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Added 1 min ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 31 mins ago
HD
Sales
Humpty Dumpty Snack Foods
Fox Creek, AB
- Part-time
Position Name: Sales Job Type: Part Time Location: Fox Creek, AB
Added 46 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Respecter les politiques et procédures de prévention des pertes et s’assurer de leur exécution dans le département.
Added 46 mins ago
W
(CAN) Dairy Frozen Associate
Walmart
Chilliwack, BC
- Part-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 46 mins ago
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(CAN) Dairy Frozen Associate
Walmart
Markham, ON
- Part-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 46 mins ago
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(CAN) General Merchandise Associate
Walmart
Toronto, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 hour ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…day. Through your leadership, your team always nails floorset execution, and rocks merchandising and marketing brand standards. You ensure the store is always "guest ready" through…
Added 1 hour ago
AI
Event Sales Associate
Azazie, Inc.
Toronto, ON
- $22 to $28 CAD / hour
- Part-time
Azazie is seeking a professional, and hardworking Event Sales Associate to support our retail pop-up events. This is a highly hands-on role that requires physical stamina, customer service…
Added 1 hour ago
R(
Fashion Associate (Part time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Brandon, MB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
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Temporary Fashion Associate - Pen Centre
Reitmans (Canada) Ltée/Ltd
St. Catharines, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 2 hours ago
Customer Experience Lead
Laura Canada
Calgary, AB
A minimum of 1 year of experience as Sales Associate preferred
Added 2 hours ago
SI
Retail Assistant Manager
Staples Inc.
Moncton, NB
- Full-time
Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.
Added 2 hours ago
SD
Commis(e) du comptoir postal, rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Respecter les politiques et procédures de prévention des pertes et s’assurer de leur exécution dans le département.
Added 2 hours ago
SI
Retail Print & Services Supervisor
Staples Inc.
Oakville, ON
- Full-time
Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while…
Added 2 hours ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Ottawa, ON
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 2 hours ago
FK
Business Development Manager
Fresh Kitchen + Juice Bar
Vaughan, ON
- Full-time
The Business Development Manager (BDM) is accountable for key performance measures including sales, margin and restaurant P&L’s within the Fresh brand. The BDM is a restaurant’s primary…
Added 2 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Respecter les politiques et procédures de prévention des pertes et s’assurer de leur exécution dans le département.
Added 2 hours ago
W
(CAN) Merchant (CA)
Walmart
Mississauga, ON
- Full-time
…proactive/reactive management, and achieving targets for forecasts, sales, markdowns, market share growth, gross profit, and inventory. The role may develop category strategies by reviewing…
Added 3 hours ago
F
Financial Analyst
Fittes
Toronto, ON
- Full-time
To be clear about scope: this is an execution-led role. You own the budget process, reconciliations, sales reporting and month end inventory adjustments. You support pricing, margin and…
Added 3 hours ago
R
Associate - Administration
RPIA
Toronto, ON
- Full-time
We are currently seeking a full-time permanent Administrative Associate to join our Administration & Solutions team.
Added 3 hours ago
SI
Retail Operations Supervisor
Staples Inc.
North Battleford, SK
- Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 3 hours ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Bridgewater, NS
- Full-time
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 3 hours ago
WC
(CAN) Grocery Associate
Walmart Canada
Wainwright, AB
- Full-time
Position Summary...Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent…
Added 3 hours ago
WC
Full Time Staff Pharmacist - Courtenay - Campbell River
Walmart Canada
Courtenay, BC
- Full-time
Ensure excellent patient experience, locate merchandise on the sales floor.

Laura Canada

Customer Experience Lead

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Working hours: 24 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Customer Experience Lead

Reports to: Store Manager Department: Operations

Role Summary

As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor awareness and is knowledgeable about our product. Contributes to achieve all key financial objectives established by Laura Canada. Assists the Store Manager in fostering a vibrant, fun, energetic and enjoyable store environment. Acts as a back-up to the Store Manager.

Critical Functions

Customer Service

Observes and coaches team members’ behaviours to maintain high standards of customer service and product knowledge.
Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.

Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and Ship to Home.
Fosters a vibrant, fun, energetic and enjoyable store environment.

Floor Leadership

Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
Continually monitors traffic trends and reacts in a timely manner.
Identifies team members’ issues and communicates them to the Store Manager.

Business Management

Assists the Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
Assists the Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued.
Assists the Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
Assists the Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, Ship to Home) accurately and in a timely manner.
Acts as a back-up to the Store Manager.
Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.

4. Store Performance

Contributes to achieve all key financial objectives established by Laura Canada:

Sales
Closing ratio
Hours
Shrink
Dollars per transaction
Units per transaction

Additional Responsibilities

- Completes all assigned administrative functions with accuracy and in a timely manner.
- Follows all P.O.S. procedures as per Company direction.
- Is required to secure and protect any confidential customer and team members’ information.
- Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources)

Requirements

- Contagious passion for fashion and customer service
- A minimum of 1 year of experience as Sales Associate preferred
- Proven leadership and passion for coaching and developing others
- Ability to create a positive work environment where team members are motivated to learn and grow.
- Excellent communication and interpersonal skills
- Demonstrates initiative on an on-going basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner.

Working Conditions and Environment

Full-time or regular part-time status (minimum of 24 hours per week), based on business needs.
Available to work days, nights and weekends
Extended hours during the Christmas Season and special events (e.g. Family & Friends, Black Friday weekend)
Participates in inventory twice per year, all training sessions and staff meetings.
Works in a standing/walking position.
Lifts approximately 20-30 lbs of product/boxes, when required.
Uses ladders as required.

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

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More about this job

Responsibilities

The Customer Experience Lead motivates and develops the sales team to provide a memorable shopping experience while achieving financial objectives. They also assist the Store Manager with floor leadership, visual merchandising, and operational tasks.

Requirements

Candidates should have a passion for fashion and customer service, with at least one year of experience as a Sales Associate preferred. Strong leadership, communication skills, and the ability to work flexible hours including nights and weekends are required.

Skills

Customer service
Fashion styling
Team leadership
Coaching
Merchandising
Sales floor management
Inventory management
Communication
Interpersonal skills
Product knowledge
Visual presentation
Loss prevention
Point of sale procedures
Marketing execution
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Fashion
Customer Experience
Sales Associate
Store Operations
Merchandising
Visual Standards
Inventory
CRM
Loyalty Program
Ship to Home
Loss Prevention
Health & Safety
Floor Leadership
Coaching
Team Development
Financial Objectives
Sales Closing
Marketing Directives
Point of Sale

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