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Change Management Manager
Cella
Toronto, ON · Greater Toronto Area, Canada
- $40 to $46 CAD / hour
- Contract
Cella by Randstad Digital is seeking an experienced and strategic Change Management Director to join our client's team and lead a high-visibility, enterprise-wide transformation initiative.…
Added 2 mins ago
Access Control Coordinator - Casual
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
…clients, stakeholders, and industry partners. Reporting to the Manager, Access & Review, the Coordinator acts as point of contact for client and internal requests, utilizing multiple…
Added 2 mins ago
PT Residence Worker, Mental Health (Aspen House Supported Living)
Connective
Mission, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 2 mins ago
PT Residence Worker, Mental Health (Aspen House Supported Living | Thu-Sat | 24 HR)
Connective
Mission, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 2 mins ago
PT - Residence Worker, Mental Health (Aspen House Supported Living)
Connective
Mission, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 2 mins ago
PT Residence Worker, Mental Health (Aspen House Supported Living)
Connective
Mission, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 2 mins ago
PT Residence Worker, Mental Health (Maple Place Staffed Living Upstairs)
Connective
Coquitlam, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 2 mins ago
3
Overnight Youth Worker - Weekend Part time( HOPE Program)
360°kids
Markham, ON
- Part-time
With the Team Lead and Manager of HOPE support, create, and implement approved strategies and plans that will result in the achievement of the program’s goals and objectives.
Added 2 mins ago
Access Control Coordinator - Casual
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
…clients, stakeholders, and industry partners. Reporting to the Manager, Access & Review, the Coordinator acts as point of contact for client and internal requests, utilizing multiple…
Added 2 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 2 mins ago
Manager, Registration & Convocation (Temporary: November 2026 - December 2027)
Mohawk College
Hamilton, ON
Reporting to the Director, Enrolment Services and Supports, the Manager, Registration & Convocation plays a leadership role within the Registrar’s Office by providing direction and guidance…
Added 2 mins ago
Quality Manager (Night)
PACT
ON · Mississauga, Ontario
The Pearson Airport Construction Team (PACT) is seeking an experienced Quality Manager to oversee and drive quality assurance and control efforts across major electrical, mechanical, and…
Added 2 mins ago
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63-Keyholder | Part Time
Bain Dépôt
Oshawa, ON
- Part-time
Do you thrive on reaching sales targets and take pride in delivering exceptional customer service while building lasting client relationships?
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Associate, Advisory (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
Support the Manager, Advisory and the VP, Global Advisory on renewal preparation, scoping, budgeting, and identifying client expansion opportunities
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Project Manager / Graphic Designer - Vancouver
Blast Media Print
Vancouver, BC
- Full-time
Blast Media Print is looking for a Project Manager / Graphic Designer to join our fast-paced print and graphics team.
Added 2 mins ago
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Tarificateur(trice) – Assurance collective
First Canadian Financial Group
Pointe-Claire, QC
- Full-time
Added 2 mins ago
BG
Représentant·e des ventes - Équipement de construction compact | Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Trois-Rivières, QC
- Full-time
Brandt est une entreprise privée et familiale, guidée par le client. Notre solidité repose sur la diversification de nos activités et notre succès sur la spécialisation de nos expertises.…
Added 2 mins ago
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System Access Administrator
Aviso
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Reporting to the Senior Manager, Technology Support Services, the Systems Access Administrator is responsible for providing access to our Broadridge/Dataphile system to our external…
Added 2 mins ago
BO
Senior Product Manager, Corporate and Structured Lending
Bank of China (Canada)
Toronto, ON
- Full-time
Job Title: Senior Product Manager, Corporate & Structured Lending
Added 2 mins ago
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Sales Support Coordinator
Stone Tile International
Toronto, ON
- Full-time
The Sales Support Coordinator will perform a wide range of duties assigned by their manager, including but not limited to the following:
Added 2 mins ago
BG
Représentant·e des ventes d'équipement lourd | Heavy Duty Equipment Sales Representative
Brandt Group of Companies
Trois-Rivières, QC
- Full-time
Brandt est une entreprise privée et familiale, guidée par le client. Notre solidité repose sur la diversification de nos activités et notre succès sur la spécialisation de nos expertises.…
Added 17 mins ago
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Assistant Branch Manager
RBC
Winnipeg, MB
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 17 mins ago
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Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 17 mins ago
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Nurse Practitioner - Gender Affirming Health Clinic
CMHA
ON · Aurora, ON
- Full-time
…within York Region & South Simcoe for training, meetings, and client visits. There will be some flexibility to work…
Added 17 mins ago
OH
Senior Product Manager
Ontario Health
Toronto, ON
- Full-time
The Senior Product Manager provides strategic leadership for the planning, development, and delivery of digital health products. The role is responsible for defining product vision and…

