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Added 3 mins ago
Applications Support Analyst
Region of Waterloo
Cambridge, ON
The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario…
Added 5 hours ago
BL
IT Support Analyst
BC Legal Management Association
BC · West Vancouver, BC
- Other
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and…
Added 17 hours ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
…data-driven experience to fill the role of a Sr. Product Data Analyst. As a Sr. Product Data Analyst, you will be part of the Data Product team and support new ideas, product roadmap…
Added 18 hours ago
OP
Research Analyst OIAU
Ottawa Police Service
Ottawa, ON
- Full-time
Working knowledge of i2 Analyst Notebook, ESRI ArcGIS Pro, Adobe Acrobat, and PowerBI.
Added 18 hours ago
HC
Scrum Master
Havas CX Canada
Toronto, ON
- Full-time
Prior Experience working within an agency function (Developer, QA Analyst)
Added 18 hours ago
IT - Help Desk Analyst
Talent Acquisition - Achev
Mississauga, ON
…antivirus software, remote access/support software, VPN clients and Adobe…
Added 18 hours ago
IT Support Analyst
Lawson Lundell
Vancouver, BC
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and…
Added 19 hours ago
Research Analyst OIAU
CityofOttawa
Ottawa, ON
Working knowledge of i2 Analyst Notebook, ESRI ArcGIS Pro, Adobe Acrobat, and PowerBI.
Added 22 hours ago
Sr Product Analyst - Rogers Sports & Media
Rogers Communications
Toronto, ON
…data-driven experience to fill the role of a Sr. Product Data Analyst. As a Sr. Product Data Analyst, you will be part of the Data Product team and support new ideas, product roadmap…
Added 1 day ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 1 day ago
AG
Senior Media Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Media Analyst role will be responsible for executing a wide variety of analyses in support of a client that is looking for help to better understand their media performance via…
Added 1 day ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 1 day ago
UO
Facility & Space Plan Analyst
University of Alberta
Edmonton, AB
- Full-time
The Facility & Space Planning Analyst serves as a critical hybrid resource within the Space Planning & Stewardship (SPS) unit. The position splits its focus between technical data analytics…
Added 2 days ago
E
Marketing Analyst
Edelman
Toronto, ON
- Full-time
Edelman is seeking a Marketing Analyst Analytics to join our growing Intelligence team. This role supports analytics across paid, earned, and owned media channels, including social, search,…
Added 2 days ago
ND
Software Asset Management Analyst (Temp)
NTT DATA North America
Burnaby, BC
- Temporary
We are currently seeking a Software Asset Management Analyst (Temp) to join our team in Burnaby, Victoria, Kelowna or Prince George, British Columbia (CA-BC), Canada (CA).
Added 2 days ago
ECommerce Brand Advocate Analyst
The Home Depot
Canada
The Brand Advocate Program allows Home Depot’s largest supplier partners to invest in having an assigned Analyst who works with that vendor to optimize their eCommerce and interconnected…
Added 2 days ago
Analyst Online Customer Experience (Contract) – Future Opportunities
The Home Depot
Canada
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 2 days ago
UO
Research Financial Analyst
University of Waterloo
Waterloo, ON
- Full-time
The Research Financial Analyst (RFA) is responsible for the financial administration and management of a portfolio of research accounts for a specific group of researchers. These…
Added 2 days ago
RB
Desktop Publisher
Royal Bank of Canada
Toronto, ON
- Full-time
Liaison between Publishing, analyst teams and SAs to ensure the product is completed in a timely manner.
Added 2 days ago
SF
Digital Expansion Analyst - Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
…of how that commitment comes to life. As a Digital Expansion Analyst, you'll contribute to the execution and optimization of personalized, data-driven marketing campaigns and client…
Added 2 days ago
AC
Marketing & Content Manager
American Capital Group
Heart's Content, NL
- Full-time
Work closely with design tools (Canva, Adobe, Figma) to develop branded assets
Added 2 days ago
D
Senior Analyst, Media Effectiveness
dentsu
Toronto, ON
- Full-time
The Senior Analyst, Media Effectiveness is responsible for measuring and evaluating media performance, delivering actionable insights, and supporting data-driven decision-making across…
Added 2 days ago
C
Digital Expansion Analyst - Simplii Financial
CIBC
Toronto, ON
- Full-time
…of how that commitment comes to life. As a Digital Expansion Analyst, you'll contribute to the execution and optimization of personalized, data-driven marketing campaigns and client…
Added 2 days ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
As a key member of the Information Management Technology (IMT) team, the Service Desk Analyst is responsible for providing 1st level and 2nd level support for IT Services to Cambridge…
Added 2 days ago
N
People Operations Analyst/Analyste aux opérations des personnes
Nuvei
Remote, Canada
- Remote
Title: People Operations Analyst - 12 MONTH CONTRACT

