Find work in Canada.

343,710 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
F
Technical Consultant (Data & AI)
Fastloop
Vancouver, BC
- Full-time
…and the cloud-native infrastructure that powers them and the integration of these systems into existing business processes to drive measurable operational…
Added 11 mins ago
AS
Back End Developer
Ardent SoftSol Inc.
Brampton, ON
- Contract
Experience 8–12 years of overall IT experience with 5+ years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 11 mins ago
H
AI Solutions Architect
Hays
Toronto, ON
- Contract
…transformation initiatives across enterprise data, AI, banking integration, risk, finance, treasury, and AML…
Added 11 mins ago
C
C-FIN-275 Software Engineering Intern, AI, Automation and Business Intelligence-EN
CAE
Montreal, QC
- Full-time
…experienced professionals in enterprise software development, system integration, analytics and…
Added 11 mins ago
VC
Adobe Experience Manager (AEM), SRE - CDN and Edge Delivery
VK CONSULTING SERVICES
Canada
- Full-time
…(TLS), Domain Name System (DNS), cache invalidation, Continuous Integration and Continuous Delivery (CI/CD), observability, web performance, and production incident…
Added 11 mins ago
QC
System Test Engineer (COTS)
Quarry Consulting
Ottawa, ON
- Contract
Added 11 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…and fluid power systems, this role ensures seamless system integration and defect-free performance that supports customer…
Added 11 mins ago
BI
Controls Designer
BOS Innovations Inc.
London, ON
- $68,640 to $93,600 CAD / year
- Full-time
Support the Build and Programming teams by resolving controls-design issues during assembly, integration, and commissioning
Added 11 mins ago
W
Senior Process Automation & Controls Engineer
Worley
Calgary, AB
- Full-time
Added 11 mins ago
W
Senior Process Automation & Controls Engineer
Worley
AB · Edmonton, AB
- Full-time
Added 11 mins ago
FC
analyste programmeur dotnet
FOP Consultants
Quebec, QC
- Full-time
Perform unit, functional, integration, performance, and load testing.
Added 11 mins ago
CS
Senior PeopleSoft FSCM Consultant
Confiar Services
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Troubleshoot application issues, batch failures, integration errors, and other production incidents.
Added 11 mins ago
GO
Fire Management Geomatics Analyst
Government of Northwest Territories
Fort Smith, NT
- $116,259 to $138,879 CAD / year
- Full-time
Manage the acquisition, integration, quality and security of vector, raster and other spatial data used by the fire management program.
Added 11 mins ago
TI
Sr. Java Backend Developer
Tekgence Inc
Brampton, ON
- Contract
Experience 8–12 years of overall IT experience with 5+ years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 11 mins ago
Y
Sr. Backend Developer
Yochana
Brampton, ON
- Full-time
Experience 8-12 Years of overall IT experience with 5+ Years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 11 mins ago
Y
Senior Backend Developer
Yochana
Toronto, ON
- Full-time
Experience 8-12 Years of overall IT experience with 5+ Years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 11 mins ago
TT
Senior Informatica Cloud Developer – CDI & CAI – CONTRACT
Toronto Test Consultants
Canada
- Contract
Toronto Test Consultants is seeking an experienced Senior Informatica Cloud Developer for a contract engagement with one of our enterprise clients. This role is focused specifically on the…
Added 11 mins ago
N
Regional HSE&S Manager - Americas
Neoen
Toronto, ON
- Full-time
…Security (HSE&S) management system, which further aims at the integration of Social Management Systems, as well as aligning such system with international best practices requirements such…
Added 11 mins ago
P
Workforce Intelligence Analyst
PTAG
Markham, ON
- Full-time
Understanding of data modeling, relational databases, data warehouses, data lakes, ETL processes, and data integration principles.
Added 11 mins ago
TI
Software Developer
Teckhorizon Inc
Toronto, ON
- $80 CAD / hour
- Contract
The Intermediate Software Developer will translate business requirements and technical system specifications into working, tested applications. Responsibilities include requirements…
Added 11 mins ago
SI
Software Developer
Spait Infotech
Canada
- Full-time
Perform unit testing, integration testing, and debugging.
Added 11 mins ago
A
Forward Deployed Engineer – AI, Data Engineering & MLOps / Toronto, ON (Onsite) - FTE
AceStack
Toronto, ON
- Full-time
APIs & Application Integration: Expertise in REST APIs, FastAPI, enterprise application integration, and connecting AI solutions to enterprise data sources.
Added 14 mins ago
S
Illumination Engineer
SYSTRA
Toronto, ON
- Full-time
The ideal candidate brings hands-on experience in roadway lighting design, LED driver integration, optical simulation, and cross-functional collaboration within a product development…
Added 14 mins ago
VE
EHS Manager
Veolia Environnement SA
Oakville, ON
- Full-time
Initiate, improve, and lead the integration of EHS policies, programs, and practices into the business; ensure all employee and contractor training is completed, documented, and maintained
Added 14 mins ago
Software Developer
ATS Automation
ON · Woodbridge, ON
…Programming assignments may involve PC and/or PLC’s, and the integration of various third-party instrumentation or data acquisition devices. Integration stage will combine software with…

