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Added 9 mins ago
IG
Campaign Analyst
Insight Global
Toronto, ON
- Contract
Bachelor’s degree in Business, Analytics, Statistics, Economics, or related field
Added 9 mins ago
I
Insurance Exhibit Production Analyst
IBM
Bedford, NS
- $66,360 to $104,280 CAD / year
- Full-time
…helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, youâ€™ll have the tools to drive meaningful change and…
Added 11 mins ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
…improvements, data governance, reporting and analytics programs, and technology projects in support of Human Resources and operational departments, ensuring compliance with legislative and…
Added 11 mins ago
Energy Resource Planning Analyst
FortisBC
Surrey, BC
Ensure the execution of strategies at the departmental and organizational level, both for analytical and regulatory submissions, that support business priorities.
Added 11 mins ago
E
Senior Analyst, Finance Systems
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager – Finance Systems, the Senior Analyst – Finance Systems will be responsible for assisting with Workday financial system configuration, reporting and…
Added 11 mins ago
B
Senior Data Analyst (Gaming)
Blazesoft
Vaughan, ON
- Full-time
The System Data Analyst will be in a critical position driving data-driven decision-making, optimizing business performance, and shaping the strategic direction of the gaming brands role…
Added 26 mins ago
B
Quality Assurance (QA) Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
…production and development teams to ensure timely resolution. Support UAT, production releases, and regulatory compliance testing, contributing to successful project delivery with minimal…
Added 40 mins ago
HM
Financial Analyst Programmatic Media and Power BI
Hire Mint
Toronto, ON
- Full-time
Title: Financial Analyst, Programmatic Media & Power BI
Added 40 mins ago
SI
Graduate Associate
Spruce InfoTech Inc.
Saskatoon, SK
- Contract
Bachelor’s or master’s degree in engineering, business, analytics, technology, mining, or a related field.
Added 41 mins ago
IT - Help Desk Analyst
Talent Acquisition - Achev
Mississauga, ON
Act as first line of user support for Achēv by responding to and organizing tickets, phone calls and email requests to the help desk, providing one on one support to Achēv employees across…
Added 56 mins ago
IT Support Analyst
Lawson Lundell
Vancouver, BC
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and…
Added 1 hour ago
Senior Analyst - Business Support Strategy & Incident Management
Scotiabank
Toronto, ON
…methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the…
Added 1 hour ago
S
Geospatial Analyst
Stantec
Waterloo, ON
- Full-time
As a Geospatial Analyst with Stantec you will provide technical support which includes mapping applications, spatial analysis, and map production; as well as project support for assigned…
Added 1 hour ago
M
Analyst, Enterprise IT VMO
McKesson
Mississauga, ON
- Full-time
McKesson is seeking an Analyst, Enterprise IT VMO to support supplier performance, contract administration, compliance activities, and vendor operations across the organization. This role…
Added 1 hour ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Junior IT Analyst supports day-to-day technology operations while helping transform financial and operational data into accurate, meaningful reports and dashboards. This role is suited…
Added 2 hours ago
IF
Functional Architecture Advisor, Financial Systems
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Participate in the evaluation of new applications, features, and technology capabilities, oversee testing strategies, and support users in validating and adopting solutions.
Added 2 hours ago
CC
Information Management Analyst
CANES Community Care
Toronto, ON · Etobicoke, ON
- Full-time
Support a Mission-Driven Team as a Information Management Analyst!
Added 3 hours ago
VC
Business Analyst
Valsoft Corporation
Remote, Canada
- $80,000 to $90,000 CAD / year
- Remote
Thatcher Technology Group (TTG) provides direct selling solutions to companies around the world. TTG is seeking a driven and detail-oriented Intermediate Business Analyst to join its…
Added 3 hours ago
CH
Direct Support Specialist - Newmarket - Talent Network
CBI Home Health
Newmarket, ON
- Part-time
As a Direct Support Specialist, you will provide quality person-centered support to youth and adults using Applied Behaviour Analysis (ABA)-based interventions in the group home under the…
Added 3 hours ago
C(
New Analyst Program
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
…learn quickly, and want to build a career where finance meets…
Added 3 hours ago
TU
Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Supervise and mentor the HR Analyst, providing workload management support, technical guidance, and performance feedback.
Added 3 hours ago
AC
Product Manager - HR Systems
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…development, and continuous improvement of digital products that support key moments in the employee journey, requiring a product leader who understands the aviation industry and the unique…
Added 3 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 3 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 3 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…

Lawson Lundell

IT Support Analyst

Vancouver, BC, V6C 3L2, Canada

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Applications open in a new tab.

