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LCBO

Holiday Customer Service Representative (Fixed Term)

Ottawa, ON, Canada

Salary / Pay: $20.82/hour · Part-time

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Job details

Pay: Salary / Pay: $20.82/hour
Job type: Part-time
Apply by: Dec 31, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Location Address:

103A-50 Rideau Street, Ottawa

Salary / Pay: $20.82/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings.

The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact.

Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

About the Role:

You will be working on-site.

Reporting to the Store Manager, you will:

Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.

Ask for donations as part of our Spirit of Sustainability campaign.

Participate in the Customer Experience and Postal Code Survey campaigns.

Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.

Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

About You:

Comfortable supporting customers and working effectively with teammates.

You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).

You must be at least 18 years old.

Bilingualism (English and French) is a bonus.

Required Availability

Friday (5:00 p.m. – Close).

Saturday and Sunday (available all day for a 4-to- 8-hour shift).

Holiday Availability:

Christmas Day (December 25).

Boxing Day (December 26).

New Year’s Eve (December 31).

Additional Availability

Additional work may be available during the week (Monday – Thursday), based on store needs.

Schedules are posted two weeks in advance.

Extra shifts may come up on short notice.

Why Join the LCBO?

Online learning to support your interests and growth.

Future employment opportunities for eligible employees.

Employee and Family and Assistance Program.

Discounted services, products and tickets to sporting and entertainment events (WorkPerks).

You’ll feel good knowing your work is helping make a difference in communities across Ontario

There is a world of opportunities at the LCBO…

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Thank you for your interest. Only applicants selected for further consideration will be contacted.

Union / Non-Union:

Union

Apply About employer

More about this job

Responsibilities

Serve customers using the point-of-sale and cash system, support donation and survey campaigns, and help create a positive shopping experience. Receive and replenish inventory, merchandise shelves, and maintain a clean, organized, and safe store while handling cases weighing up to 40 pounds.

Requirements

Applicants must be at least 18 years old, legally authorized to work in Canada, and comfortable assisting customers and working with teammates. Availability is required Friday evenings, all day Saturday and Sunday for a 4-to-8-hour shift, and on Christmas Day, Boxing Day, and New Year's Eve; English-French bilingualism is an asset.

Skills

Customer Service
Point-of-Sale Systems
Cash Handling
Teamwork
Communication
Inventory Receiving
Stock Replenishment
Product Merchandising
Store Organization
Workplace Safety
Physical Stamina

Benefits

Online Learning
Future Employment Opportunities
Employee and Family Assistance Program
Discounted Services, Products, and Event Tickets

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Point-of-Sale System
Cash Handling
Customer Experience
Donation Campaign
Customer Experience Survey
Postal Code Survey
Inventory Receiving
Stock Replenishment
Product Merchandising
Store Organization
Workplace Safety
Wine
Beer
Cider
Spirits
Online Training
Bilingualism
Holiday Availability

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