live within the area of selection or be willing to relocate at their own expense
Added 3 mins ago
CF
Bartender
Canadian Forces Morale and Welfare Services (CFMWS)
Borden, ON
- Part-time
Must possess a Provincial Responsible Service of Alcohol certification · The successful candidate must live within the area of selection or be willing to relocate at their own expense
Added 3 mins ago
Applications Support Specialist - Petro-Technical Applications
Capgemini
Calgary, AB
We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-technical (subsurface) applications.…
Added 3 mins ago
TT
Summer Student, Lead to Cash
Trimac Transportation
Calgary, AB
- Full-time
Previous administrative, customer service, Finance experience is considered an asset.
Added 3 mins ago
TC
Parts Counter Person
Toromont Cat
Concord, ON
- Full-time
Provide exceptional customer service by locating customer orders stored in the warehouse and in the customer pick up area.
Added 3 mins ago
W
(CAN) Technician - HVAC/R
Walmart
AB
- Full-time
3. Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices. Communicates effectively with customers to explain technical…
Added 3 mins ago
W
(CAN) Technician - HVAC/R
Walmart
Victoria, BC
- Full-time
3. Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices. Communicates effectively with customers to explain technical…
Added 3 mins ago
W
(CAN) Technician - HVAC/R
Walmart
Prince George, BC
- Full-time
3. Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices. Communicates effectively with customers to explain technical…
Added 3 mins ago
W
(CAN) Technician - HVAC/R
Walmart
Surrey, BC
- Full-time
3. Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices. Communicates effectively with customers to explain technical…
Added 3 mins ago
R
Curator (Mandatory Weekend Availability)
Rennaï
Mont-Royal, QC
- Part-time
Outstanding interpersonal and customer service skills.
Added 3 mins ago
J
Senior Product Manager, New Starts
Jobber
Remote, Canada
- Full-time
- Remote
Jobber exists to help home service businesses be successful, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber…
Added 3 mins ago
S
Project Manager
SECURE
Calgary, AB
- Other
As Project Manager, Customer & Operations Enablement, you will lead the delivery of technology and business transformation projects that support SECURE’s five-year corporate strategy.…
Added 3 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Edmonton Trail, Calgary, AB
- Full-time
Must have valid SellSafe Certification
Added 18 mins ago
TH
Program Administrative Assistant -M Corp Serv Operation
Trillium Health Partners
ON · ON, Canada
- Full-time
Excellent technical skills in full Microsoft Office suite, including Outlook, Word, Excel and PowerPoint
Added 18 mins ago
Customer Care Representative
Laura Canada
Laval, QC
Reporting to the Manager of Customer Care, the Customer Service Representative is responsible for delivering an exceptional customer experience and maintaining a high level of customer…
Added 18 mins ago
Infrastructure Analyst
Westerkirk
Mississauga, ON · Calgary, AB
Provide technical guidance and support to other IT teams.
Added 18 mins ago
System Control Operator (IBEW) 2026-172
Alectra Utilities
Guelph, ON
Answering telephone calls from customers regarding inquiries, service requests and trouble reports and dispatch respondents as appropriate.
Added 18 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
NL · CRESTON, NL
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 18 mins ago
KEY HOLDER
Boutique La Vie En Rose
Montreal, QC
You listen to your customers’ needs to provide the very best service;
Added 18 mins ago
KEY HOLDER
Boutique La Vie En Rose
Mississauga, ON
You listen to your customers’ needs to provide the very best service;
Added 18 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Nanaimo, BC
You listen to customers’ needs to provide exceptional customer service;
Added 18 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 18 mins ago
Parts Clerk
Camions Excellence Peterbilt
Saint-Jacques-le-Mineur, QC · St-Jacques-le-Mineur, QC
Parts Clerk | Day Shift

Laura Canada

Customer Care Representative

Laval, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Reporting to the Manager of Customer Care, the Customer Service Representative is responsible for delivering an exceptional customer experience and maintaining a high level of customer satisfaction for Laura and Melanie Lyne customers. The ideal candidate has strong communication and problem-solving skills, and is comfortable managing inbound phone inquiries, responding to customer emails, and providing support across multiple communication channels.

Critical Functions

Manage multiple communication channels simultaneously, including phone calls, emails, and live chat, while maintaining accuracy and responsiveness.
Maintain a customer-centric approach in all interactions, demonstrating professionalism, empathy, and a commitment to service excellence.
Resolve customer concerns professionally and efficiently, ensuring a positive customer experience and maintaining the company's service standards.
Respond to customer inquiries related to in-store experiences, product availability, online shopping assistance, shipping and order tracking, promotions, returns, and other customer service matters.
Investigate customer complaints and identify potential service gaps or failures to support effective resolution and continuous improvement.
Escalate technical issues and service-related concerns to the appropriate teams in accordance with established procedures.
Provide timely and professional responses in accordance with company policies, procedures, and established Service Level Agreements (SLAs).
Document all inbound technical and service-related inquiries, interactions, and resolutions in the designated case management system.

Additional Responsibilities

Contribute to a collaborative team environment and support ongoing efforts to improve service quality, operational efficiency, and the overall customer experience.
Provide support to other departments as required and contribute to cross-functional initiatives, special projects, and other assigned duties.
Comply with all current and new company policies, procedures, and guidelines, including those related to Loss Prevention, Health and Safety, and Human Resources.

Requirements and Qualifications

One year of experience in customer service or a call centre environment is preferred.
Previous retail experience is considered an asset.
Availability to work full-time with a flexible schedule, including weekdays, evenings, and weekends.
Ability to multitask, adapt to changing priorities, and learn new processes quickly.
Strong interpersonal skills, with an empathetic and customer-focused approach to understanding and addressing customer needs.
Excellent problem-solving, organizational, and time-management skills.
Strong teamwork and collaboration skills, with the ability to work effectively in a team-oriented environment.
Proficiency in computer applications and the ability to navigate multiple systems efficiently.

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Care Representative manages inbound inquiries across multiple channels including phone, email, and live chat to ensure high customer satisfaction. They are responsible for resolving concerns, documenting interactions in the case management system, and escalating technical issues as needed.

Requirements

The ideal candidate has at least one year of experience in customer service or a call center environment. Strong interpersonal, problem-solving, and computer skills are required, along with the ability to work a flexible full-time schedule.

Skills

Customer service
Communication
Problem-solving
Multitasking
Interpersonal skills
Empathy
Time management
Organizational skills
Teamwork
Computer proficiency
Conflict resolution
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail
Call Centre
Inbound Inquiries
Case Management
Service Level Agreements
Loss Prevention
Health and Safety
Fashion Apparel
Customer Experience
Communication
Problem-solving
Multitasking
Teamwork
Operational Efficiency

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Work requirements

Jobs in Canada