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Added 15 mins ago
CO
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
…enterprise system integration, database schema design, web development and data processing tools such as JavaScript, FME, Python, and SQL. Strong skills in stakeholder engagement, business…
Added 18 mins ago
H
Software Business Development Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
Software Delivery Experience: Real experience in or around the software development lifecycle - for example as a developer, QA, business analyst, product owner, project manager or technical…
Added 18 mins ago
SE
Business Analyst - Program Support (Co-op)
S&C Electric Company
Toronto, ON · Etobicoke, ON
- Full-time
Join Our Team as a Business Analyst – Program Support (Co-op)!
Added 31 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 31 mins ago
SJ
Sr GRC Analyst
So Jobs
Mississauga, ON
- $99,100 to $132,100 CAD / year
- Full-time
…driving SOX governance excellence, and enabling secure, scalable business operations in a highly regulated environment? We are seeking a SOX Compliance Manager / Senior Compliance Analyst -…
Added 31 mins ago
DI
QA Analyst (Bilingual - Mandarin/ English)
Dawn InfoTek
Toronto, ON
- Contract
Identify, log, track, and manage UI/UX bugs, translation defects, and layout issues, collaborating closely with development and business teams for resolution.
Added 31 mins ago
FC
analyste programmeur dotnet
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Quebec, QC
- Full-time
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Added 31 mins ago
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Workforce Intelligence Analyst
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Markham, ON
- Full-time
The Workforce Intelligence Analyst reports directly to Senior Director, Workforce Development and works closely with Senior Advisors. The role combines workforce analytics, data management,…
Added 31 mins ago
SI
Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Analyze business trends, patterns, and performance metrics.
Added 34 mins ago
F/
Technical Analyst (Quicksight, SQL and Redshift)
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Regina, SK · FCC Tower
- Full-time
As a Technical Analyst, you’ll ensure the reliability, performance, security and scalability of our cloud ecosystem within Amazon Web Services. With a strong customer focus, you’ll work…
Added 43 mins ago
TI
Business Analyst
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
1) 5+ years of experience as an IT Business Analyst in complex delivery environments
Added 45 mins ago
T
IT Business analyst
Techso
Montreal, QC
- Full-time
Techso is expanding its team and is looking for a Business Analyst to contribute to client projects across Canada.
Added 46 mins ago
KS
Supply Chain Business Analyst
Kelly Services (Canada), Ltd.
Toronto, ON
- $40 to $50 CAD / hour
- Contract
We're looking for enthusiastic, motivated individuals to join our client’s team as a Supply Chain Business Systems Analyst in Toronto, ON!
Added 46 mins ago
LC
Business Analyst Level 1
Libro Credit Union
London, ON
- Full-time
Join Libro Credit Union as a full-time Business Analyst L1 - London Administration
Added 46 mins ago
EI
Senior Quality Assurance Analyst
Echelon Insurance
Mississauga, ON
- Full-time
Primary liaison for testing resources and business participants on business acceptance test support
Added 46 mins ago
AC
Senior System Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
…cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable…
Added 46 mins ago
AC
Senior System Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
…cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable…
Added 48 mins ago
ITGRC Analyst
Dye & Durham Talent Team
Toronto, ON
As an IT Governance, Risk and Compliance Analyst, you will apply your subject matter expertise in IT risk management and compliance to enhance and implement policies and standards, maintain…
Added 48 mins ago
Business Analyst, Experience
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Toronto, ON · Calgary, AB
The Business Analyst, Experience plays a key role in large-scale cross-functional programs that improve guest experiences, drive operational effectiveness, and enable new business…
Added 48 mins ago
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IT Support Analyst IV
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
FC
Prorammeur dotnet
FOP Consultants
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
As part of a mandate with a Quebec government ministry, we are looking for a .NET programmer analyst. The selected candidate will take part in the development, evolution and maintenance of…
Added 1 hour ago
UM
Principal Financial Planning Analyst
Ubisoft Montréal
Montreal, QC
- Full-time
As a Principal Financial Planning Analyst at Ubisoft Montreal, reporting to the Vice President of Finance, you will serve as the senior finance business partner for one or more brands,…
Added 1 hour ago
RH
Senior Financial Analyst
Robert Half
Mississauga, ON
- $50 to $55 CAD / hour
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Support budgeting, workforce cost forecasting, and business plan development.
Added 1 hour ago
R
Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
RTX
Longueuil, QC
- Full-time
Added 1 hour ago
RM
Analyst Technology
Regional Municipality of Peel
Brampton, ON
- Other
…regional programs to better serve external customers. As your business partner, we’ll collaborate to provide innovative IT solutions that align with your strategic goals. Our vision is to…