Laura Canada

Customer Experience Lead

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Working hours: 24 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Customer Experience Lead

Reports to: Store Manager Department: Operations

Role Summary

As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor awareness and is knowledgeable about our product. Contributes to achieve all key financial objectives established by Laura Canada. Assists the Store Manager in fostering a vibrant, fun, energetic and enjoyable store environment. Acts as a back-up to the Store Manager.

Critical Functions

Customer Service

Observes and coaches team members’ behaviours to maintain high standards of customer service and product knowledge.
Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.

Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and Ship to Home.
Fosters a vibrant, fun, energetic and enjoyable store environment.

Floor Leadership

Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
Continually monitors traffic trends and reacts in a timely manner.
Identifies team members’ issues and communicates them to the Store Manager.

Business Management

Assists the Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists the Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued.
Assists the Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Assists the Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, Ship to Home) accurately and in a timely manner.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.

4. Store Performance

Contributes to achieve all key financial objectives established by Laura Canada:

Sales
Closing ratio
Hours
Shrink
Dollars per transaction
Units per transaction

Additional Responsibilities

- Completes all assigned administrative functions with accuracy and in a timely manner.
- Follows all P.O.S. procedures as per Company direction.
- Is required to secure and protect any confidential customer and team members’ information.
- Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources)

Requirements

- Contagious passion for fashion and customer service
- A minimum of 1 year of experience as Sales Associate preferred
- Proven leadership and passion for coaching and developing others
- Ability to create a positive work environment where team members are motivated to learn and grow.
- Excellent communication and interpersonal skills
- Demonstrates initiative on an on-going basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner.

Working Conditions and Environment

Full-time or regular part-time status (minimum of 24 hours per week), based on business needs.
Available to work days, nights and weekends
Extended hours during the Christmas Season and special events (e.g. Family & Friends, Black Friday weekend)
Participates in inventory twice per year, all training sessions and staff meetings.
Works in a standing/walking position.
Lifts approximately 20-30 lbs of product/boxes, when required.
Uses ladders as required.

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

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More about this job

Responsibilities

The Customer Experience Lead motivates and develops the sales team to provide a memorable shopping experience while achieving financial objectives. They also assist the Store Manager with floor leadership, visual merchandising, and operational tasks.

Requirements

Candidates should have a passion for fashion and customer service, with at least one year of experience as a Sales Associate preferred. Strong leadership, communication skills, and the ability to work flexible hours including nights and weekends are required.

Skills

Customer service
Fashion styling
Team leadership
Coaching
Merchandising
Sales floor management
Inventory management
Communication
Interpersonal skills
Product knowledge
Visual presentation
Loss prevention
Point of sale procedures
Marketing execution
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Fashion
Customer Experience
Sales Associate
Store Operations
Merchandising
Visual Standards
Inventory
CRM
Loyalty Program
Ship to Home
Loss Prevention
Health & Safety
Floor Leadership
Coaching
Team Development
Financial Objectives
Sales Closing
Marketing Directives
Point of Sale

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