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Added 2 mins ago
C
Sr Cloud Data Engineer
CIBC
Toronto, ON
- Full-time
…maintain easy, flexible, and personalized solutions .You’ll lead the planning and strategy for the technical design, development, and integration of…
Added 2 mins ago
CT
AVP, Triangle & Loyalty
Canadian Tire Corporation
Toronto, ON
- Full-time
As the AVP, Triangle Digital, you will lead the strategy, development and delivery of digital experiences that support the Triangle loyalty program and create value for customers across…
Added 9 mins ago
I
Tactical Data Link (TDL) Subject Matter Expert
IBM
Ottawa, ON
- $157,250 to $199,000 CAD / year
- Full-time
We are seeking an experienced Tactical Data Link (TDL) Subject Matter Expert to support the design, development, integration, testing, and evolution of mission-critical defence…
Added 9 mins ago
GD
Technical Sales, International Tactical Communications
General Dynamics Mission Systems–Canada
Ottawa, ON
- Full-time
We are looking for an experienced professional to lead Technical Sales for our International TacCIS business area. In this role you will be responsible for promoting and selling our…
Added 9 mins ago
I
Application Developer
IBM
Ottawa, ON
- $121,550 to $150,150 CAD / year
- Full-time
Experience with system integration and ensuring interoperability between legacy and modern technologies
Added 9 mins ago
R
Senior Developer (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Help conceive and document technical analyses for software application development and integration, primarily web-based.
Added 9 mins ago
ET
AI Integration and Automation Lead
Eye T Consulting
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are a Montreal-based Managed Services Provider (MSP) seeking a hands-on AI Integration & Automation Lead to incorporate AI into our internal day-to-day operations.
Added 12 mins ago
E
SAP SuccessFactors Consulting Manager - Technical Integrations Lead
EY
Toronto, ON
- Full-time
We're seeking a dynamic and technically skilled SAP SuccessFactors Consulting Manager - Technical Integrations Lead to join our growing HR Technology practice. This role is ideal for…
Added 12 mins ago
UP
Vice President, Marketing and Leasing
UBC Properties Trust
Vancouver, BC
- $185,000 to $225,000 CAD / year
- Full-time
Serve as executive lead for major announcements and high-risk and issues communications, advising the CEO and executive leadership on response strategy
Added 12 mins ago
S
Financial Controller
Shift
Victoria, BC
- Full-time
…operations, manage monthly and year-end financial reporting, and lead a small, dedicated finance and accounting team. You'll take ownership of the accuracy and integrity of our financial…
Added 12 mins ago
IG
Marketing and Communications Manager
Inline Group Inc.
Calgary, AB
- Full-time
This is a true player-coach role. You’ll lead the Marketing & Communications function, manage a Marketing/Design Generalist, and remain actively involved in day-to-day execution. You’ll…
Added 12 mins ago
E
SAP SuccessFactors Consulting Manager - Technical Integrations Lead
EY
Calgary, AB
- Full-time
We're seeking a dynamic and technically skilled SAP SuccessFactors Consulting Manager - Technical Integrations Lead to join our growing HR Technology practice. This role is ideal for…
Added 14 mins ago
A-
Manager, Finance
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…requirements while helping management make informed decisions. You’ll lead and mentor a team of professional and technical staff, interpret financial information to provide strategic…
Added 14 mins ago
S
Chef·fe de l'ingénierie avancée - Conception de structures
SOGECLAIR
Remote, Canada
- Full-time
- Remote
Lead a team of Integration specialists who are responsible for the design of the product portfolio.
Added 14 mins ago
Business Systems Analyst, Banking Technology - Staff/Senior Consultant
EY
Toronto, ON · Montreal, QC
Lead the development and execution of systems integration projects and roadmaps
Added 31 mins ago
SI
Staff Backend Engineer (Payments and Billing)
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
Lead the technical architecture and implementation of Scribd's payments and billing systems, the backbone of our subscription business.
Added 31 mins ago
GV
US Supply Chain Development Leader
GE Vernova
Brossard, QC
- Full-time
…significant growth of GE Vernova Hydro across North America. You will lead the integration and development of new U.S.-based suppliers, anticipate quality and execution risks, and mobilize…
Added 31 mins ago
Senior Software Engineer II, Decisioning Studio Integrations Team
Braze
Toronto, ON
Lead complex integration projects from design through build and rollout, and set technical direction for the Decisioning Studio integration platform
Added 31 mins ago
GD
Technical Sales, International Tactical Communications
General Dynamics Missions System International
Calgary, AB
- Full-time
We are looking for an experienced professional to lead Technical Sales for our International TacCIS business area. In this role you will be responsible for promoting and selling our…
Added 37 mins ago
FN
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a AI Quality and Evaluation Lead, Application Development!
Added 37 mins ago
S
Digital Marketing Manager
SMARTFOX
Canada
- Full-time
Set up and maintain measurement: GA4, server-side tagging, UTM standards, CRM integration, attribution models, and marketing mix analysis
Added 37 mins ago
GD
Technical Sales, International Tactical Communications
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
We are looking for an experienced professional to lead Technical Sales for our International TacCIS business area. In this role you will be responsible for promoting and selling our…
Added 40 mins ago
P
SOAR Service Lead
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a SOAR Service Lead, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 40 mins ago
T
Software Engineer I - Full Stack
TD
Toronto, ON · Mississauga, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 40 mins ago
NC
Business Analyst
NAV CANADA
Ottawa, ON
- Full-time
…opportunities for innovation and service improvement, and may act as a lead on moderately complex to complex…