Lawson Lundell

IT Support Analyst

Vancouver, BC, V6C 3L2, Canada

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Job details

Experience: 2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
Posting language: English
Posted: Oct 8, 2026

Original job description

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife, who is known for its practical, strategic approach to legal and business problems. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2026. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.

We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.

Responsibilities for this position include, but are not limited to:

IT Support Responsibilities:

Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk.
Provide after hours on‐call support on rotating schedule.
Support & setup of Audio/Video conferencing technology in meeting rooms.
Support for computer equipment & office phone setup and moves.
Investigate, troubleshoot and resolve end‐user application or peripheral issues. This may involve working with application support teams and vendors.
Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.

Qualifications:

Certificate or diploma in information technology or computer systems
Microsoft Office/Windows experience
2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
Strong technical and analytical skills
Excellent verbal and written communication skills in English
Good Interpersonal skills and a positive attitude
Ability to be resilient when dealing with stressful situations or people
Self‐motivated and able to multi‐task
Willing to work flexible hours when required
This position is required to be onsite in the downtown Vancouver
Successful completion of a Canadian criminal records check

Nice to have

Experience working in a laws firm or professional services organization
Microsoft Certifications
You have a background in standard IT technologies and a strong understanding of ITIL

The typical salary range for this position is $63,000 - $68,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

In addition to a competitive salary, we offer a variety of benefits, including:

Health Benefits: extended health, dental, vision, out of country, life, AD&D.
Lifestyle Benefit: reimbursement for purchases from a pre-approved list, including memberships and gym equipment.
Tenant Fitness Centre: access to the fitness centre in our office building
Paid Parental Leave top up.
Paid Time Off: vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year.
Education Reimbursement: we are committed to continued growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge in the legal field.
Financial Benefits: defined contribution pension plan matched by the firm, RRSP, TFSA, year-end bonuses and an employee referral bonus program.
Fun Environment: annual year end party, happy hours, staff appreciation week, and many other social events.
Awards: long term service and bonus vacation awards.

If you are interested in becoming part of our dynamic environment and would like to apply for this position, please submit your resume with a covering letter to the attention of Kevin Bahng, Chief Information Officer (kbahng@lawsonlundell.com).

Although we thank all applicants for their interest in Lawson Lundell LLP, only shortlisted candidates will be contacted.

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More about this job

Responsibilities

Provide Tier 1 IT support by troubleshooting technical requests via calls and emails while managing office equipment and A/V conferencing setups. Maintain the firm's IT environment, including identity management, mobile device management, and various software platforms.

Requirements

Requires a certificate or diploma in information technology and at least 2 years of experience supporting end-user technologies. Candidates must possess strong analytical skills, excellent communication abilities, and the capacity to work onsite in Vancouver.

Skills

IT support
Troubleshooting
Audio/Video conferencing
Windows 11
Microsoft 365
Mobile device management
Active Directory
Entra
MFA
Document management
Cisco Webex
MS Teams
Zoom
VPN
VOIP
ITIL

Benefits

Extended health
Dental
Vision
Out of country insurance
Life insurance
AD&D insurance
Lifestyle benefit
Tenant fitness centre
Paid parental leave
Vacation time
Personal days
Sick time
Volunteer day
Education reimbursement
RRSP
TFSA
Year-end bonuses
Employee referral bonus

Visa sponsorship

Not detected in the job text

Hiring contact

Kevin Bahng

Hiring contact email

kbahng@lawsonlundell.com

Keywords

IT Support
Help Desk
Windows 11
Microsoft 365
Active Directory
Entra
MFA
Cisco Webex
MS Teams
Zoom
VPN
VOIP
ITIL
Mobile Device Management
Adobe
Mac
iOS
RDP
Audio/Video Conferencing
Legal Industry
Professional Services
Troubleshooting
Identity Management
Endpoint Security
Web Security
Document Management
Cloud Services
Technical Support
Hardware Setup
On-site

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