Find work in Canada.

507,561 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
MU
Business Development & Partnerships Officer
McGill University
Sherbrooke, QC
- Full-time
Under the supervision of the Associate Dean, Strategic Partnerships and International Education, the Business Development and Partnerships Officer will support the Strategic Partnership…
Added 3 mins ago
MU
Multimedia Service Manager
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Reporting to the Associate Director, Creative Services, the Multimedia Services Manager leads the operations of the Multimedia (Live Events) team. The incumbent is responsible for planning,…
Added 3 mins ago
C
Client Engagement Associate - 30h - Côte-Saint-Luc
CIBC
Côte-Saint-Luc, QC · Kildare & Caldwell
- Part-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…
Added 33 mins ago
BO
Associate, Corporate and Commercial Banking Services
Bank of China (Canada)
Toronto, ON
- Full-time
We are seeking an organized and detail-oriented Associate, Commercial & Corporate Services to provide administrative, coordination, and operational support to Relationship Managers within…
Added 33 mins ago
MF
Associate, Client Services
Municipal Finance Authority of British Columbia
Victoria, BC
- Full-time
Role Description As the Associate, Client Services, you’ll be part of a dynamic team, supporting daily activities and contributing to longer-term projects. Often the first point of contact…
Added 33 mins ago
IG
Operations Associate
Insight Global
Toronto, ON
- Contract
Insight Global is seeking an Operations Associate to join a large enterprise banking client. This role will provide operational support for daily processing activities and help ensure…
Added 34 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 34 mins ago
D
Food Service Associate
Dexterra
Richmond, BC
- $21 to $22 CAD / hour
- Full-time
As a Food Services Associate / Cook, reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires…
Added 48 mins ago
TP
Accounting Associate
Trimark People Solutions
Alert Bay, BC
- Full-time
…maintaining high standards of financial accuracy. The Accounting Associate supports daily processing, monthly reconciliations, vendor and client communications, and the preparation of…
Added 1 hour ago
TB
PT Sales Associate - Seasonal
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment…
Added 1 hour ago
T
Customer Experience Associate
TD
Guelph, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
T
Personal Banking Associate (Full time) - Blainville, Seigneurie
TD
Blainville, QC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
C
Associate Financial Advisor
CIBC
Winnipeg, MB
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 1 hour ago
MP
US Tax Associate
Moodys Private Client
Calgary, AB
- Full-time
The rapidly growing team at Moodys Private Client LLP seek to add a US Tax Associate to its accounting team in Calgary, Alberta, Canada. Moodys Private Client Accounting is part of Moodys…
Added 1 hour ago
RB
Associate
Royal Bank of Canada
Kamloops, BC
- Full-time
The RBC Dominion Securities Kamloops branch is currently seeking a licensed Associate to assist an established Private Investment Management (PIM) team. The successful candidate will…
Added 1 hour ago
RB
Associate
Royal Bank of Canada
West Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 1 hour ago
Customer Experience Lead
Laura Canada
Calgary, AB
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 1 hour ago
PC
Junior Customer Support Position
Piper Companies
ON · Durham, ON
- Full-time
Piper Companies is seeking a Junior Customer Service Associate for a leading financial services organization. The Junior Customer Service Associate is a hybrid opportunity requiring three…
Added 1 hour ago
PC
Entry Level Customer Service Associate
Piper Companies
ON · Durham, ON
- Full-time
Piper Companies is seeking a Entry Level Customer Service Associate for a leading financial services organization. The Entry Level Customer Service Associate is a hybrid opportunity…
Added 1 hour ago
LS
Associate Business Development Lawyer - Permanent - 19602
LRO Staffing
Toronto, ON
- Full-time
Our client, an established and technology forward Canadian law firm, is looking for an Associate Business Development Lawyer to join their growing team! This role is ideal for a lawyer…
Added 2 hours ago
R
Associate
RBC
Kamloops, BC
- Full-time
The RBC Dominion Securities Kamloops branch is currently seeking a licensed Associate to assist an established Private Investment Management (PIM) team. The successful candidate will…
Added 2 hours ago
ScotiaMcLeod Administrative Associate, Laval
Scotiabank
Laval, QC
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 2 hours ago
TB
Sales Associate-2
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment…
Added 2 hours ago
TB
PT Support Associate - Seasonal
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
Client & Brand Focused – We put ourselves in Tory’s shoes
Added 2 hours ago
T
Customer Experience Associate - St-Laurent, St-Louis
TD
Montreal, QC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…

Laura Canada

Customer Experience Lead

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Working hours: 24 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Customer Experience Lead

Reports to: Store Manager Department: Operations

Role Summary

As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor awareness and is knowledgeable about our product. Contributes to achieve all key financial objectives established by Laura Canada. Assists the Store Manager in fostering a vibrant, fun, energetic and enjoyable store environment. Acts as a back-up to the Store Manager.

Critical Functions

Customer Service

Observes and coaches team members’ behaviours to maintain high standards of customer service and product knowledge.
Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.

Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and Ship to Home.
Fosters a vibrant, fun, energetic and enjoyable store environment.

Floor Leadership

Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
Continually monitors traffic trends and reacts in a timely manner.
Identifies team members’ issues and communicates them to the Store Manager.

Business Management

Assists the Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists the Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued.
Assists the Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Assists the Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, Ship to Home) accurately and in a timely manner.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.

4. Store Performance

Contributes to achieve all key financial objectives established by Laura Canada:

Sales
Closing ratio
Hours
Shrink
Dollars per transaction
Units per transaction

Additional Responsibilities

- Completes all assigned administrative functions with accuracy and in a timely manner.
- Follows all P.O.S. procedures as per Company direction.
- Is required to secure and protect any confidential customer and team members’ information.
- Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources)

Requirements

- Contagious passion for fashion and customer service
- A minimum of 1 year of experience as Sales Associate preferred
- Proven leadership and passion for coaching and developing others
- Ability to create a positive work environment where team members are motivated to learn and grow.
- Excellent communication and interpersonal skills
- Demonstrates initiative on an on-going basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner.

Working Conditions and Environment

Full-time or regular part-time status (minimum of 24 hours per week), based on business needs.
Available to work days, nights and weekends
Extended hours during the Christmas Season and special events (e.g. Family & Friends, Black Friday weekend)
Participates in inventory twice per year, all training sessions and staff meetings.
Works in a standing/walking position.
Lifts approximately 20-30 lbs of product/boxes, when required.
Uses ladders as required.

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Apply About employer

More about this job

Responsibilities

The Customer Experience Lead motivates and develops the sales team to provide a memorable shopping experience while achieving financial objectives. They also assist the Store Manager with floor leadership, visual merchandising, and operational tasks.

Requirements

Candidates should have a passion for fashion and customer service, with at least one year of experience as a Sales Associate preferred. Strong leadership, communication skills, and the ability to work flexible hours including nights and weekends are required.

Skills

Customer service
Fashion styling
Team leadership
Coaching
Merchandising
Sales floor management
Inventory management
Communication
Interpersonal skills
Product knowledge
Visual presentation
Loss prevention
Point of sale procedures
Marketing execution
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Fashion
Customer Experience
Sales Associate
Store Operations
Merchandising
Visual Standards
Inventory
CRM
Loyalty Program
Ship to Home
Loss Prevention
Health & Safety
Floor Leadership
Coaching
Team Development
Financial Objectives
Sales Closing
Marketing Directives
Point of Sale

Report this job