Solutions Engineer

Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product experience, we have designed, engineered, and grown products from $0 to $200M in revenue.

Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable retail brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, Polymarket, and more.

We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a strong community through regular events, company vacations, competitive compensation, unlimited PTO, and more!

Join Lazer and help us solve problems and build the next generation of products!

The Role

You'll be the technical lead on new client pursuits, working directly with engineering leaders and business stakeholders at enterprise and high-growth companies. Most of the work is AI, including agentic customer experience systems, workflow automation, and enterprise AI platform rollouts, with builds in fintech, healthcare, and crypto as well. You'll own each opportunity from first conversation to signed work and design solutions for a wider range of problems than you would selling a single product.

What You'll Do:

• Own new opportunities from a client's first conversation to a signed statement of work.

• Decide quickly whether each new opportunity is ready to scope or needs a deeper paid engagement first, and write the scope or recommended next step.

• Run calls and workshops with client engineering leaders, executives, and technical and business stakeholders, separating what they ask for from what they need and tying each recommendation to measurable business value.

• Field hard questions from technical and engineering leaders on agents, workflow automation, retrieval, MCP, evaluations, integrations, and security review, and win the technical evaluation against competing firms.

• Build quick demos or prototypes, often with AI coding tools, when they'll persuade a client's decision-makers more than slides would.

• Write proposals covering approach, architecture, team, timeline, estimates, engagement model, and commercial structure, drafting from call transcripts with AI tools and our templates and owning the accuracy of every line.

• Stay current enough on models and platforms that a client never knows more about them than you do.

• Pressure-test feasibility and effort with our architects and engineers before committing, so scopes match what the team can deliver.

• Hand signed work to the delivery team with a clear brief on goals, assumptions, risks, and success measures, then move on to the next opportunity while they run the project.

• Be accountable for whether your pursuits convert and whether your scopes hold up once delivery starts.

• Work with account partners on large enterprise pursuits and proactively propose expansions to existing clients.

• Help build the playbook we win work with, including proposal templates, estimating references, and reusable demos and solution assets, and feed what you hear in the market back to the team.

Who You Are:

• Typically 6+ years in client-facing technical work, such as technology consulting, solutions engineering or architecture, pre-sales at a services firm or AI company, or selling your own product as a technical founder.

• Exceptional communication with technical and non-technical people alike, proven by taking a skeptical engineering leader's hardest questions on architecture, cost, and risk in the room, then explaining the same solution to executives and business teams in plain terms they can act on.

• A track record of taking deals from first conversation to signed statement of work, building rapport quickly and winning on credibility, without pressure tactics.

• Structured problem-solving that turns a vague client ask into a clear problem, options with tradeoffs, and a recommendation an executive can act on.

• Experience guiding enterprise buyers through multi-stakeholder decisions, including the business case, procurement, and security review.

• A hands-on technical background as a software engineer, solutions architect, ML or data practitioner, or technical product manager who worked close to the code.

• Enough architectural depth to reason about integrations, data flows, and effort, so engineers agree with your scopes.

• Strong working knowledge of agentic systems, customer experience agents, retrieval, and evaluations, including where they fail and what they cost to run.

• Current knowledge of models and platforms, enough to recommend one over another on cost, latency, data handling, and fit.

• Experience writing proposals, scopes, and estimates that won work and held up in delivery.

• Commercial judgement about how solution design affects revenue, margin, and delivery risk, so your scopes win and still make money.

• AI-native in your daily work, using AI tools to prepare for calls, draft proposals, and turn a client conversation into a working demo within days.

• Comfort working many opportunities across industries at once, knowing when a deal needs more depth and when it has enough, and staying composed when requirements are vague.

Nice to Have:

The following would be a bonus experience to have, though highlight any additional experience or skills you may have. We like working with people with varied backgrounds and experiences.

• Experience in fintech, healthcare, crypto, or other complex domains alongside AI.

• Experience selling into regulated industries, including how their security, compliance, and procurement reviews work.

• Pre-sales or solutions experience at an AI lab, AI-native startup, or enterprise AI platform vendor.

• Experience responding to RFPs and pricing fixed-fee, retainer, or outcome-based engagements.

• Startup or forward-deployed experience owning outcomes with little structure around you.

AI in our hiring process
We use AI to help us review and shortlist applications based on job-related criteria. A human hiring manager always makes the call on who moves forward. As a company that builds with AI every day, we're all for candidates using it too - just be upfront about how it helped.

Why Work With Us

• 🚀 Accelerate Your Growth: Work across multiple industries and cutting-edge projects with a team that ships fast.

• 💥 Maximum Impact: Shape the future of the tech industry by helping ambitious projects reach their potential.

• 🏅 True Ownership: Everyone ships code and has real autonomy with minimal meetings.

• 💡 Continuous Learning: Be part of a team of senior engineers and designers who love learning and knowledge sharing.
  

Why This Might Not Be For You

• 🤖 You Resist Modern Tools: We leverage AI and cutting-edge technology to build rapidly and focus our energy on solving the most complex, high-impact challenges for our clients.

• 🏗️ You Crave High Structure: We thrive in an autonomous, fast-moving environment, which means you need to be comfortable with some ambiguity.

• 😴 You Prefer Conventional Careers: Our consulting approach involves varied projects and direct client interaction - it's not for everyone.

• 1️⃣ You Like Staying in One Lane: Our projects require adapting to different tech stacks and modern tooling quickly.

Benefits & Perks

• 🌐 Work From Anywhere: Choose your workspace - all you need is strong wifi and a passion for building!

• 🧘‍♂️ Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life.

• 🩺 Employee Care: We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees)

• 🏖️ Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need - just be cool about it and keep the team in mind.

• 🎉 Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii - plus ones welcome.