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LCBO

Customer Service Representative, Casual

Waterloo, ON, Canada

Pay: Salary / Pay: $20.82/hour
Job type: Part-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Location Address:

115 King Street South, Waterloo

Number of Openings:

Salary / Pay: $20.82/hour

Job Posting Description:

Do you make an impact on the people you meet?

Do you have a charismatic personality, and love engaging with people, both customers and colleagues?

If this sounds familiar, then we’d love to have you on our team! A team where your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

Below you will find more information about the opportunity:

As a Customer Service Representative, your role will include:

Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

But let’s talk about YOU:

You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer
You must be eligible to work in Canada, and be a minimum of 18 years of age
You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

What you need to know...

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability
Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required
You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice
You will wear a light grey shirt, black pants and black shoes for the duration of your shift
This job is part of a union, requiring payment of union dues which is currently 1.575% of your gross earnings

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

We appreciate your interest and advise that only those selected for an interview will be contacted.

Union / Non-Union:

Union

Job Posting End Date:

October 14, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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More about this job

Responsibilities

The Customer Service Representative is responsible for engaging with customers, sharing product knowledge, and providing a high-quality shopping experience. They also handle store operations including processing transactions, unloading trucks, and maintaining inventory standards.

Requirements

Candidates must be at least 18 years old and eligible to work in Canada. Applicants are required to pass a criminal background check and must be available for peak business periods including evenings and weekends.

Skills

Customer service
Communication skills
Interpersonal skills
Product knowledge
Cash register operation
Inventory management
Stock replenishment
Lifting
Transaction processing

Benefits

Union membership
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Inventory
Cashier
Union
LCBO
Stock Replenishment
Product Knowledge
Criminal Background Check
Point of Sale

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