Laylah

Customer Success Specialist

Quebec, QC, Canada

Salary based on experience, ranging from $60,000 to $100,000 per year. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary based on experience, ranging from $60,000 to $100,000 per year.
Job type: Full-time
Apply by: Nov 8, 2026
Experience: Previous experience (3+ years) in a customer success, support, or teaching role (or equivalent) is required.
Posting language: English
Posted: Oct 9, 2026

Original job description

Mission

They say first impressions last a lifetime. As a Customer Success Specialist, you will be critical to our customers’ first impressions of Laylah and a key contributor to overall customer satisfaction and retention through outstanding service. You will often be the face and the voice of Laylah for our customers, acting as their primary point of contact and becoming their guide through their adoption and continued use of the app.

Responsibilities

Customer Support and User Assistance

Provide exceptional support to clients by responding quickly and completely to their questions and resolving any issues they are experiencing with the app.
Ensure a smooth lifetime experience by guiding users through Laylah and helping them maximize its value for their practice.

Demos and Presentations

In collaboration with the sales team, demonstrate Laylah to leads and prospects, highlighting its features and benefits.
Identify specific needs of prospects and adapt demonstrations and presentations accordingly to maximize the impact for the prospect/lead.
Host webinars that educate Laylah clients and prospects on features, workflows, integrations, etc. and the benefits to their practice.

Onboarding Assistance

Monitor the progress of new clients during their trial period and be proactive in offering additional support in areas that will be impactful for the client’s business.
Design and implement personalized onboarding programs for new clients, helping them get the most out of Laylah as quickly as possible.

Customer Experience Enhancements And Client Retention

Develop and lead projects that advance client retention, including regular client outreach, additional learning opportunities, touchpoints with all members of a client’s team, etc.
Develop and lead projects that proactively improve support for the client experience, including the development of help center articles, in-app tutorials, new feature/integration education, etc.
Based on learnings from clients and prospects, develop and document processes and best practices for the Customer Experience department, establishing a solid foundation for Laylah’s growth and contributions to financial advisors’ practices.
Collaborate with the leadership team to define goals and key performance indicators for the department, enabling continuous assessment and improvement.

Skills

Fluently bilingual in French and English with excellent written and verbal communication skills in both languages.
Previous experience (3+ years) in a customer success, support, or teaching role (or equivalent) is required.
Previous experience (3+ years) in a Software-as-a-Service (SaaS) business-to-business (B2B) role is strongly preferred.
Previous experience in the financial services industry would be considered an asset.
Able to work independently and take initiative with minimal direction.
Have a successful track record of leading and delivering high-quality customer success projects, from onboarding through client retention
Able to learn quickly and adapt to rapid change.
Able to establish strong customer relationships, beginning with the prospect stage and continuing through the full lifecycle of the client.
Able to manage time, identify and execute on critical tasks quickly and effectively.
Results- and objective-oriented with a motivation to establish and meet high metrics for customer onboarding, satisfaction and retention.

Benefits

Salary based on experience, ranging from $60,000 to $100,000 per year.
All employees get 4 weeks of vacation from day one.
Computer, monitor and required software provided.
Be part of the decision-making process and have a tangible, positive impact on our clients and our team through your work.

Feel free to contact us if this is something that interests you.

We look forward to meeting you and telling you more!

Best regards,

The Team at Laylah

Apply About employer

More about this job

Responsibilities

Provide responsive customer support and guide clients through onboarding and ongoing use of Laylah, helping them get value from the app. Deliver product demonstrations and webinars, lead initiatives to improve customer experience and retention, and develop support processes and performance measures.

Requirements

Requires at least three years of experience in customer success, support, teaching, or an equivalent role, along with fluency in French and English. Strongly preferred qualifications include at least three years in a B2B SaaS role; financial services experience is an asset, as are project leadership, relationship-building, initiative, adaptability, and results orientation.

Skills

Customer Support
Customer Success
Client Onboarding
Client Retention
Written And Verbal Communication
French-English Bilingual Communication
Product Demonstrations
Webinar Hosting
Presentation Skills
Project Leadership
Process Documentation
Time Management
Initiative
Adaptability
SaaS

Benefits

Four Weeks Of Vacation From Day One
Computer, Monitor, And Required Software Provided
Opportunity To Contribute To Decision-Making
Opportunity To Make A Positive Impact On Clients And The Team

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Support
SaaS
B2B
Client Onboarding
Client Retention
Customer Satisfaction
Customer Experience
Financial Services
Financial Advisors
Product Demonstrations
Presentations
Webinars
User Assistance
App Adoption
Help Center Articles
In-App Tutorials
Integrations
Customer Outreach
Onboarding Programs
Process Documentation
Best Practices
Key Performance Indicators
French
English

Report this job