Job details

Experience: 2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
Posting language: English
Posted: Oct 8, 2026

Original job description

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife, who is known for its practical, strategic approach to legal and business problems. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2026. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.

We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.

Responsibilities for this position include, but are not limited to:

IT Support Responsibilities:

Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk.
Provide after hours on‐call support on rotating schedule.
Support & setup of Audio/Video conferencing technology in meeting rooms.
Support for computer equipment & office phone setup and moves.
Investigate, troubleshoot and resolve end‐user application or peripheral issues. This may involve working with application support teams and vendors.
Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.

Qualifications:

Certificate or diploma in information technology or computer systems
Microsoft Office/Windows experience
2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
Strong technical and analytical skills
Excellent verbal and written communication skills in English
Good Interpersonal skills and a positive attitude
Ability to be resilient when dealing with stressful situations or people
Self‐motivated and able to multi‐task
Willing to work flexible hours when required
This position is required to be onsite in the downtown Vancouver
Successful completion of a Canadian criminal records check

Nice to have

Experience working in a laws firm or professional services organization
Microsoft Certifications
You have a background in standard IT technologies and a strong understanding of ITIL

The typical salary range for this position is $63,000 - $68,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

In addition to a competitive salary, we offer a variety of benefits, including:

Health Benefits: extended health, dental, vision, out of country, life, AD&D.
Lifestyle Benefit: reimbursement for purchases from a pre-approved list, including memberships and gym equipment.
Tenant Fitness Centre: access to the fitness centre in our office building
Paid Parental Leave top up.
Paid Time Off: vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year.
Education Reimbursement: we are committed to continued growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge in the legal field.
Financial Benefits: defined contribution pension plan matched by the firm, RRSP, TFSA, year-end bonuses and an employee referral bonus program.
Fun Environment: annual year end party, happy hours, staff appreciation week, and many other social events.
Awards: long term service and bonus vacation awards.

If you are interested in becoming part of our dynamic environment and would like to apply for this position, please submit your resume with a covering letter to the attention of Kevin Bahng, Chief Information Officer (kbahng@lawsonlundell.com).

Although we thank all applicants for their interest in Lawson Lundell LLP, only shortlisted candidates will be contacted.

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More about this job

Responsibilities

Provide Tier 1 IT support by troubleshooting technical requests via calls and emails while managing office equipment and A/V conferencing setups. Maintain the firm's IT environment, including identity management, mobile device management, and various software platforms.

Requirements

Requires a certificate or diploma in information technology and at least 2 years of experience supporting end-user technologies. Candidates must possess strong analytical skills, excellent communication abilities, and the capacity to work onsite in Vancouver.

Skills

IT support
Troubleshooting
Audio/Video conferencing
Windows 11
Microsoft 365
Mobile device management
Active Directory
Entra
MFA
Document management
Cisco Webex
MS Teams
Zoom
VPN
VOIP
ITIL

Benefits

Extended health
Dental
Vision
Out of country insurance
Life insurance
AD&D insurance
Lifestyle benefit
Tenant fitness centre
Paid parental leave
Vacation time
Personal days
Sick time
Volunteer day
Education reimbursement
RRSP
TFSA
Year-end bonuses
Employee referral bonus

Visa sponsorship

Not detected in the job text

Hiring contact

Kevin Bahng

Hiring contact email

kbahng@lawsonlundell.com

Keywords

IT Support
Help Desk
Windows 11
Microsoft 365
Active Directory
Entra
MFA
Cisco Webex
MS Teams
Zoom
VPN
VOIP
ITIL
Mobile Device Management
Adobe
Mac
iOS
RDP
Audio/Video Conferencing
Legal Industry
Professional Services
Troubleshooting
Identity Management
Endpoint Security
Web Security
Document Management
Cloud Services
Technical Support
Hardware Setup
On-site

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