Sales Associate
- Edmonton, AB, Canada
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Job details
- Posting language
- English
- Posted
Original job description
Sales Associate
Reports to: Store Manager
Department: Operations
Role Summary
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.
Critical Functions
1. Customer Service
- Provides exemplary customer service by following the Laura Canada service standards.
- Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
- Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
- Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
- Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
- Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.
Additional Responsibilities
- Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
- Completes all assigned administrative functions with accuracy and in a timely manner.
- Supports store initiatives as directed.
- Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).
Requirements
- Experience in a retail environment preferred
- Excellent communication and interpersonal skills
- Conducts oneself in a professional manner.
- Open to feedback and implements change in a timely manner.
- Demonstrates initiative on an ongoing basis.
- Positive attitude and confident
- Passion to keep learning, growing and adapting
Working Conditions and Environment
- Flexible to the hours of the business
- Minimum of 3 shifts per week (minimum 3-hour shift)
- Participates in inventory twice per year, all training sessions and staff meetings.
- Works in a standing/walking position.
- Lifts approximately 20-30 lbs of product/boxes, as required.
- Uses ladders as required.
More about this job
Responsibilities
Provide exemplary customer service, assess customer needs, drive sales through product recommendations, and build long-term customer relationships. Process sales and refunds accurately, promote store and online initiatives, and maintain visual presentation, housekeeping, and safety standards.
Requirements
Retail experience is preferred, along with strong communication and interpersonal skills and a professional, positive attitude. Candidates should be receptive to feedback, show initiative, and be willing to learn and adapt; the role requires flexible availability, standing and walking, lifting 20–30 pounds, and using ladders.
Skills
- Customer Service
- Sales
- Fashion Awareness
- Product Knowledge
- Wardrobing
- Customer Relationship Development
- Communication
- Interpersonal Skills
- Point-of-Sale Procedures
- Visual Merchandising
- Housekeeping
- Health and Safety
- Time Management
- Initiative
- Adaptability
- Inventory Support
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
Keywords
- Retail
- Customer Service
- Sales
- Fashion
- Product Knowledge
- Wardrobing
- Customer Relationships
- Clientele Development
- Point Of Sale
- Sales Transactions
- Refunds
- Ship To Home
- Loyalty Program
- Marketing Initiatives
- Visual Presentation
- Housekeeping
- Health And Safety
- Loss Prevention
- Inventory
- Store Operations
- Merchandise
- Fashion Trends