Laylah

Customer Success Specialist

Quebec, QC, Canada

Salary based on experience, ranging from $60,000 to $100,000 per year. · Full-time

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Job details

Pay: Salary based on experience, ranging from $60,000 to $100,000 per year.
Job type: Full-time
Apply by: Nov 8, 2026
Experience: Previous experience (3+ years) in a customer success, support, or teaching role (or equivalent) is required.
Posting language: English
Posted: Oct 9, 2026

Original job description

Mission

They say first impressions last a lifetime. As a Customer Success Specialist, you will be critical to our customers’ first impressions of Laylah and a key contributor to overall customer satisfaction and retention through outstanding service. You will often be the face and the voice of Laylah for our customers, acting as their primary point of contact and becoming their guide through their adoption and continued use of the app.

Responsibilities

Customer Support and User Assistance

Provide exceptional support to clients by responding quickly and completely to their questions and resolving any issues they are experiencing with the app.
Ensure a smooth lifetime experience by guiding users through Laylah and helping them maximize its value for their practice.

Demos and Presentations

In collaboration with the sales team, demonstrate Laylah to leads and prospects, highlighting its features and benefits.
Identify specific needs of prospects and adapt demonstrations and presentations accordingly to maximize the impact for the prospect/lead.
Host webinars that educate Laylah clients and prospects on features, workflows, integrations, etc. and the benefits to their practice.

Onboarding Assistance

Monitor the progress of new clients during their trial period and be proactive in offering additional support in areas that will be impactful for the client’s business.
Design and implement personalized onboarding programs for new clients, helping them get the most out of Laylah as quickly as possible.

Customer Experience Enhancements And Client Retention

Develop and lead projects that advance client retention, including regular client outreach, additional learning opportunities, touchpoints with all members of a client’s team, etc.
Develop and lead projects that proactively improve support for the client experience, including the development of help center articles, in-app tutorials, new feature/integration education, etc.
Based on learnings from clients and prospects, develop and document processes and best practices for the Customer Experience department, establishing a solid foundation for Laylah’s growth and contributions to financial advisors’ practices.
Collaborate with the leadership team to define goals and key performance indicators for the department, enabling continuous assessment and improvement.

Skills

Fluently bilingual in French and English with excellent written and verbal communication skills in both languages.
Previous experience (3+ years) in a customer success, support, or teaching role (or equivalent) is required.
Previous experience (3+ years) in a Software-as-a-Service (SaaS) business-to-business (B2B) role is strongly preferred.
Previous experience in the financial services industry would be considered an asset.
Able to work independently and take initiative with minimal direction.
Have a successful track record of leading and delivering high-quality customer success projects, from onboarding through client retention
Able to learn quickly and adapt to rapid change.
Able to establish strong customer relationships, beginning with the prospect stage and continuing through the full lifecycle of the client.
Able to manage time, identify and execute on critical tasks quickly and effectively.
Results- and objective-oriented with a motivation to establish and meet high metrics for customer onboarding, satisfaction and retention.

Benefits

Salary based on experience, ranging from $60,000 to $100,000 per year.
All employees get 4 weeks of vacation from day one.
Computer, monitor and required software provided.
Be part of the decision-making process and have a tangible, positive impact on our clients and our team through your work.

Feel free to contact us if this is something that interests you.

We look forward to meeting you and telling you more!

Best regards,

The Team at Laylah

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More about this job

Responsibilities

Provide responsive customer support and guide clients through onboarding and ongoing use of Laylah, helping them get value from the app. Deliver product demonstrations and webinars, lead initiatives to improve customer experience and retention, and develop support processes and performance measures.

Requirements

Requires at least three years of experience in customer success, support, teaching, or an equivalent role, along with fluency in French and English. Strongly preferred qualifications include at least three years in a B2B SaaS role; financial services experience is an asset, as are project leadership, relationship-building, initiative, adaptability, and results orientation.

Skills

Customer Support
Customer Success
Client Onboarding
Client Retention
Written And Verbal Communication
French-English Bilingual Communication
Product Demonstrations
Webinar Hosting
Presentation Skills
Project Leadership
Process Documentation
Time Management
Initiative
Adaptability
SaaS

Benefits

Four Weeks Of Vacation From Day One
Computer, Monitor, And Required Software Provided
Opportunity To Contribute To Decision-Making
Opportunity To Make A Positive Impact On Clients And The Team

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Support
SaaS
B2B
Client Onboarding
Client Retention
Customer Satisfaction
Customer Experience
Financial Services
Financial Advisors
Product Demonstrations
Presentations
Webinars
User Assistance
App Adoption
Help Center Articles
In-App Tutorials
Integrations
Customer Outreach
Onboarding Programs
Process Documentation
Best Practices
Key Performance Indicators
French
English

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