Lawson Lundell

IT Support Analyst

Vancouver, BC, V6C 3L2, Canada

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Job details

Experience: 2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
Posting language: English
Posted: Oct 8, 2026

Original job description

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife, who is known for its practical, strategic approach to legal and business problems. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2026. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.

We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.

Responsibilities for this position include, but are not limited to:

IT Support Responsibilities:

Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk.
Provide after hours on‐call support on rotating schedule.
Support & setup of Audio/Video conferencing technology in meeting rooms.
Support for computer equipment & office phone setup and moves.
Investigate, troubleshoot and resolve end‐user application or peripheral issues. This may involve working with application support teams and vendors.
Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.

Qualifications:

Certificate or diploma in information technology or computer systems
Microsoft Office/Windows experience
2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
Strong technical and analytical skills
Excellent verbal and written communication skills in English
Good Interpersonal skills and a positive attitude
Ability to be resilient when dealing with stressful situations or people
Self‐motivated and able to multi‐task
Willing to work flexible hours when required
This position is required to be onsite in the downtown Vancouver
Successful completion of a Canadian criminal records check

Nice to have

Experience working in a laws firm or professional services organization
Microsoft Certifications
You have a background in standard IT technologies and a strong understanding of ITIL

The typical salary range for this position is $63,000 - $68,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

In addition to a competitive salary, we offer a variety of benefits, including:

Health Benefits: extended health, dental, vision, out of country, life, AD&D.
Lifestyle Benefit: reimbursement for purchases from a pre-approved list, including memberships and gym equipment.
Tenant Fitness Centre: access to the fitness centre in our office building
Paid Parental Leave top up.
Paid Time Off: vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year.
Education Reimbursement: we are committed to continued growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge in the legal field.
Financial Benefits: defined contribution pension plan matched by the firm, RRSP, TFSA, year-end bonuses and an employee referral bonus program.
Fun Environment: annual year end party, happy hours, staff appreciation week, and many other social events.
Awards: long term service and bonus vacation awards.

If you are interested in becoming part of our dynamic environment and would like to apply for this position, please submit your resume with a covering letter to the attention of Kevin Bahng, Chief Information Officer (kbahng@lawsonlundell.com).

Although we thank all applicants for their interest in Lawson Lundell LLP, only shortlisted candidates will be contacted.

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More about this job

Responsibilities

Provide Tier 1 IT support by troubleshooting technical requests via calls and emails while managing office equipment and A/V conferencing setups. Maintain the firm's IT environment, including identity management, mobile device management, and various software platforms.

Requirements

Requires a certificate or diploma in information technology and at least 2 years of experience supporting end-user technologies. Candidates must possess strong analytical skills, excellent communication abilities, and the capacity to work onsite in Vancouver.

Skills

IT support
Troubleshooting
Audio/Video conferencing
Windows 11
Microsoft 365
Mobile device management
Active Directory
Entra
MFA
Document management
Cisco Webex
MS Teams
Zoom
VPN
VOIP
ITIL

Benefits

Extended health
Dental
Vision
Out of country insurance
Life insurance
AD&D insurance
Lifestyle benefit
Tenant fitness centre
Paid parental leave
Vacation time
Personal days
Sick time
Volunteer day
Education reimbursement
RRSP
TFSA
Year-end bonuses
Employee referral bonus

Visa sponsorship

Not detected in the job text

Hiring contact

Kevin Bahng

Hiring contact email

kbahng@lawsonlundell.com

Keywords

IT Support
Help Desk
Windows 11
Microsoft 365
Active Directory
Entra
MFA
Cisco Webex
MS Teams
Zoom
VPN
VOIP
ITIL
Mobile Device Management
Adobe
Mac
iOS
RDP
Audio/Video Conferencing
Legal Industry
Professional Services
Troubleshooting
Identity Management
Endpoint Security
Web Security
Document Management
Cloud Services
Technical Support
Hardware Setup
On-site

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